Plex for WIndows - Hangs on any media opening

Server Version#: 1.23.4.4775
Player Version#: 1.33.0.2444-a220eae4
Windows Version: Windows 10 Pro 10.0.19043 N/A Build 19043

Hello,

I have been running Plex for a number of years on a variety of devices, including Web Clients, Smart TVs, Smart Phones, desktop clients, etc. For whatever reason, I am having issues with a single Windows 10 device and the Windows for Plex Desktop app. Whenever I try to open any media file, the media starts to open, and the player seems to appear, but then the client hangs and is unresponsive until I kill the process. This is the only machine I have seen this behavior on, and it seems to happen regardless of whether I am on the local network with my plex server or remote. I have tried uninstalling and reinstalling the application multiple times, along with clearing out the appdata directories, but have had no luck in getting it to work. I am running the latest version of the app, the server software, and Windows itself. Entirety of the local application logs below from the most recent reinstall to the crash. Here are the relevant Windows crash entries as well. Nothing is jumping out to me as a smoking gun. Any ideas? Thanks.

The program Plex.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1b78
Start Time: 01d775eff863ac4a
Termination Time: 18
Application Path: C:\Program Files\Plex\Plex\Plex.exe
Report Id: a3f26208-ca75-4de6-83ca-ca68decd863b
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

Fault bucket 1270037508064897013, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Plex.exe
P2: 0.0.0.0
P3: 60ca5a0a
P4: c8aa
P5: 134217728
P6:
P7:
P8:
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA147.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA158.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA157.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA177.tmp.txt
\?\C:\Users\Andrew\AppData\Local\Temp\WERAA90.tmp.appcompat.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Plex.exe_f2681b915a3f43b4a6b4637a1e8b454c1a524f14_38253f0c_24da0c3e-f494-4571-8735-e22172cd8ea1

Analysis symbol:
Rechecking for solution: 0
Report Id: a3f26208-ca75-4de6-83ca-ca68decd863b
Report Status: 268435456
Hashed bucket: 299eaa744629e05eb1a0146277a167f5

Logs

Jul 10, 2021 17:59:40.074 [2192] INFO - [Web] [Servers] Initializing…
Jul 10, 2021 17:59:40.074 [2192] INFO - [Web] [Downloads] Server added myPlex
Jul 10, 2021 17:59:40.074 [2192] INFO - [Web] [Servers] Initialize server without token, [Loopback], http://127.0.0.1:32400
Jul 10, 2021 17:59:40.074 [2192] INFO - [Web] [Downloads] Server added undefined
Jul 10, 2021 17:59:40.074 [2192] INFO - [Web] [Servers] Waiting for initial servers = [Loopback]
Jul 10, 2021 17:59:40.111 [2192] INFO - [Web] [Primary Server] Waiting to set the primary server
Jul 10, 2021 17:59:40.111 [2192] INFO - [Web] [Primary Server] Waiting for the last primary server, 39a5dfeb290bdd6cd8e2bf620c77f7007629636b, to connect
Jul 10, 2021 17:59:40.112 [2192] INFO - [Web] [Commands] Executing testServerConnection
Jul 10, 2021 17:59:40.112 [2192] ERROR - [Web] [Companion] No companion found
Jul 10, 2021 17:59:40.112 [2192] INFO - [Web] [Servers] Finished initialization
Jul 10, 2021 17:59:40.112 [2192] INFO - [Web] [Servers] Finding resources through plex.tv
Jul 10, 2021 17:59:40.112 [2192] INFO - [Web] [Servers] Waiting for initial servers = [Loopback]
Jul 10, 2021 17:59:40.585 [2192] INFO - [Web] [CloudServerEventManager] Opening server event connection to plex.tv at wss://pubsub.plex.tv/sub/websockets/2915483/0zt93zw98cx58gzgdm322fn7?X-Plex-Token=xxxxxxxx
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Servers] xxxPlex was found through plex.tv
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Commands] Executing testServerConnection
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Connections] Testing connection for xxxPlex at https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:32400/media/providers
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Commands] Executing testServerConnection
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Commands] Executing testServerConnection
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Commands] Executing testServerConnection
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Downloads] Server added 39a5dfeb290bdd6cd8e2bf620c77f7007629636b
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Servers] Waiting for initial servers = [Loopback]
Jul 10, 2021 17:59:40.595 [2192] ERROR - [Web] [Companion] No companion found
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Servers] Waiting for initial servers = [Loopback]
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Servers] Found 6 resources through plex.tv
Jul 10, 2021 17:59:40.595 [2192] INFO - [Web] [Servers] Waiting for initial servers = [Loopback]
Jul 10, 2021 17:59:40.596 [2192] INFO - [Web] [Servers] Finding resources through plex.tv
Jul 10, 2021 17:59:40.596 [2192] INFO - [Web] [Downloads] Update connection server://39a5dfeb290bdd6cd8e2bf620c77f7007629636b/com.plexapp.plugins.library DELETE undefined
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] xxxPlex connected at https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:32400/media/providers
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] Active connection to xxxPlex is https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:32400
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Servers] Waiting for initial servers = [Loopback]
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [MediaServerEventManager] Opening server event connection to xxxPlex at wss://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:32400/:/websockets/notifications?X-Plex-Token=xxxxxxxx
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] Adding possible loopback connection for xxxPlex
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] Added connection http://127.0.0.1:32400 for xxxPlex
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Commands] Executing testServerConnection
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] Testing connection for xxxPlex at https://plex.xxxxxx.net:32400/media/providers
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] Testing connection for xxxPlex at https://xxxxxx.net:11111/media/providers
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] Testing connection for xxxPlex at https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:11111/media/providers
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] Testing connection for xxxPlex at http://127.0.0.1:32400/media/providers
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] Retrying server events connection for xxxPlex in 2 seconds
Jul 10, 2021 17:59:40.597 [2192] INFO - [Web] [Connections] Retrying server events connection for xxxPlex in 2 seconds
Jul 10, 2021 17:59:40.598 [2192] INFO - [Web] [Primary Server] xxxPlex is now the primary server
Jul 10, 2021 17:59:40.612 [2192] INFO - [Web] [Connections] xxxPlex connected at https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:11111/media/providers
Jul 10, 2021 17:59:40.612 [2192] INFO - [Web] [Connections] xxxPlex connected at https://plex.xxxxxx.net:32400/media/providers
Jul 10, 2021 17:59:40.613 [2192] INFO - [Web] [Downloads] Update connection server://39a5dfeb290bdd6cd8e2bf620c77f7007629636b/com.plexapp.plugins.library PUT {
“auth_token”: “REDACTED”,
“connectionType”: “local”,
“url”: “https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:32400
}
Jul 10, 2021 17:59:40.614 [2192] INFO - [Web] [Servers] Finding resources through plex.tv
Jul 10, 2021 17:59:40.749 [2192] INFO - [Web] [MediaServerEventManager] Opened server event connection to xxxPlex at wss://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:32400/:/websockets/notifications?X-Plex-Token=xxxxxxxx
Jul 10, 2021 17:59:41.302 [2192] ERROR - [Web] ResizeObserver loop limit exceeded
Jul 10, 2021 17:59:41.407 [2192] INFO - [Web] [Servers] Found 6 resources through plex.tv
Jul 10, 2021 17:59:41.408 [2192] INFO - [Web] [Servers] Waiting for initial servers = [Loopback]
Jul 10, 2021 17:59:41.551 [2192] INFO - [Web] [Servers] Found 6 resources through plex.tv
Jul 10, 2021 17:59:41.551 [2192] INFO - [Web] [Servers] Waiting for initial servers = [Loopback]
Jul 10, 2021 17:59:41.554 [2192] INFO - [Web] [Metrics] Updating session last interaction time
Jul 10, 2021 17:59:41.555 [2192] INFO - [Web] [Metrics] Updating session last interaction time
Jul 10, 2021 17:59:41.630 [2192] INFO - [Web] [CloudServerEventManager] Opened server event connection to plex.tv at wss://pubsub.plex.tv/sub/websockets/2915483/0zt93zw98cx58gzgdm322fn7?X-Plex-Token=xxxxxxxx
Jul 10, 2021 17:59:41.941 [2192] INFO - [WebController:visibilityChanged] Visibility changed signal received change to: Maximized
Jul 10, 2021 17:59:41.941 [2192] INFO - [WebController:visibilityChanged/WebController:handleSyntheticWindowStates] Synthetic window states for visibility Maximized: WindowMaximized
Jul 10, 2021 17:59:42.421 [2192] INFO - [Web] [Companion] Found companion xxxPlex
Jul 10, 2021 17:59:42.424 [2192] ERROR - [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
Jul 10, 2021 17:59:42.424 [2192] ERROR - [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
Jul 10, 2021 17:59:42.427 [2192] ERROR - [Web] [Connections] All connections to [Loopback] failed
Jul 10, 2021 17:59:42.428 [2192] INFO - [Web] [Servers] Found all servers = xxxPlex, plex.tv
Jul 10, 2021 17:59:42.517 [2192] INFO - [Web] [Connections] Retrying connection tests for [Loopback] in 2 seconds
Jul 10, 2021 17:59:42.517 [2192] ERROR - [Web] [Connections] xxxPlex is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
Jul 10, 2021 17:59:42.517 [2192] INFO - [Web] [EmbeddedServerEventManager] Opening server event connection to xxxPlex at wss://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:32400/:/websockets/notifications?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.33.0.2444-a220eae4&X-Plex-Client-Identifier=0zt93zw98cx58gzgdm322fn7&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.19043&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=xxx9310&X-Plex-Device-Screen-Resolution=1536x886%2C1920x1200&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=xxxxxxxx
Jul 10, 2021 17:59:42.518 [2192] INFO - [Web] [Connections] Retrying server events connection for xxxPlex in 4 seconds
Jul 10, 2021 17:59:42.717 [2192] INFO - [Web] [EmbeddedServerEventManager] Opened server event connection to xxxPlex at wss://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:32400/:/websockets/notifications?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.33.0.2444-a220eae4&X-Plex-Client-Identifier=0zt93zw98cx58gzgdm322fn7&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.19043&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=xxx9310&X-Plex-Device-Screen-Resolution=1536x886%2C1920x1200&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=xxxxxxxx
Jul 10, 2021 17:59:42.958 [2192] INFO - [WebController:saveAppearance] Saved state: windowStates:WindowMaximized screen:\.\DISPLAY1
Jul 10, 2021 17:59:44.470 [2192] INFO - [Web] [Connections] Testing all 1 connection(s) for [Loopback]
Jul 10, 2021 17:59:44.471 [2192] INFO - [Web] [Servers] Waiting for initial servers = [Loopback]
Jul 10, 2021 17:59:44.483 [2192] INFO - [Web] [Commands] Executing testServerConnection
Jul 10, 2021 17:59:44.484 [2192] INFO - [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
Jul 10, 2021 17:59:44.484 [2192] INFO - [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
Jul 10, 2021 17:59:44.487 [2192] INFO - [Web] [Connections] Retrying connection tests for [Loopback] in 4 seconds
Jul 10, 2021 17:59:44.604 [2192] INFO - [Web] [Metrics] Updating session last interaction time
Jul 10, 2021 17:59:44.614 [2192] ERROR - [Web] No type was found for mixed
Jul 10, 2021 17:59:44.615 [2192] ERROR - [Web] No type was found for mixed
Jul 10, 2021 17:59:44.631 [2192] DEBUG - Disabling OS screensaver
Jul 10, 2021 17:59:44.647 [2192] INFO - [Web] [Metrics] Updating session last interaction time
Jul 10, 2021 17:59:44.718 [2192] INFO - [Web] [Metrics] Updating session last interaction time
Jul 10, 2021 17:59:44.892 [2192] INFO - [Web] [MDE] Augmented profile: {
“directPlay”: {
“3gpp”: {},
“asf”: {},
“avi”: {},
“mkv”: {},
“mov”: {},
“mp4”: {},
“mpeg”: {},
“mpegts”: {},
“rm”: {},
“wtv”: {}
},
“directStream”: {}
}
Jul 10, 2021 17:59:44.892 [2192] INFO - [Web] [MDE] Starting analysis of 1080 (mkv, hevc, aac, 120, main 10)
Jul 10, 2021 17:59:44.892 [2192] INFO - [Web] [MDE] Analyzing direct play
Jul 10, 2021 17:59:44.892 [2192] INFO - [Web] [MDE] Analyzing video direct stream
Jul 10, 2021 17:59:44.892 [2192] INFO - [Web] [MDE] Analyzing audio direct stream
Jul 10, 2021 17:59:44.892 [2192] INFO - [Web] [MDE] Analyzing subtitles
Jul 10, 2021 17:59:44.893 [2192] INFO - [Web] [MDE] Subtitle codec: ass
Jul 10, 2021 17:59:44.893 [2192] INFO - [Web] [MDE] Burn level: never
Jul 10, 2021 17:59:44.893 [2192] INFO - [Web] [MDE] Analyzing playability
Jul 10, 2021 17:59:44.893 [2192] INFO - [Web] [MDE] Finished analysis of: 1080 (mkv, hevc, aac, 120, main 10) {
“canPlay”: true,
“canDirectPlay”: true,
“canDirectStreamVideo”: true,
“canDirectStreamAudio”: true,
“useSoftSubtitles”: false,
“bitrate”: 2374,
“videoResolution”: 1080
}
Jul 10, 2021 17:59:44.893 [2192] INFO - [Web] [PDE] Player decision: {
“playerType”: “html”,
“protocol”: “http”,
“canDirectPlay”: true
}
Jul 10, 2021 17:59:44.893 [2192] INFO - [Web] [Transcoder] Video (decision) options: {
“hasMDE”: 1,
“path”: “/library/metadata/199845”,
“mediaIndex”: 0,
“partIndex”: 0,
“protocol”: “http”,
“fastSeek”: 1,
“directPlay”: 1,
“directStream”: 1,
“subtitleSize”: 75,
“audioBoost”: 100,
“location”: “lan”,
“addDebugOverlay”: 0,
“autoAdjustQuality”: 0,
“directStreamAudio”: 1,
“advancedSubtitles”: “text”,
“X-Plex-Session-Identifier”: “nrn694jc7znge9s6d5s015oj”,
“session”: “oxuarlwainro156w2bos7rrs”,
“subtitles”: “none”,
“copyts”: 1,
“X-Plex-Incomplete-Segments”: 1
}
Jul 10, 2021 17:59:44.978 [2192] INFO - [WebController] Shrinking video to position: top-left, width: -1, height: -1, edgeGutterX: 0, edgeGutterY: 0, stackedAbove: 0
Jul 10, 2021 17:59:45.035 [2192] INFO - [MPVEngine] Resuming playback.
Jul 10, 2021 17:59:45.050 [2192] INFO - [MPVEngine] Playback has resumed.
Jul 10, 2021 17:59:45.051 [2192] WARN - [MPVEngine/mpv] cplayer: Warning: property ‘video-aspect’ is deprecated, refer to ‘video-params/aspect’ and ‘video-aspect-override’.
Jul 10, 2021 17:59:45.051 [14032] INFO - Debug info:
File:
URL: https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.plex.direct:32400/library/parts/306352/1625886967/file.mkv?X-Plex-Session-Identifier=nrn694jc7znge9s6d5s015oj&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.33.0.2444-a220eae4&X-Plex-Client-Identifier=0zt93zw98cx58gzgdm322fn7&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.19043&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=xxx9310&X-Plex-Device-Screen-Resolution=1536x886%2C1920x1200&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&Accept-Language=en
Container: ?
Native seeking: no

Video:
Codec: ?
Size: ? x ?
Duration: 0.00
FPS (container): 0.00
FPS (filters): 0.00
Aspect: -1.00
Bitrate: ?
Display FPS: 0.00
Hardware Decoding: ? ( ? )

Audio:
Codec: ?
Bitrate: ?
Channels: ? ( ) → ? ( )
Output driver: ?

Cache:
Total Used (B): ?
Forward Used (B): ?
Forward Available (B): 157286400
Backward Available (B): 52428800
Speed (bytes per second): ?

Misc:
Seekable: ?
Partially seekable: ?
Paused for cache: ?
Buffering state: ?
Frame drop count: ?
Mistimed frames: ?
Time: 0.00 / 0.00 ( 0.00 %)
State: waiting
Jul 10, 2021 17:59:45.123 [2192] DEBUG - [MPVEngine/mpv] ffmpeg: Mime-type: ‘video/x-matroska’
Jul 10, 2021 17:59:45.123 [2192] DEBUG - [MPVEngine/mpv] demux: Trying demuxers for level=normal.
Jul 10, 2021 17:59:45.123 [2192] DEBUG - [MPVEngine/mpv] mkv: Default edition: 0
Jul 10, 2021 17:59:45.123 [2192] DEBUG - [MPVEngine/mpv] mkv: New edition 0
Jul 10, 2021 17:59:45.123 [2192] DEBUG - [MPVEngine/mpv] mkv: Default edition flag: 1
Jul 10, 2021 17:59:45.468 [2192] DEBUG - [MPVEngine] Property ‘aid’ set to ‘2’
Jul 10, 2021 17:59:45.468 [2192] DEBUG - [MPVEngine] Property ‘sid’ set to ‘1’
Jul 10, 2021 17:59:45.468 [2192] INFO - [MPVEngine] Checking codecs.
Jul 10, 2021 17:59:45.468 [2192] INFO - [MPVEngine] Updating cached decoders.
Jul 10, 2021 17:59:45.468 [2192] DEBUG - [MPVEngine] Updating cached decoders.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec 012v.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec ssa.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec cc_dec.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec mov_text.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec eac3_mf.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec wmalossless_mf.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec wmapro_mf.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec wmav1_mf.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec wmav2_mf.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec wmavoice_mf.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec eac3_eae.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec truehd_eae.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine] Adding installed non-manifest codec mlp_eae.
Jul 10, 2021 17:59:45.469 [2192] INFO - [MPVEngine] Determining required decoders.
Jul 10, 2021 17:59:45.469 [2192] INFO - [MPVEngine/CodecManager] Finding a suitable decoder for hevc.
Jul 10, 2021 17:59:45.469 [2192] DEBUG - [MPVEngine/CodecManager] Non-system decoder hevc is NOT present.
Jul 10, 2021 17:59:45.470 [2192] INFO - [MPVEngine/CodecManager] Best decoder is hevc (score=5).
Jul 10, 2021 17:59:45.470 [2192] INFO - [MPVEngine/CodecManager] Finding a suitable decoder for aac.
Jul 10, 2021 17:59:45.470 [2192] DEBUG - [MPVEngine/CodecManager] Non-system decoder aac is NOT present.
Jul 10, 2021 17:59:45.470 [2192] INFO - [MPVEngine/CodecManager] Best decoder is aac (score=5).
Jul 10, 2021 17:59:45.470 [2192] INFO - [MPVEngine/CodecManager] Finding a suitable decoder for aac.
Jul 10, 2021 17:59:45.470 [2192] DEBUG - [MPVEngine/CodecManager] Non-system decoder aac is NOT present.
Jul 10, 2021 17:59:45.470 [2192] INFO - [MPVEngine/CodecManager] Best decoder is aac (score=5).
Jul 10, 2021 17:59:45.470 [2192] DEBUG - [MPVEngine/CodecManager] Ignoring subtitle stream ass.
Jul 10, 2021 17:59:45.470 [2192] DEBUG - [MPVEngine/CodecManager] Ignoring subtitle stream ass.
Jul 10, 2021 17:59:45.470 [2192] INFO - [MPVEngine] Starting to fetch codecs.
Jul 10, 2021 17:59:45.470 [2192] DEBUG - [MPVEngine/CodecFetcher] Enqueuing hevc
Jul 10, 2021 17:59:45.470 [2192] DEBUG - [MPVEngine/CodecFetcher] Enqueuing aac
Jul 10, 2021 17:59:45.470 [2192] DEBUG - [MPVEngine/CodecFetcher] Codec aac is already being downloaded.
Jul 10, 2021 17:59:45.470 [2192] DEBUG - [MPVEngine/CodecFetcher] Not enqueuing aac
Jul 10, 2021 17:59:45.470 [2192] DEBUG - [MPVEngine/CodecFetcher] Fetching hevc
Jul 10, 2021 17:59:46.145 [2192] DEBUG - [MPVEngine/CodecFetcher] Codec downloaded.
Jul 10, 2021 17:59:46.145 [2192] DEBUG - [MPVEngine/CodecFetcher] Fetching aac

I’ve been having the exact same issue for a few days now. I also see that the server connection from the Plex app on the Win 10 client seems to always try Loopback, which is just crazy.

My Plex Media Server is another Win 10 box. The exact same Plex App works, not surprising as loopback will work. I had the same issue on iOS but an update that came 3 days ago seems to have fixed that too.

I guess we’ll just have to wait until they fix the same error on the Windows 10 Plex App. I have noticed that music plays fine, it is video playback that is impacted. Using the web client there are no issues at all so clearly a Plex App bug.

Same here. Had to reinstall an older version for now.

What makes it odd for me is how inconsistent it is. This is happening on a single client, and probably 75% of the time. It will hang 3 times, I will kill the process, but the fourth time it will play fine. Is all on the same network as other working clients, and the machine itself is running a clean build of Windows 10. Just a pain that the logs don’t indicate why its hanging, and its so inconsistent. Are there any more steps to take to try to figure out why this is happening?

Chiming in to say I’m having the exact same problem. My server is a Win 10 box and I’m connecting from another Windows 10 PC. Live TV (hdhomerun) works but is juddery for some reason. When I try to play any video file, the player hangs and I have to kill the program. I am able to play the files just fine through the web app or using the android client. I’ve looked at log files and don’t see any obvious error messages. Both the server and the client are running the latest version of Plex.

Same issue here. Plex Desktop app Version 1.33.0.2444-a220eae4 and Plex Server for Windows Version 1.23.5.4862.
Player hangs on any video. All are Blu-ray t2s images.
Both boxes are Win10Pro with all latest updates as of today.

I figured out a fix, at least for me. I tried rolling back to 1.31.1 and that didn’t fix it. Then I disabled the windows firewall and it immediately worked. Updated to 1.33 and it still works. Then I re-enabled the firewall and it continued working. So it seems, at least for me, that it was a firewall issue. So try disabling your firewall and seeing if that fixes the problem, then re-enable it.

Hi there… Dear Dug, I have also tried Your solution, but Plex on Sony Android TV still hangs too often :(… has anyone managed to find any other solution for this? Thank You so much in advance…

Same here, I have to stay with version 1.29.1 as that works for me, I think 1.30 may have worked but I lack the download of that.

Just tried 1.35.1 - still no luck. If I have the programme/film in the small thumbnail that plays on the playback bar while you browse the app it plays. But maximising it to window size or full screen it’s just black. Audio plays but Plex does not respond to anything.

Every video file I tried (720 or 1080) fails to play this way. Stopping the firewall did nothing.

How did the updates get released if this is what happens?

Using the latest PMS 1.24.3.5033 and running from Unraid and playback is on a virtual Windows device playing from the same Unraid hardware.

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