You are running PMS from within a remote desktop session, right?
Try Windows Remote Desktop breaks HW Transcoding (QSV) - Here's the fix!
Open the registry editor of the server machine.
go to the branch
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server\PerSessionTempDir
If it is set to 1, change it to 0
Reboot may be necessary.
Here is a reference what this is doing Configure Temporary Folders for an RD Session Host Server | Microsoft Docs
Alternatively, you can also change the Group Policy or edit the RDP session properties:
To configure temporary folders on the RD Session Host server
- On the RD Session Host server, open Remote Desktop Session Host Configuration. To open Remote Desktop Session Host Configuration, click
Start, point toAdministrative Tools, point toRemote Desktop Services, and then clickRemote Desktop Session Host Configuration. - In the
Edit settingsarea, underGeneral, double-click eitherDelete temporary folders on exitorUse temporary folders per session. - On the
Generaltab of thePropertiesdialog box, select or clear theDelete temporary folders on exitcheck box and theUse temporary folders per sessioncheck box based on what is appropriate for your environment, and then clickOK.
If you clear theUse temporary folders per sessioncheck box, a user’s temporary files for all sessions on the RD Session Host server are stored in a common Temp folder under the user’s profile folder on the RD Session Host server.
You can also configure temporary folders on the RD Session Host server by using the Do not delete temp folder upon exit and the Do not use temporary folders per session Group Policy settings. These Group Policy settings are located in Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Temporary folders and can be configured by using either the Local Group Policy Editor or the Group Policy Management Console (GPMC). Note that the Group Policy setting will take precedence over the setting configured in Remote Desktop Session Host Configuration.