Plex iOS App Playback Issues through Proxy

Plex Players
1

Server Version#: 4.136.1
Player Version#: 8.39.1

Hello,

I’ve been having some issues with iOS playback through remote connections. My setup is a bit convoluted but something strange I noticed is that when trying to direct play through the reverse proxy on a remote connection, the video just infinitely loads. However, when I change back to the old video player on the advanced settings or change the quality to something that starts the transcoder it works just fine. Website playback and Android TV playback work just fine. Any idea why this might be happening? Any feedback would be great, thanks.

2

Just updating this in case anyone comes across it with a similar issue. I resolved the issue. It had to do with the TLS version being set in the TLS options for Traefik. They were set to TLS 1.3 minimum. Checking the Traefik logs showed that it was failing the handshake which was causing the infinite loading. Not sure why the same wasn’t happening when transcoding started but nevertheless, issue has been resolved