Plex Fix match, doesnt work anymore!

Plex Media Server Desktops & Laptops
1

Server Version#: Version 1.16.6.1592
Player Version#:

Hi,

my Plex Server can´t match any file. With the option “fix match” i get also no results.

In the settings… agent… plex movie, it is not possible to open the properties …on the right wheel…

Also do a new install of the server… repair… check the access rights…

Any ideas ?

BR,
Frank

2

You’ve done a lot. Let’s see if we can get a clean boot and some logs.
Please also describe the hardware your server is running on,
where you store your videos, and your network layout. Tell us if you
have Plex Remote Access setup. Type for us an exact example of how
you name a movie file, its full path in a Preformatted Text block
in your reply, which is done using the </> symbol above, e.g.,

/share/Video/Film/Klunkerz (2006) - DVD.mp3.avi

Is it safe to guess that you have TV Shows separate from films?

Please create a test case for me.

  1. Settings - Server - General - DEBUG logging on - VERBOSE logging off - SAVE
  2. Reboot the PMS computer, and login to it’s desktop, not into Plex.
  3. Wait 5-10min for the PMS to do housekeeping.
  4. Start a Plex Player or PMP or Plex Web Client.
  5. Give that 2min to do update checks.
  6. Try to Fix Match a single film.
  7. Wait 30sec.
  8. Settings - Server - Troubleshooting - Download Logs
  9. Zip the folder it downloaded, and attach the zip with your reply.
3

Plex Media Server Logs_2019-09-13_13-14-48.zip (642.9 KB)

The Server is running on a new Windows 10 PC, as described from PLEX, i had move the Plex Server, to my new one after my old System go down because of an HW crash.

BR,
Frank

4

I’m sorry but you set VERBOSE = on.
Please set it to off, Save, and do steps 2-9 again. Thanks.

Did you follow this article when you moved to the new PC?

https://support.plex.tv/articles/201370363-move-an-install-to-another-system/

5

Plex Media Server Logs_2019-09-13_14-33-40.zip (686.5 KB)

ok i hope is now ok

Thanks

6

I’m seeing in your Agent logs a lot of

2019-09-13 14:28:59,979 (2434) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes'
2019-09-13 14:28:59,999 (2434) :  ERROR (networking:219) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes'
2019-09-13 14:29:00,000 (2434) :  CRITICAL (core:574) - Exception getting hosted resource hashes (most recent call last):
... backtrace ...
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 503: Service Unavailable

and basic problems like

2019-09-13 14:32:00,220 (354) :  ERROR (networking:219) - Error opening URL 'http://127.0.0.1:32400'

and weirdness like

Sep 13, 2019 14:16:59.440 [10000] ERROR - getaddrinfo(192-168-1-5.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: 11001

Also the server log is still in Verbose mode. I have to believe that you unchecked that box and hit Save but who knows. Maybe it’s so buggy that it won’t even save.

My overall guess is that the install failed. Anyone else spot something?

7

Hi,

i have do a new installation OS and Plex, after the install i have copy the plex backup and now all is fine.

Thanks for your support

8

I’m very glad to hear that. I was worried there for a minute. :slight_smile:

9

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