Hi all,
Since a week or so, we have the issue that whilst streaming Plex on our TV, the sound mutes a minute or two into watching a movie/serie.
When checking Plex on the PC, we see the mute button turned on:
When we turn the sound on again, close the app on the TV and open the app again, sound comes back for less than a minute and then mutes again.
I’ve tried removing data in the folder, but no luck:
%LOCALAPPDATA%/PlexMediaPlayer
Any idea what this might be?
Thanks.
Which Plex app are you using? And what version number exactly?
Is there a gamepad connected to the PC?
Or other input devices like keyboards etc?
Plex Media Player V 3.104.2
Yes, the PC has a keyboard and a mouse connected to it (but always has… Hasn’t been an issue in the past).
Does the mouse have a wheel? And if so, is the wheel free-spinning or latched? If it’s free-spinning, it might be in a position where it can give impulses randomly.
Or if it’s the keyboard, make sure that the cursor down key(s) are not pressed inadvertently by anything.
Have checked, the keyboard/mouse are not giving any unwanted controls so I don’t think that’s the problem.
Could it be a system-wide hotkey for ‘mute’ getting triggered by something?
Are there ‘media’ keys on the keyboard?
There are but they are not being triggered, it’s the Plex Media Server itself that is getting muted, the PC itself doesn’t have its sound setting altered in any way.
The server cannot be muted. It doesn’t play anything. It’s just delivering data to the clients.
It is the player that is getting muted.
What I don’t understand: how is the PC connected to your TV?
And yet it’s the Plex Player on our Android Smart TV that mutes every time after half a second, if we then choose the Audio channel again in the video, it will work again for half a minute and then go silent again after about half a minute, etc…
By the way: it’s not all video’s, it’s some of them. And one day a certain video works; another day it’s muted again every 30 seconds or so and we have to keep choosing the Audio via settings again and again.
Is there nobody with a solution here?
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