Plex 'Indirect Connection'

General Discussions
1

Hi all,

I live in France and have recently changed my ISP to the ISP Free. All seemed well with my Plex installation but as of today I only have indirect access. When I look at Settings > Server > Remote Access it has the exclamation mark icon and “Not available outside your network” and only an indirect connection for my main machine.

In the Remote Access I get the not available message and in the lower section I have unticked the manual specification of a public port and I have Private 192.168.1.99 : 32400 <- Public 91.160.69.182 : 32400 x Internet (192.168.1.99 is the static IP of my Mac acting as a server)

Not sure what other info to give yet, until I hear back from you. I also have a Roku and that seems to be connecting okay to the server (not that you get that much info on the Roku).

Thanks for any help you can give,

B

2

I assume because of the switch to a new ISP you got another modem/router? If so, first make sure to check out, if port forwarding is enabled. Basically you must allow your router to forward connections incoming from the internet on port XXXX (32400 is standard for plex afaik) to your Mac inside your homenetwork.

3

Yeah I did, and they try to gussy it up with a pretty interface. I have IP destination (set to the Mac’s IP?); IP Source (which can be set to all); Protocol (TCP, right?); Start Port; End Port; Destination (set to 32400?). It’s been a while since I did any port forwarding. Oh and btw, in the meantime, my connection is direct but I don’t know how long that will last. Free have always had the reputation of being flakey and I only switched to them because they could offer 1 Gbps down and 200 Mbps up for a tenner a month.

B

4

I ran in to a similar issue over the weekend on my DD-WRT router using DNSMasq. Problem is with DNS rebinding.

Solution is in the email below or alternatively just use unsecure connections.

On the remote access you’ll need to setup port forwarding.

https://support.plex.tv/hc/en-us/articles/206225077-How-to-Use-Secure-Server-Connections

5

I can’t :frowning: Outside my home network I have no access (sometimes the relayed connection works butit’s much lower bandwidth than I have locally), and I see no way to change the DNS rebinding in the Freebox Revolution that my ISP provided me with.

B

6

Aha! I changed the DNS on the Freebox to use Google’s (8.8.8.8 and 8.8.4.4) and I have a green tick next to Remote Access. Have to wait an see if there are any deleterious effects…

7

@umiq88 said:
I ran in to a similar issue over the weekend on my DD-WRT router using DNSMasq. Problem is with DNS rebinding.

Solution is in the email below or alternatively just use unsecure connections.

On the remote access you’ll need to setup port forwarding.

https://support.plex.tv/hc/en-us/articles/206225077-How-to-Use-Secure-Server-Connections

Ran into the same issue. (Running PFsense OS) had to disable DNS Rebinding Checks Under “DNS Rebind Check” Kudos @umiq88