Plex just nuked my subtitles, WTF?

General Discussions
1

I am in a Bilingual house.
So i painstakingly need to curate German subtitles(Curating is harder than a more common Language than Spanish)
example files
Dark.S01E01.AVI
Dark.S01E01.ENG.srt
Dark.S01E01.GER.srt

during a re-scan in netflix. i watched as all the *.ger.srt files disappearing out of the directory. a check inside of plex and it doesn’t appear to have the German subtitles available. WTF. now im a little pissed as my libraries have over 3000 videos. I have no idea how many more subtitles it nuked and how many countless hours i have wasted over the past year.

Why did this happen? How doe we prevent it from happening again? Any chance i can get my subtitles back?

for the time being I’m manually muxing the subtitles into MKV files. Unless there is another way i can be sure plex wont go on another deleting spree.

2

Plex as such never deletes any subtitles.
You must have installed 3rd party plugins. Disable those and monitor the issue.

3

Are you running WebTools or SubZero? These have the ability to delete subtitles.

4

Actually, I’ve seen that if a refresh (butler task) on a low powered system, like a NAS borks out on CPU, then from time to time LMA fails, and as such, subs disappear.
A refresh of the movie/episode fixes this.

Sadly forgot to grab logs of it it :frowning:

5

Ohh…And I was completely wrong here, since you mentions that your sub files are actually getting removed, sorry

6

@“MovieFan.Plex” said:
Are you running WebTools or SubZero? These have the ability to delete subtitles.

WebTools is an on-demand tool only, and has no schedule function build in

7

If you’re using Sub-Zero, and you have automatic subtitle cleanup enabled, you’ll need to use the compatible naming with a 2-letter iso code (e.g. Dark.S01E01.en.srt).