Plex error

[sync_keylock]

Server Version#:1.31.1.6716.ca0c45ff8
Player Version#:1.64.2.3546-5107ec40

I have the error (see Screenshot) when i want starting a Live-TV Stream with Plex for Mac.

What is this error?

[sync_keylock]

Since the last Plex for Mac update, the app has stopped working. It runs on Windows, smooth. But not for Mac.

With app.plex.tv it works.

[sa2000]

I understand that this error was only on Mac - the windows Plex Desktop app did not give this error

I just tried the current version of the Plex Desktop on a Mac for Live TV and it is working fine - version 1.65.1.3596-7b1f6d97

If this error is still being returned on the latest version of the Plex Desktop app, please provide app logs and Plex Media Server logs and a new screenshot and indicating the time of the error

For Plex for Desktop logs - see Plex for Windows/Mac/Linux Desktop App Logs | Plex Support

And for the logs from the server - see Server Logs

[sa2000]

Thanks for the logs and confirming you are still getting this error on 1.65.1.3596

I was unable to reproduce the issue on my MacBook Pro

I have referred it to our development team

[sa2000]

@sync_keylock

I understand that this error is returned when playing back DVR Live TV from “Recent Channels” and “Shows On Now” hubs.
and that the error is not returned when tuning a channel from the DVR Guide screen

[Moussa]

@sync_keylock A couple of questions to help rule out possible causes. Have you modified the app in any way, for example by replacing the mpv binary? Have you tried reinstalling PMS?

[sync_keylock]

Hi @Moussa

Nice to hear from you!

I have also uninstalled and reinstalled the PMS. I didn’t modify anything because I’m not very familiar with it.

[sync_keylock]

Hi

what do you think @Moussa ?

Is there any chance that it could be fixed?

[Moussa]

@sync_keylock As @sa2000 mentioned, we’ll need both app and server logs generated after reproducing the issue.

[SE56]

I had an issue similar to this on MacOS and I found I had to Delete DVR and setup my Tuner again, in my case a HDHomeRun.

[sync_keylock]

@sa2000

Thanks for the logs and confirming you are still getting this error on 1.65.1.3596

Hi @Moussa i have send the Logs @sa2000 Hope that this helps.

@SE56 thanks… i did it several times, i am using a HDHomeRun, too.

@Moussa Let me know, please, if you still need other Logs.

[SE56]

Ok,
Have you made sure your enabled channels have a description beside them like below.

[sync_keylock]

@SE56

[sync_keylock]

@Moussa is it ok, if @sa2000 have the Logs, or do you need the Logs, too?