Humax hg100r modem-router (as is, from internet provider)
30 Mb/s Internet speed
Most files are 1080p
Plex Pass subscriber
That’s it. I click “play” and some minutes later (2, 3 or 5, I mean) it starts shuttering/reloading/spinning wheeling until losing connection to the the server.
Youtube, Netflix, Spotify…everything runs just fine on the same tv/cable combo.
Tried several setup combos (direct play, transconding, local quality, etc) and nothing worked. TV and modem are now linked thru an Ethernet cable, but…keeps shuttering! Keeps annoying me!
ChuckPa will get you straightened out, so I’ll just toss this on there for future reference.
Knowing all of your hardware config is a great start, but from your description I can’t tell what media you are having issues with.
Is this either local content or from a remote Plex server? I’m guessing not since you reference your modem, but better to cover all the bases than be left unasked!
If it is local/remote plex content, what formats and other info can you tell us about it? File format, codecs, origin of the file, etc.
If it is not local/remoteplex content, then is it content you control on a remote server or playing through a channel?
What channel is it?
No… I have a job and other responsibilities… I’m not a Plex employee.
Thank you for the logs.
The source of your connection difficulties is here:
ct 29, 2016 08:50:38.124 [3816] DEBUG - NetworkInterface: ignoring adapter 'Ethernet' (fe80::4551:90ce:824c:e86b%6,169.254.232.107) because it has no gateway
Oct 29, 2016 08:50:38.124 [3816] DEBUG - NetworkInterface: ignoring adapter 'Conexão Local* 2' (fe80::b191:cbf9:2f95:2efd%9,169.254.46.253) because it has no gateway
Oct 29, 2016 08:50:38.171 [3816] DEBUG - NetworkInterface: ignoring adapter 'Loopback Pseudo-Interface 1' (::1,127.0.0.1) because it has no gateway
PMS needs a stable gateway (which isn’t being found)
Turn off IPV6 in Plex (Settings - Server - Network)
Go to your Computer’s network settings and do the following:
a) Make sure IPV4 is enabled and the default. If you aren’t required to use IPV6, turn it off.
b) find out which network adapter you are really using. Make sure it has a valid IPV4 address and the default gateway is the IP address of your modem/router.
c) after all that is changed and confirmed, restart your computer. Let it come up and get settled in the new environment (IPV4-only).
Turn off IPV6 in Plex (Settings - Server - Network) WAS OFF
Go to your Computer’s network settings and do the following:
a) Make sure IPV4 is enabled and the default. If you aren’t required to use IPV6, turn it off.
b) find out which network adapter you are really using. Make sure it has a valid IPV4 address and the default gateway is the IP address of your modem/router.
c) after all that is changed and confirmed, restart your computer. Let it come up and get settled in the new environment (IPV4-only).
Now give it a whirl
Dunno if if I’m required to use IPV6 (will try to turn it of when I find out about IPV4 settings).
IPV4…I know it’s in Portuguese, but I guess you will get it…do I need to input (manually) the Gateway’s TCP/IP?
There has to be a way to turn it off. in Windows, it’s under Network Settings - (click the adapter) - Properties.
Same basic thing in Linux (Control Center - Network - pick the adapter - Profile)
@ChuckPa said:
There has to be a way to turn it off. in Windows, it’s under Network Settings - (click the adapter) - Properties.
Same basic thing in Linux (Control Center - Network - pick the adapter - Profile)
It looks like the modem/router is “controlling” the adapter settings, got it? (DHCP is active @ modem setup)
