Plex fails to start, segaults

Server Version#: 1.25.3.5385-f05b712b6
Player Version#: any
Running plex on a TS-886 with quts 5.0.0.1892 and plex has become increasing unstable, before it just segfaulted after unlocking the media drive and a quick restart solved that but now that doesn’t work. Media would stop playing and I would have to seek forward to get it to start again.

I also have been having instability problems with my qnap hard locking up in the middle of the night requiring a hard reset.

First segfault after unlocking encrypted media share

[104142.121499] Plex Media Serv[29530]: segfault at 7f410e73b017 ip 00007f411207df80 sp 00007f410def70e0 error 4 in ld-musl-x86_64.so.1[7f4112034000+53000]
[104142.135113] Code: 0f b6 49 06 48 c1 e1 08 48 09 c1 41 0f b6 41 07 48 09 c8 eb 02 48 98 48 8b 6c 24 28 45 85 e4 74 3a 41 0f b6 4a ff 48 8d 0c 49 <0f> b6 54 4d 00 c1 e2 18 0f b6 74 4d 01 48 c1 e6 10 48 63 d2 48 09

Anytime I try to start plex now I get

[104205.526348] Plex Media Serv[2408]: segfault at 42fe ip 00007f5c32cce762 sp 00007ffef1174970 error 4 in libsqlit
e3.so[7f5c32cb6000+a4000]
[104205.538644] Code: 00 00 41 81 e3 ff 1f 00 00 48 8d 55 b0 4c 89 db 4c 89 ff 44 89 ee e8 48 16 00 00 85 c0 0f 85
b7 00 00 00 48 8b 4d b0 49 89 db <0f> b7 1c 59 66 85 db 74 4e 44 8b 55 c0 45 31 c9 ba ff df ff ff 4c

Please go into

Settings - Server - General - Show Advanced

Turn OFF “Send Crash Reports to Plex”
SAVE that change.

The next time it crashes.

  1. Open PlexData/Plex Media Server/Crash Reports/PLEX MEDIA SERVER/1.25.3.5385. You will see a .dmp` file

  2. Please make a ZIP file of it so it can be uploaded here.

  3. Now start Plex, Download the Logs ZIP file.

  4. Attach both ZIP files with your post

I had to add sendCrashReports=“0” to my preferences.xml to disable crash uploads since I am unable to start plex

Logs.zip (1.9 MB)
942d6c61-1416-4f2e-6e66bbb6-8ccc3332.zip (29.5 KB)

Still fails to start on 1.25.4.5426-eb46d070e
adeb4c9c-06ba-40ab-08acdfad-60e88952.zip (31.6 KB)

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