Plex find the movie folder but don't show on library

Server Version#: 1.20.1.3213
Player Version#: 4.40.1

Just added a movie on the folder, by the log plex seams to find but it doesn’t show on the library.
Full log attachedPlex Media Server.zip (634.7 KB)

part of the log regard to file:

Aug 21, 2020 07:11:35.201 [0x7f9b768c0740] DEBUG - Refreshing section 1 of type: 1
Aug 21, 2020 07:11:35.207 [0x7f9b646d9700] DEBUG - Refreshing 0 IDs.
Aug 21, 2020 07:11:35.207 [0x7f9b643eb700] DEBUG - MediaItem::PerformBackgroundAnalysis on 52705
Aug 21, 2020 07:11:35.208 [0x7f9b643eb700] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
Aug 21, 2020 07:11:35.209 [0x7f9b643eb700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
Aug 21, 2020 07:11:35.210 [0x7f9b643eb700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/changestamp
Aug 21, 2020 07:11:35.211 [0x7f9b643eb700] DEBUG - Updating metadata item (save) (Onward) with ID 15505
Aug 21, 2020 07:11:35.220 [0x7f9b643eb700] DEBUG - [ID 54137] Media part analysis: /volume1/video/Movies Full HD/Ava (2020)/Ava 2020 1080p WEB-DL DD5 1 H 264-EVO.mkv
Aug 21, 2020 07:11:35.220 [0x7f9b643eb700] DEBUG - [MI] Opening input file: "/volume1/video/Movies Full HD/Ava (2020)/Ava 2020 1080p WEB-DL DD5 1 H 264-EVO.mkv"
Aug 21, 2020 07:11:35.235 [0x7f9b643eb700] DEBUG - [FFMPEG] - Opening '/volume1/video/Movies Full HD/Ava (2020)/Ava 2020 1080p WEB-DL DD5 1 H 264-EVO.mkv' for reading
Aug 21, 2020 07:11:35.235 [0x7f9b643eb700] DEBUG - [FFMPEG] - Setting default whitelist 'file,crypto'
Aug 21, 2020 07:11:35.236 [0x7f9b643eb700] DEBUG - [FFMPEG] - Format matroska,webm probed with size=2048 and score=100
Aug 21, 2020 07:11:35.236 [0x7f9b643eb700] DEBUG - [FFMPEG] - st:0 removing common factor 1000000 from timebase
Aug 21, 2020 07:11:35.236 [0x7f9b643eb700] DEBUG - [FFMPEG] - st:1 removing common factor 1000000 from timebase
Aug 21, 2020 07:11:35.237 [0x7f9b643eb700] DEBUG - [FFMPEG] - Before avformat_find_stream_info() pos: 6190 bytes read:33576 seeks:2 nb_streams:2
Aug 21, 2020 07:11:35.303 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 7(SPS), nal_ref_idc: 1
Aug 21, 2020 07:11:35.303 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 8(PPS), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 7(SPS), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 8(PPS), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 5(IDR), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 5(IDR), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 5(IDR), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 5(IDR), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 5(IDR), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 5(IDR), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 5(IDR), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 5(IDR), nal_ref_idc: 1
Aug 21, 2020 07:11:35.304 [0x7f9b643eb700] DEBUG - [FFMPEG] - Format yuv420p chosen by get_format().
Aug 21, 2020 07:11:35.311 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Aug 21, 2020 07:11:35.311 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.311 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.311 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.311 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.313 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.313 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.313 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.313 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.315 [0x7f9b643eb700] DEBUG - [FFMPEG] - no picture 
Aug 21, 2020 07:11:35.319 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Aug 21, 2020 07:11:35.319 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.319 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.319 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.319 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.319 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.319 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.319 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.319 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.336 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Aug 21, 2020 07:11:35.336 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.336 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.336 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.336 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.336 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.336 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.337 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.337 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.346 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Aug 21, 2020 07:11:35.346 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.346 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.346 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.346 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.347 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.347 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.347 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.347 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.353 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Aug 21, 2020 07:11:35.353 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.353 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.353 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.353 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.354 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.354 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.354 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.354 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.362 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Aug 21, 2020 07:11:35.362 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.362 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.362 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.362 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.364 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.364 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.364 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.364 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 0
Aug 21, 2020 07:11:35.372 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Aug 21, 2020 07:11:35.372 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.372 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.372 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.372 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.374 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.374 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.374 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.374 [0x7f9b643eb700] DEBUG - [FFMPEG] - nal_unit_type: 1(Coded slice of a non-IDR picture), nal_ref_idc: 1
Aug 21, 2020 07:11:35.380 [0x7f9b643eb700] DEBUG - [FFMPEG] - All info found
Aug 21, 2020 07:11:35.380 [0x7f9b643eb700] DEBUG - [FFMPEG] - After avformat_find_stream_info() pos: 34533 bytes read:66344 seeks:2 frames:24
Aug 21, 2020 07:11:35.380 [0x7f9b643eb700] DEBUG - [MI]  * 58faf70e5aa433fb1ccc995ed3e92397d856aca7 [mkv h264/ac3] Duration: 5829568ms, 1920x804 (2.388060) 23.976fps, bitrate=4880kbps, audio channels=6, optimizedForStreaming=0 ("/volume1/video/Movies Full HD/Ava (2020)/Ava 2020 1080p WEB-DL DD5 1 H 264-EVO.mkv")
Aug 21, 2020 07:11:35.380 [0x7f9b643eb700] DEBUG - [MI] Importing 10 media chapters.
Aug 21, 2020 07:11:35.381 [0x7f9b643eb700] DEBUG - [MI] Chapters had generic titles, clearing.
Aug 21, 2020 07:11:35.381 [0x7f9b643eb700] DEBUG - [MI] Closing input file: "/volume1/video/Movies Full HD/Ava (2020)/Ava 2020 1080p WEB-DL DD5 1 H 264-EVO.mkv"
Aug 21, 2020 07:11:35.386 [0x7f9b643eb700] DEBUG - Committing media stream changes for part 54137
Aug 21, 2020 07:11:35.389 [0x7f9b643eb700] DEBUG - Updating media item 52705, size=3556739847, metadata_item_id=15505
Aug 21, 2020 07:11:35.389 [0x7f9b643eb700] DEBUG - Updating part with ID=54137 [/volume1/video/Movies Full HD/Ava (2020)/Ava 2020 1080p WEB-DL DD5 1 H 264-EVO.mkv]
Aug 21, 2020 07:11:35.391 [0x7f9b665eb700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=15505&metadataType=1&state=-1&mediaState=analyzing
Aug 21, 2020 07:11:35.392 [0x7f9b665eb700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=15505&metadataType=1&state=-1&mediaState=analyzing
Aug 21, 2020 07:11:35.393 [0x7f9b665eb700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=15505&metadataType=1&state=-1&mediaState=thumbnailing
Aug 21, 2020 07:11:35.395 [0x7f9b665eb700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=15505&metadataType=1&state=-1&mediaState=thumbnailing
Aug 21, 2020 07:11:35.395 [0x7f9b665eb700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=15505&metadataType=1&state=-1&mediaState=idle
Aug 21, 2020 07:11:35.397 [0x7f9b665eb700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=15505&metadataType=1&state=-1&mediaState=idle
Aug 21, 2020 07:11:35.410 [0x7f9b643eb700] DEBUG - It took 10.000000 ms to retrieve 101 items.
Aug 21, 2020 07:11:36.036 [0x7f9b665eb700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=15505&metadataType=1&state=1
Aug 21, 2020 07:11:36.040 [0x7f9b665eb700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=15505&metadataType=1&state=1

MODERATOR EDIT Added code formatting to reduce the post without losing content.

It thinks Ava is the movie Onward. You’ll have to fix the matching on it. It matched to the same thing for me.

2 Likes

Please add the full ZIP file.

It is not always possible to diagnose from a single (especially the current) log file.
Most information is found in the ancillary logs and rollovers

May I see the XML of the file for “Ava” ?

The movie is AVA, https://www.imdb.com/title/tt8784956/?ref_=nv_sr_srsg_0 , the full log is on the firs message. where i can get the XML?

The Movie is:
Ava (2020) and if named correctly is instantly found, matched and indexed:

The name of the file is not supposed to be the problem. i have a lot of files named that way and no problem with them.

Here, are the rules - ignore them at your own peril:

Here is the Movie (there is no IMDB Agent - and with all those ‘Avas’ good luck with a crappy file name):

https://www.themoviedb.org/search?query=ava

The Easy Button:
https://www.filebot.net/

The problem is, it doesn’t even show on plex as unidentified . if it appears, i can manual select in case it couldn’t identify the movie by it self. it doesn’t show at all. there is something else. the name of the file doesn’t look to be the problem or the many AVA’s.

I had the same issue. For some reason it is Onward comes up as the top match for movie correctly titled and labeled as Ava. I had to go to onward and split it since it had 2 copies. Then look at the info to see which on is Ava based on file location and manually match it. The only issue I am running into is that it is not showing in my recently added movies because it kept the history from Onward.

I should probably add that I have not updated to the new beta movie matching update.

No you didn’t. It’s not the same. The movie doesn’t show at all on plex library, nor even as unidentiffied or wrongly identified.

Already tryed to rename but it doesn’t make difference.

did you look at the movie onward in you movie to see if it shows a little 2 in the corner?

@ChuckPa, it’s not possible t get the XML. Find out where i can get, but for thatmovie is not possible because it doesn’t show the movie on library at all.

Unfreaking believable. Really sorry guys. Plex is mixing onward with AVA. Is finds both files with 100% match with both movies. That is the problem. Really sorry and thank you.

1 Like

So it was the same issue?

Apparently. But the problem is something on plex is making both movies be identified like onward in some cases. Sorry to be stubborn. The problem is that onward i had for long time and plex mixed both but didn’t put on recently added.

1 Like

To help more to find exactly where the problem might be, thats my configuration on the scanner.

Just experienced the same thing, got matched as Onward.

What is annoying, is, that once it does this even splitting apart and fixing the match does not bring Ava to the top of the list when viewing by date added.

Thats true