Plex is pulling the aired episode list from TVDB, my series is a DVD release in a different order

I’ve got a series that only ever got a full release in the UK. The episodes on the DVDs are in a different order than they were aired here. TVDB only has them in the aired order, so Plex is mislabelling all my episodes, trying to match them to the aired order instead of the actual order of the episodes on the DVDs which are named according to Plex conventions. Is there any way to fix this? There’s no way I’m renaming all 400+ of my files to match the aired episode order and I really don’t want to manually rename all the episodes in Plex either. Is it possible to somehow have TVDB add an episode list based on the UK release that I have?

TheTVDB has separate episode numbers for DVD-order and Absolute-order.
Plex can use these instead for a particular show, provided they are existent.
(Just edit the show at its highest level)

Unfortunately there is currently no way to check for their existence on TheTVDB, unless they fix their website.

I changed the episode ordering to DVD order, auto-matched to TVDB and thought I had it solved. The first season is correct, but that’s the only one. Does that mean someone’s done the first season but just didn’t do the rest? Seems strange…

You need to Refresh Metadata after changing the preference.

But it is also possible that only the first season has the necessary episode numbers. Because right now, nobody except the site admins can actually see them at TheTVDB.

I’ve refreshed metadata about a hundred times lol. Thank you for the help, I guess I’ll try posting on their forums to have it added/updated and hope for the best. I did find the official episode listing for the DVDs online so hopefully they’ll accept that as a proper source. They seem pretty strict about acceptable sources but it’s my last hope. Otherwise I guess I just can’t use Plex if I can’t choose the episode I want to watch based on the title given by Plex since there’s no way to force a title by filename from what I understand. That or I could go through and rename every episode but that seems extremely tedious. I can go back to using a plain jane media player that will just give me the file names.

Sorry for the ramble, just thinking out loud about options. Thanks again!

I didn’t want to post last night about their policies, but I felt it was relevant. Now that you mentioned it, I would add the following.

After becoming a member of TVDB and reading a lot of documents about their database so that I could update a few BBC shows, several facts became clear.

  • They are passionate about their website being a catalog of TV Series.
  • A TV Series runs for episodes year after year.
  • The episode order of a TV Series is sacrosanct.
  • The master episode ordering must come from the TV Network listing directly.
  • Any other ordering (like yours) is irrelevant and bothers them.
  • They don’t want to hear about wikipedia or some box set or anything else.
  • It’s about the TV Series that was originally aired on one network.

They deeply request that you don’t be one of the relentless posts they get asking for something else. It can get you banned. I’m happy to be corrected if I misunderstood, though.

My first thought of a workaround was editing the Sort Title tag.

That’s reasonable and I can understand having a dedicated purpose in being a repository for TV ordering and information, but if the site is being used as a source for other projects to pull information from, I would think it would be helpful to be open to having home release information available of those same TV series’. I do still wonder why it appears that someone put in the work to make the first season of this UK release available but not the rest of the seasons. I think I will still post on the forums just as a question about that portion of it, rather than a request that the whole series gets added based on my home release, out of respect for their desire to keep it to TV ordering.

The other more preferable option (in my mind anyway) is to have Plex be able to parse the goddamn file names and use the optional_info part of the filename as the episode title. That way you can have whatever you want for the episode titles and TVDB can keep their mission of being an aired-order TV series database intact.

Thank you for your info!

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