Server Version#: 1.19.1.2645
Player Version#: 1.9.0.1188-c009e512-x86_64
Player is the plex pass version, downloaded from the website, not the windows store.
The server is working fine. The player, for Windows, installs fine, but will not run. I also tried running it as administrator, again, it doesn’t run. No window comes up, nothing at all. It doesn’t appear in the Task Manager. What could be going on?
Hi,
I came here with the exact same problem. Its a brand new windows installation too.
In the event viewer I see this error:
Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x5e9a268c
Faulting module name: ntdll.dll, version: 10.0.18362.778, time stamp: 0x0c1bb301
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process ID: 0xc8c
Faulting application start time: 0x01d616f70bccd1aa
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 0b5cf032-f25a-4ee8-92fe-c82bb927a0c5
Faulting package full name:
Faulting package-relative application ID:
I’ll try a different version of nvidia drivers?
Open the task manager (CTRL+Shift+Esc)
look for any processes simply called plex and shut them down
Then empty out the configuration folder C:\Users\<username>\AppData\Local\Plex
Careful! Don’t empty out the folder named
C:\Users\<username>\AppData\Local\Plex Media Serveror you will lose all libraries!
No Plex processes were running, Clearing out the Plex folder and reinstalling worked!
Many thanks for your help, was beginning to go crazy thinking I had a virus as it didn’t give any error messages.
No plex processes were running. Clearing out the folder worked, thanks!
Shutting down the leftover processes was just a safeguard measure.
A running plex player process might have prevented clearout of the config folder.
Sorted, the 1.9 release was pushed to the beta channel early. Oh my. 
I went to the main download page on the website, and downloaded whatever it gave me, with the “plex pass downloads” enabled. Honest question: Is that “beta”?
Also, I had an earlier installation that had the same symptoms, so I downloaded and then installed the latest. And when the new one still wouldn’t work, that’s when I decided to ask on this forum. Cheers.
Thank you! This worked for me. I couldn’t figure out why it wasn’t running.
Thankyou!!! a very frustrating problem fixed.
Having paid for a plex pass, it’s not a good user experience to have to search the forums just to get the basic program working - hopefully an ongoing fix is in the wings
For me it worked by deleting just the plex.ini file.
many thanks!!
This was driving me mad
Hey, I have the same problem, but sadly the solution doesn’t work for me.
I reinstalled the latest version, run as admin, deleted like suggested the folder, disabled bitdefender and I even analyse in the task manager the waiting chain. It still refuses to work. Anyone has another suggestion?
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