Yes, mine stopped at about 900++ too. Since that is common amount us, hope it’s another clue for the devs who I hope are busy trying to find the cause of this mess.
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Same. My movies library of 2000+ drops to exactly 992 each time.
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Trying this, so we shall see.
I am not seeing any drops with Roon. But Roon also mounts the drive through the app and does not need the drive mounted via finder. Roon asks for path and l/p and does it on its own.
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Yeah that’s how AutoMounter works too. nothing configured in finder, just in the app.
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Yeah, I posted further up the same - I suspect ~1000 is the magic number for whatever is happening, although I can’t find a common denominator for what is flagged as missing vs. what remains.
It’s always the same 996 items in my Movies library (out of 1999) that remain, but it seems to be completely random (not alphabetical, not by file / folder date, not by file type, not by number of items in the folder, not by date added to Plex library, etc.)
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Well. You have now sold me on that app. The startup items add can always be a little unreliable.
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1000 isn’t a magic number, the file numbers have nothing to do with it. I’m dealing with exponentially greater numbers and there’s nothing that lines up. I have exponentially greater unplayable files. The only thing that does come close, as an aggregate to everyone’s numbers, is a percentage of the library.
But as I said earlier, until staff can look at each of our databases, compare those with the logs that includes scans, where the files aren’t properly processed, we’re all just grasping at straws.
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Maybe I need to rephrase what I said…
I find if I have finder open, at times, ill see the finder window close, and at the same time, I can tell the files are showing undetected again in plex.
If i click on my network drive in finder again, itll take a few seconds to read the drive again, than reopen, than everything is ok again.
I mapped my drives, and I also tried installing automounter after reading about since this issue started, either way the issue is the same.
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I agree.
My movies will go from 4400+ down to 2200+ after it happens.
there is no rhyme or reason that has to do with the number of items disappearing.
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Interesting… mine never closes the finder windows. I keep them open all the time
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Same here, mine never close. Going on almost 2 days with finder windows open and no issues with missing items anymore.
Would not like this as a permanent fix however.
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Says who? I know ChuchPa wrote a tool for creating sudo massive libraries with dummy files just to test issues like this.
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Hey all. I’m following this now as I’m running into the exact same issues as everyone else. I’ve tested leaving the finder window open and then getting plex to scan the library and a heap of movies come back.
If its not resolved in a few days then I’ll roll back to sonoma. For now I guess we keep the finder window open lol
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You don’t know what you’re talking about. Like I get that you think they’re the stupidest people on earth, but there’s a point when your argument is just ridiculous. It sounds to me like you’ve never done software development.
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Since I’ve gotten pushback from several people who are skeptical on why I’ve taken certain stances, let me give you some background.
That tool you mentioned isn’t effective at replicating large libraries. It focuses on numbers of files instead of accumulative file size. 5 million dummy files can’t replicate a petabyte sized library. I know because two employees confirmed it, they don’t have a library to test that comes anywhere close to matching the size of mine.
What I went thru… There was a PMS update a couple months ago to fix an analyze timeout issue. I was the one who discovered it and it took me 5 years battling over more than a dozen DM threads, that’s more than 2500 messages exchanged with two employees for them to finally identify it. The back and forth started with years of them blaming everything in my system and systematically eliminating every little thing. And if there was a firmware update for a device they would blame the device and make me start over with the same process of elimination. Literally this went on for more than 4 years. Finally an employee, so stumped, decided let’s look at the database. It took us months to figure out the process I had to go thru, lots of troubleshooting to dial in what the devs needed and what we ended up with, I had to do this process dozens of times. And to reiterate, this process was only discovered AFTER they stopped blaming everyone else and decided to look at their software and started requesting my database.
Plex Support Checklist
- server debug logging enabled
- screenshot 1 (note the time)
- dev console enabled with preserve log
- download database zip in another plex web window
- back to the media item and confirming still wrong and dev console is still in use
- get media info xml and copy to text file (note the time)
- refresh plex web screen
- codecs still wrong
- screenshot 2 (note the time)
- dev console network view save all as har file
- download server logs zip
To generate a HAR file in Chrome
- Open Chrome and go to the page where the issue is occurring.
- Look for the ⋮ button and select More Tools > Developer Tools.
- From the panel that appears, select the Network tab. You must keep the menu open while you reproduce the issue.
- Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
- If it isn’t, check the Preserve log box.
- Click the crossed circle button to clear any existing logs from the network tab.
- Reproduce the issue while the network requests are recorded.
- Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
The problem was finally identified, the code was only allowing 30 seconds to analyze a library file before it kills the process. With a large library, it was taking up to five minutes. This discovery was a fundamental change in how they looked at libraries. So what would happen was video and audio codecs wouldn’t load, they’d just say None, and the files weren’t playable. It forced me to spend up to 20 minutes per file to analyze a file in order for the codecs to load. And then there was no guarantee they would hold. Once they found it they removed the time limit. But they still haven’t fully fixed it cuz the employee who helped me find it retired earlier this year and support doesn’t want to deal with it now.
This is unnecessary. Please don’t make things personal. We’re just trying to solve a problem. This can be exhausting, but the last thing we need to be doing is attacking each other.
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UPDATE III:. Not sure why any of you are fighting this fight. Rollback to macOS Sonoma 14.7 and everything works again. It’s been over a week since I rolled back and I am not seeing this issue anymore. What does macOS 15.0 have that is so fantastic and amazing that you MUST have vs having your PLEX library just work? Kinda stupid.
We ALL know how Elan and the devs at PLEX are. I have been using PLEX since version like 0.78 - around 15 or 16 years ago. Nothing changes with them and bitching and whining and moaning to them is not going to change them. Trust me, I’ve tried. They DON’T CARE.
Just roll back to macOS 14.7 and move on with life…
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Apparently you’re not following this thread. I already stated I rolled back to Sonoma. Not sure why you’re attacking me, your arguments have no relevance except defining projection. Happy we’ve found a solution that works.
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Apparently you’re not following this thread.
I was the first one to try rolling back to macOS Sonoma 14.7. See my posts #74 and #77.
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Yeah,
Just to explain more specifically…
I have a finder window open for Movies, and one for TV, as its happening to both on my server.
Suddenly, for no expected reason periodically, occasionally even while playing something (which stops the file in plex immediately), the finder window will change from the selected drive I had it on pointing to my NAS share, and it goes back to the “Network” window where it shows all my shares, BUT “Plex” is missing.
Once I click on the share from my favorites on the sidebar, it re-opens the share and I can access it on plex again, and also the “Plex” shared drive also re-appears in the network list as well.
If I dont re-open the share from favorites, it stays unavailable until I do so. So I am not able to make the issue stop at all unlike most of you, it keeps happening unless I am constantly looking at my mac and reopening windows once I see it close or become unavailable again in plex.
Its a f’ing pain in the ass, actually. I dont want to have to downgrade my entire computer because of an error either with Apple, Synology, or with Plex. Id prefer the issue gets fixed as the solution is NEVER going to be “just don’t upgrade your Mac ever again”.
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do you have a link to which ever forum topic this is in.
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