Hi there, yesterday, my PlexMediaServer suddenly was not available from the outside anymore. But that´s not all, I also cańt connext via any app (iPhone, iPad, AppleTV). I changed nothing on my network, it just stopped beeing available.
I also can’t define a manual Serverconnection on my internal IP.
Again, before that happened, nothing on my network, with perfectly fine working Plex changed.
Since then, I tried to downgrade from beta to public PMS, restarting the service, rebooting my router, rebooting my Server, upgrading Router-Software (pfSense 2.7 just was teleased)…
I really have no Idea, what’s wrong here. I can still connect to my PMS via Webinterface and it works fine, but no App can connect and it always shows: „Not available from the outside“
Can anybody help me with that? It’s kind of frustrating.
Thank you!
It now works again.
It’s always such a relief, when such an error gets resolved….
…
Also, it’s so hilariously funny, when the Nerd-Troubleshooting-Chain starts… „Oh no, something, went wrong. Without me doing anything, … it just stopped working.
I better check everything…
…Network cables, Software-Updates, restarting EVERYTHING. Twice. Also the router (a working pfSense-System…)
Do this, that and some voodoo.
Ok. Still nothing.
I will post in the forums… mybe somebody has the same issue. But if I can’t solve this, how should anybody else do it? Anyways, I’ll post it. Maybe attach some logs….“
Literally 30 minutes later it’s resolved, and I could have just saved me a lot of time fiddling around with settings and stuff…
I’m hoping you can help. It sounds like I’m having an identical situation as the OP. On Thursday night my server (which has been running problem free for years) suddenly lost remote access and I have been unable to get it to come back no matter what I have tried.
Items I have tried:
signed out and back in
restarting server
assigning specific ip
set up port forward on my router
updated firewall to allow the assigned forwarded port
created an exception in Malwarebytes
@ChuckPa I saw that you need server logs to ■■■■■ the certificate. How can I get them from my server so I can share them?
I’ve suddenly encountered the same issue as of the same time - Is this looking to be a Plex side issue? Happy to supply logs, all the usual, if someone can point me in the right direction (and I’ll stop feverishly trying to troubleshoot my routing environment assuming something had changed for now!)
@ChuckPa - Just as per the others, perfectly happy to supply logs if needed!
Im having the same issues as per a week or so ago. Sometimes it stops working remotely for 5-20 mins but then connects again. it’s been really flakey for a few. weeks now…
Thanks Chuck, I think I found the issue while digging deeper in the logs (it always “just worked”), but my UPnP port forward wasn’t working well anymore (plex couldn’t access its own external interface).
Sorry for the thrash, I jumped to conclusions based on forum traffic while looking for anyone dealing with outages recently.
I’m having the same issue the last few days and am hoping that a Plex team member can take a look and reset my certificate. I admittedly have a very rudimentary understanding of what I’m looking at in the server logs, but I do see an error listed in reference to [CERT/OCSP]. If that’s not the issue, I’m hoping that someone can at least point me in the right direction. Plex Media Server.5.zip (903.8 KB)
the logs 
