Plex GUI slow on LG & Samsung TVs

Plex Players Smart TVs
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@morganj @cookandy @gbooker02 @drzoidberg33 @chris_decker08

Hello Plex team,

I am a Plex user since many years and the purchase of the Plex Pass for me was a contribution to the project.

I do understand that most of you are not directly involved in the Plex Smart TV app for LG/Samsung TVs. At the same time I hope that you can make an internal connection to a person who can start looking on the speed problems with the app and provide us (the Plex user) with prompt updates.

I have to be honest here… I do follow the Plex forum rules and my tone is constructive on 100% but I am running out of patience. Switching gears won’t help anyone and I am doing my best to keep my language level, but I hope that you would understand that we need some actions here.

Crossing fingers.

Regards,
Slav

5 Likes
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Do we have any updates from the Plex team regarding the issues with the lagging/skipping issues for Live TV? I usually watch on my Roku or Xbox but I’m using my LG TV today and it’s an awful playback experience. I’m hoping there’s an update soon because I can’t imagine folks who only have LG having to deal with this.

LG webOS TV UK6090PUA
Software Version 05.50.40

Plex App Version 5.2.1

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6 days and no response.

This is abysmal customer service. Sorry to say it but please just give us something to cling onto.

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I gave up on my Samsung TV because Plex is so slow and got an Amazon FireTV Stick for it, where the performance is what you’d expect.
I also have a LG TV where the Plex performance is also abysmal, I’m thinking of doing the same for that too. It’s not quite so bad on the LG, though trying to use the Plex search is screamingly awful.

EDIT: I’ve only found that the UI’s performance is poor, not the playback.

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The further down you read this post the sadder it gets.

Maybe the devs in charge of fixing this were laid off, and this issue is now in limbo?

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This is it, it’s the UI not the playback experience for me. Would love a ‘Lite’ UI setting for older TV’s or any that struggle with all the fancy stuff.

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What drives me crazy is that Plex keeps sending us high-quality newsletters with tons of great news about this or that content and new options that are offered to us, and at the same time they are not able to take care of the basics - to make the app to consume all that content to be decently written. I’m not talking about some exotic things, it’s about two of the most popular TV brands, Samsung and LG! Does the whole Plex team really have no power to write those two apps so that they are fast enough and pleasant to use?

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Wholeheartedly agree. We don’t ALL want to buy and maintain an Nvidia Shield or Apple TV box! Keep it simple for those family members who don’t need to know how to use ‘media players’ but can handle a TV app.

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Hello @elan ,

I am sure that you are happy when the Plex customers are buying your product.

Well… you have to spent time working on the critical problems so you can keep your product quality to meet the basic expectations.

I am looking forward for your comment on this madness.

Thank you.

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Hoping for some sort of acknowledgement from Plex.

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We’ve been waiting since at least 2021 so don’t hold your breath!

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Yes I’m well aware. But at least we have PLEX PRO WEEK!!!

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Today my LG TV offered a Plex client update, I did it and there is no visibile change in anything.

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I was hoping to see some improvement after the update of the Smart TV downloader, but… I see the same very slow PLEX interface.

The PLEX “team” doesn’t even want to talk about the problem.

I guess the “owners” of the company take most of the revenue and there is no money for R&D of the Smat TV app.

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After last update to old LG, not webOS, now plex not open. Stays at loading screen.

Trying to uninstall and reinstall, nothing. Previous versions was ok… :cry::cry:

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Anything in the update release notes about older unsupported LG TVs?

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Just updated and works on me!

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Excellent news! :grin:

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@ElGrindero and @al6875,
In this topic we are talking about the Plex application on Smart TVs (LG and Samsung) been very slow.

In the last version the problem is still the same (even after reinstalling the application).

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I sent a personal message to the Plex Co-Founder with a request to help the Plex Customers with the problem here. His answer was:

i can’t offer personal support

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