I have used plex without any issues for over 4 years. In the last couple of months Plex media server has been crashing and is unresponsive until reboot every now and then. Within the past few weeks its happening every few days. Today I can not get any content to play locally form the media server on Chrome or IE. I also cant get it to play from work remotely. I have to login and restart the computer that Plex media server is on for me to be able to see it and long into it again. Before today, i could just restart the computer and then it would work the second time, but today if have tried at least 15 time from work and home. Happens from both win10 and win7 computers and both chrome and IE.
It does seem to work fine on my Samsung TV with the plex app as well as from the plex app on my android phone.
Plex Media Server v1.13.3.5223
Windows 10 Pro (Build 17134)
Is the Plex Media Server.exe process disappearing from task manager? Do you have crash reporting enabled on the server ? (settings / server / general / show advanced)
If you restart the server after the crash, it should attempt to upload the crash report. The logs zip obtained through settings / server / help would give the information needed to locate the crash report
Its run on an unused computer. I use rdc or logmein to connect to it. It runs Plex Media Server and BlueIris. I occasionally connect a monitor to upgrade Bios, etc. So as a service. Not a VM.
There is a known issue with the intel drivers crashing when there is no desktop - that would include starting the server through RDP or running as service
The only solutions avaialable now are
disable hardware acceleration (in server transcoder settings), or
do not start PMS as a service, scheduled task, or through RDP
I disabled hardware acceleration and then logged in remotely to my work computer to play some media and it works! Its so much faster too. I played media and resumed media both on the local network, the local computer with rdc, and remotely and cant get it to crash anymore. I never messed with that setting, so it must be a recent chipset update?
No evidence in the logs you provided of a crash.
Could you check Windows Application Event Log to see if there are any Plex Media Server.exe exceptions ?
The logs show a restart at 3am on 2nd July. There is no indication that it was a crash - but may be it was. So run EventVwr.exe and select Windows Logs and then Application and see what events were logged between 03:00 am and 03:02 am on 2nd July
What indication did you have that there were crashes ? and when?
Sorry. I need to clarify. The PMS does not crash but it will never load a video and have a popup on the screen that server is not powerful enough to stream. I have a 4.2GHz i7-7700K processor with 32gb of ram. The reboot is part of my standard weekly server reboot protocol. Ignore that reboot. I am also running a commercial ubiquiti network in my house. Every device is GIG and my internet speed is 200Mb down and 10Mb up
We are expecting these Intel h264_qsv encoder crashes to have been fixed by the ffmpeg update which has been released in Plex Media Server beta 1.17.0.1709-982421575
If not, please raise a new forum topic with server logs after a crash
