Plex hell

Plex Media Server NAS & Devices
1

Server Version#:XigmaNAS 14.1.0.5 RC1, plexmediaserver-plexpass-1.42.2.10102
Player Version#: N/A
I’ve been using Plex for about 15 years and am hooked; started in a jail with FreeNAS and followed as it moved to TrueNAS; with their change of path to Linux I decide to move to XigmaNAS; my public IP space was the same for 20 years; a year or so ago, Cox changed my IPs and subsequently I have switched to AT&T and have even another set of Public IPs; I mention this because some of the things I read mention this could be part of my problem

During all this time, I have run the same setup; I have an external firewall protecting the public DMZ and an internal one for my LAN; the Plex server lives in the DMZ with a Public IP; when I choose to allow remote access I enable a rule for 32400, most of the time it’s off; I have the local & allow networks set to my DMZ and LAN IPs, working great for over a decade; Recently, I noticed while in the Web GUI, it said I was “Remote” of course that doesn’t make any sense I am at home; so, being a DA I disabled remote access and that’s when things when to $hit; no longer able to access the server

I spent over 50 hours reading this forum, with ChatGPT and all the other resources I could find trying to fix it. BTW, I also setup a Windows Plex server so I could transcode with a Nvidia T4 and during this time I couldn’t connect to this server either; I ready to throw these things in the Gulf! there is absolutely no reason for this to be so hard; if there was another good option our there, I would have already switched; I even had the Plex team delete all my servers out of my account in their database; I have completely deleted and re-installed over a dozen times; I do have a backup of my databases, if I ever get this working again; I’ve deleted and edited Preferences.xml and tried to claim the server more time than I can count;

Here’s where I am now: 1st attempt since they deleted my data out of the Cloud; new install to an empty dir “/usr/local/plexdata-plexpass/Plex Media Server”; when I go to “http://##.##.##.93:32400/web/index.html#!/setup” it asks to login then I get “Media server not found” “The server you’re trying to access doesn’t seem to exist.” and it refreshes every 30 seconds or so; I’m connecting from a Windows computer on the same network

2

root@Utils:/usr/local/plexdata-plexpass/Plex Media Server # cat Logs/Plex\ Media\ Server.log
Sep 22, 2025 00:38:57.737 [0x3aa696812700] INFO - Plex Media Server v1.42.2.10102-50deb00d9 - FreeBSD PC amd64 - build: freebsd-x86_64 freebsd - GMT 00:00
Sep 22, 2025 00:38:57.743 [0x3aa696812700] INFO - FreeBSD version: 14.0-RELEASE, language: en-US
Sep 22, 2025 00:38:57.744 [0x3aa696812700] INFO - Processor: 32-core Intel(R) Xeon(R) CPU E5-2450 v2 @ 2.50GHz
Sep 22, 2025 00:38:57.744 [0x3aa696812700] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)
Sep 22, 2025 00:38:57.744 [0x3aa696812700] INFO - /usr/local/share/plexmediaserver-plexpass/Plex_Media_Server
Sep 22, 2025 00:38:57.738 [0x3aa696812000] DEBUG - BPQ: [Idle] → [Starting]
Sep 22, 2025 00:38:57.739 [0x3aa696812000] ERROR - Unable to open named mutex 9334581e-7251-4ef7-a8ec-5bfe8e89ff68 with option 1: File exists
Sep 22, 2025 00:38:57.739 [0x3aa696812000] DEBUG - FeatureManager: Using cached data for features list
Sep 22, 2025 00:38:57.743 [0x3aa696812000] DEBUG - MyPlex: mapping state set to ‘Unknown’.
Sep 22, 2025 00:38:57.743 [0x3aa696812000] DEBUG - Relay: read 0 cached entries from hosts file
Sep 22, 2025 00:38:57.743 [0x3aa696812000] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.39.4, threadsafe=1
Sep 22, 2025 00:38:57.750 [0x3aa696812000] INFO - SQLITE3:0x10, 283, recovered 860 frames from WAL file /usr/local/plexdata-plexpass/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db-wal
Sep 22, 2025 00:38:57.843 [0x3aa696812000] DEBUG - MyPlex: no cached data to load for request for https://plex.tv/api/v2/server/users/features
Sep 22, 2025 00:38:57.891 [0x3aa696812000] DEBUG - HttpServer: Listening on port 32400.
Sep 22, 2025 00:38:57.892 [0x3aa696812000] DEBUG - HttpServer: Listening on port 32401.
Sep 22, 2025 00:38:57.892 [0x3aa696812000] DEBUG - Running server…
Sep 22, 2025 00:38:57.892 [0x3aa696816600] DEBUG - HttpServer: Set up a thread pool with 2 threads.
Sep 22, 2025 00:38:57.893 [0x3aa696812000] INFO - Running migrations. (EPG 0)
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 0.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 1.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 2.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 3.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 4.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 5.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 6.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 7.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 8.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 9.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 10.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 11.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 12.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 13.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 14.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 15.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 16.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 17.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 18.
Sep 22, 2025 00:38:57.894 [0x3aa696812000] DEBUG - Captured session 19.
Sep 22, 2025 00:38:57.899 [0x3aa696812000] DEBUG - ChangestampAllocator: initialized to 0
Sep 22, 2025 00:38:57.899 [0x3aa696812000] DEBUG - Opening 2 database sessions to library (com.plexapp.plugins.library.blobs), SQLite 3.39.4, threadsafe=1
Sep 22, 2025 00:38:57.905 [0x3aa696812000] INFO - SQLITE3:0x10, 283, recovered 691 frames from WAL file /usr/local/plexdata-plexpass/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.blobs.db-wal
Sep 22, 2025 00:38:57.914 [0x3aa696812000] INFO - Running migrations. (EPG 0)
Sep 22, 2025 00:38:57.915 [0x3aa696812000] DEBUG - Captured session 0.
Sep 22, 2025 00:38:57.915 [0x3aa696812000] DEBUG - Captured session 1.
Sep 22, 2025 00:38:57.941 [0x3aa696813c00] DEBUG - Grabber: Cleaning up orphaned grabs.
Sep 22, 2025 00:38:57.941 [0x3aa696813c00] DEBUG - Grabber: Cleaned up 0 decrepit directories in 0.0 sec.
Sep 22, 2025 00:38:57.941 [0x3aa696812000] DEBUG - Media Provider: Registering provider com.plexapp.plugins.library
Sep 22, 2025 00:38:57.942 [0x3aa696812000] DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
Sep 22, 2025 00:38:57.942 [0x3aa696813c00] DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
Sep 22, 2025 00:38:57.942 [0x3aa696812000] DEBUG - Opening 1 database sessions to library (), SQLite 3.39.4, threadsafe=1
Sep 22, 2025 00:38:57.946 [0x3aa696818200] DEBUG - File “/usr/local/share/plexmediaserver-plexpass/Resources/Plug-ins-50deb00d9” changed: -1 => 2025-09-12 23:56:15 (1757721375).
Sep 22, 2025 00:38:57.946 [0x3aa696818200] DEBUG - File “/usr/local/plexdata-plexpass/Plex Media Server/Plug-ins” changed: -1 => 2025-09-21 23:09:28 (1758496168).
Sep 22, 2025 00:38:57.946 [0x3aa696818200] DEBUG - Scanning for plug-ins in “/usr/local/share/plexmediaserver-plexpass/Resources/Plug-ins-50deb00d9”
Sep 22, 2025 00:38:57.949 [0x3aa696818200] DEBUG - Scanning for plug-ins in “/usr/local/plexdata-plexpass/Plex Media Server/Plug-ins”
Sep 22, 2025 00:38:57.949 [0x3aa696818200] DEBUG - PluginRepository::setStartState: 1, startingSystem
Sep 22, 2025 00:38:57.949 [0x3aa696818200] DEBUG - Starting plug-in /usr/local/share/plexmediaserver-plexpass/Resources/Plug-ins-50deb00d9/System.bundle.
Sep 22, 2025 00:38:57.950 [0x3aa696818200] DEBUG - [com.plexapp.system] Setting plug-in to always running (daemon mode).
Sep 22, 2025 00:38:57.950 [0x3aa696818200] DEBUG - Starting file watcher for com.plexapp.system
Sep 22, 2025 00:38:57.951 [0x3aa696818200] DEBUG - Plugin: setting environment variable: ‘PYTHONHOME=/usr/local/share/plexmediaserver-plexpass/Resources/Python’
Sep 22, 2025 00:38:57.951 [0x3aa696818200] DEBUG - Plugin: setting environment variable: ‘PYTHONPATH=/usr/local/share/plexmediaserver-plexpass/Resources/Python/python27.zip:/usr/local/share/plexmediaserver-plexpass/Resources/Python/lib/python2.7/site-packages’
Sep 22, 2025 00:38:57.952 [0x3aa696818200] DEBUG - Spawned plug-in com.plexapp.system with PID 53068
Sep 22, 2025 00:38:57.952 [0x3aa696818200] DEBUG - [com.plexapp.system] Sending command: GET /:/prefixes
Sep 22, 2025 00:38:59.121 [0x3aa69941b000] DEBUG - Request: [##.##.##.93:27079 (Subnet)] GET /:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_ (2 live) #1 GZIP Token ()
Sep 22, 2025 00:38:59.122 [0x3aa696815100] DEBUG - Completed: [##.##.##.93:27079] 503 GET /:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_ (2 live) #1 GZIP 0ms 436 bytes
Sep 22, 2025 00:38:59.137 [0x3aa69941b000] DEBUG - Request: [##.##.##.93:21370 (Subnet)] GET / (2 live) #3 GZIP Token ()
Sep 22, 2025 00:38:59.137 [0x3aa696815100] DEBUG - Completed: [##.##.##.93:21370] 503 GET / (2 live) #3 GZIP 0ms 436 bytes
Sep 22, 2025 00:38:59.903 [0x3aa69941b000] DEBUG - Request: [##.##.##.93:44161 (Subnet)] GET /servers (2 live) #6 GZIP Token ()
Sep 22, 2025 00:38:59.903 [0x3aa696815800] DEBUG - Completed: [##.##.##.93:44161] 503 GET /servers (2 live) #6 GZIP 0ms 436 bytes
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - Reading 486 bytes in the body, code is 200
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - [com.plexapp.system] Plug-in running on port 13532.
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - * Plug-in handles prefix: /system
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - * Plug-in handles prefix: /player
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - Read configuration for [com.plexapp.system], had 2 prefixes
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - Done with 1 synchronous plug-in starts, starting the rest in parallel.
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - PluginRepository::setStartState: 2, startingPlugins
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - Updating the list of agents known by the system.
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - [com.plexapp.system] Sending command over HTTP (GET): /system/agents
Sep 22, 2025 00:38:59.917 [0x3aa696818200] DEBUG - [HCl#1] HTTP requesting GET http://127.0.0.1:13532/system/agents
Sep 22, 2025 00:38:59.917 [0x3aa696812000] DEBUG - Image transcode cache directory: “/usr/local/plexdata-plexpass/Plex Media Server/Cache/PhotoTranscoder”
Sep 22, 2025 00:38:59.917 [0x3aa696812000] DEBUG - Transcoder: Cleaning old transcode directories.
Sep 22, 2025 00:38:59.918 [0x3aa696812000] DEBUG - MyPlex: stop public ip check and mapping - current mapped state: ‘Unknown’.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkInterface: Starting watch thread.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - Network change.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkInterface: Notified of network changed (force=0)
Sep 22, 2025 00:38:59.922 [0x3aa6987b7700] DEBUG - NetworkInterface: Watching for changes on the interfaces.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - Detected primary interface: 0.0.0.0
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - Network interfaces:
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - * 1 bxe0 (##.##.##.93) (00-0A-F7-39-2A-A0) (loopback: 0)
Sep 22, 2025 00:38:59.922 [0x3aa6987b7700] DEBUG - NetworkInterface: PF_ROUTE socket received message. Version 5, Type 0x4, Len 168.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - Creating NetworkServices singleton.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkServices: Initializing…
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Creating new service.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Quick dispatch of network change.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Creating new service.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Quick dispatch of network change.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Creating new service.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Quick dispatch of network change.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Creating new service.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Quick dispatch of network change.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Creating new service.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Quick dispatch of network change.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Creating new service.
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Sep 22, 2025 00:38:59.922 [0x3aa696812000] DEBUG - NetworkService: Quick dispatch of network change.
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - Network change for advertiser.
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32414
Sep 22, 2025 00:38:59.922 [0x3aa6987b7700] DEBUG - NetworkInterface: PF_ROUTE socket received message. Version 5, Type 0xf, Len 144.
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - Network change for advertiser.
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32410
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - Network change for advertiser.
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32412
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - NetworkService: Network change for browser (polled=0), closing 0 browse sockets.
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32413
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - NetworkService: Browsing on interface ##.##.##.93 on broadcast address ##.##.##.93 (index: 0)
Sep 22, 2025 00:38:59.922 [0x3aa6987b7e00] DEBUG - NetworkService: Network change for browser (polled=1), closing 0 browse sockets

…

Sep 22, 2025 01:04:03.103 [0x3aa6987bb600] DEBUG - [HCl#1d] HTTP requesting GET https://plex.tv/api/v2/features?X-Plex-Token=
Sep 22, 2025 01:04:03.683 [0x3aa6998b2700] DEBUG - [HttpClient/HCl#1d] HTTP/1.1 (0.6s) 200 response from GET https://plex.tv/api/v2/features?X-Plex-Token=
Sep 22, 2025 01:04:03.685 [0x3aa6987bb600] DEBUG - [HCl#1e] HTTP requesting GET https://plex.tv/api/v2/server/users/features
Sep 22, 2025 01:04:03.857 [0x3aa6998b2700] DEBUG - [HttpClient/HCl#1e] HTTP/1.1 (0.2s) 401 response from GET https://plex.tv/api/v2/server/users/features (reused)
Sep 22, 2025 01:04:03.857 [0x3aa6987b9300] ERROR - MyPlex: Error 401 requesting JSON from: https://plex.tv/api/v2/server/users/features
Sep 22, 2025 01:04:03.857 [0x3aa6987bb600] WARN - FeatureManager: Couldn’t get features. Trying again soon.

3

Plex support said this where I’m supposed to get help; it’s been 4 days and nothing

4

I just got my 2 servers converted over to TrueNAS 24.10 & got Plex up & running on both.

When setting up Plex thru the TrueNAS apps did you check “HOST NETWORK”?? That will bind plex to the truenas server’s IP.
Once plex was installed & deployed I went to Plex.tv/connect got a claim token, went back to the PMS in truenas apps and edited it this time by adding the claim token, and hitting save. PMS re-deployed. I could then re-edit to add in my GPU for transcoding and let it re-deploy again.

Then when accessing it for setup I went to https://my trueNAS servers IP:32400/web. I made sure my router was forwarding port 32400 to the truenas IP. Once in to the Plex servers setup it was normal setting everything up from there.

Here are some guides I followed;

If you name your new Plex server instance something other than what it was before you might need to delete the old server from you authorized devices in your accoount.

5

First off I think you have tried to much to often and hit the lockout threshold, you can shut it all down and wait a couple of hours for it to clear.

Second, Plex’s definition of a home network and yours are quite a bit different. Plex’s is a /24, anything else is routed/remote. Easy enough plan for and to set the clients appropriately.

The server on a Public address, did you set up an ssh tunnel to reclaim the server or use a claim token?

6

If there is such a thing as too much too often, there is no doubt I did that I was working for hours at a time with dozens tries each hour; I tried more claim tokens than I can count; allow list and any other option in the Preferences.xml file; I did not setup a ssh tunnel because I was hitting the web GUI from a server on the on the same network as the NAS/Plex server.

I started the new attempts with a fresh install days later; after Plex removed my servers from my account; I have not attempted to use claim tokens since I started over; shouldn’t a fresh start auto claim the server? after all the problems I’ve had I didn’t want to do anything out of order and f it up again; I even created a new Plex account and considered trying to claim the server with that account just to see if it would work (decided against it)

As mentioned, I can’t get my Windows instance (.91) to work either; I connect to it with the loopback (127.0.0.1)

I’ll double check the videos above to make sure I followed those steps exactly; my fear now is trying the wrong thing or order and getting back into the death spiral; I was hoping the log above would shed some light as to where it’s broken