Plex Kodi "Playback failed" error!

@MrTDI said:
Could this please fixed?
Its annoying that I cannot play any 1080p films with the plex pass server.

Unless you are willing to roll back your server version then PfK is totally busted.
After 1 minor fix and a handful of dev posts in almost a year then the chances of it being fixed this year are…well you can make your own assumption.

Thats really a mess!
I purchased for the pass and now I cannot watch my movies anymore.

Actually I dont know how to roll back to an older version of plex as im using plex on a nas4free Installation forums.nas4free.org/viewtopic.php?f=71&t=11184&sid=55785391c65e5c84f3ee872108bdb6e5&start=390

Can we please get an update on this? I’ve had to rollback my server, just the same as everyone else to get my client working again.

Mine just started working randomly. I am not sure if my friend changed his server version or if the kodi plex addon updated, but it is now working perfectly…

@nekoninja said:
Mine just started working randomly. I am not sure if my friend changed his server version or if the kodi plex addon updated, but it is now working perfectly…

Interesting. Maybe the required fix was server side. It certainly isn’t anything to do PlexForKodi updating because that never happens.

I just setup plex for kodi on a relatives Firestick, because the Android App hasnt been working since the latest update. I have no issues with the same setup on my local Firesticks. The only difference with this setup is that its remote. I was getting this error on some files I tried to play. I managed to fix it by changing my “Server upload speed” from 15Mbps to 20Mbps. Which is odd because the file that wouldnt play is only 6Mbps.

@HTPC-14 said:
I just setup plex for kodi on a relatives Firestick, because the Android App hasnt been working since the latest update. I have no issues with the same setup on my local Firesticks. The only difference with this setup is that its remote. I was getting this error on some files I tried to play. I managed to fix it by changing my “Server upload speed” from 15Mbps to 20Mbps. Which is odd because the file that wouldnt play is only 6Mbps.

Had another file fail even with the 20Mbps setting, that file was 7.2Mbps. I changed my server upload to 0 to disable the setting, now the file plays OK. Seems like Plex4Kodi isn’t obeying that setting correctly

Thanks @HitsVille, for pointing to this in the testing version thread, because this had totally fallen between the cracks. Apparently I failed to log an issue about, so as I have been going through the list of things to fix, this never came up.

In any case, I apologize to those who have been having issues and made to feel like this was being ignored. It was not intentional.

Unfortunately, I no longer have any logs related to this, so I need server logs that show this issue so I can see exactly what the problem is. If anyone wouldn’t mind sending me a DM with some logs, that would be greatly appreciated.

Thanks,

Rick

@ruuk said:
Thanks @HitsVille, for pointing to this in the testing version thread, because this had totally fallen between the cracks. Apparently I failed to log an issue about, so as I have been going through the list of things to fix, this never came up.

In any case, I apologize to those who have been having issues and made to feel like this was being ignored. It was not intentional.

Unfortunately, I no longer have any logs related to this, so I need server logs that show this issue so I can see exactly what the problem is. If anyone wouldn’t mind sending me a DM with some logs, that would be greatly appreciated.

Thanks,

Rick

No worries Rick stuff happens. On long shifts at the moment but can reinstall over the weekend and grabs some logs if no-one beats me to it. The strangest thing is I have a remote server and a local server both hosting identical files.
Everything plays from the remote cloud server as far as i have noticed, however the vast majority of files throw the error when connecting to the local server. So clearly nothing to do with the files themselves. Also the files that do throw the error on the local server play fine in PMPv2 and via my shield so obviously not file corruption.or the likes.Very odd!
Really appreciate the response. :slight_smile:

@bb12489 said:
Can we please get an update on this? I’ve had to rollback my server, just the same as everyone else to get my client working again.

I have submitted some logs to ruuk and noticed something in the server logs which I have also passed on to ruuk. It seems PfK doesn’t like Streaming Brain. I went into the server settings and removed the upload bandwidth limit and everything now plays fine. As soon as i put a limit in, playback fails again.
@ruuk This explains why I don’t have issues with the remote box. Higher speeds so I never needed to cap the uploads.

Hopefully when ruuk has chance to take a look we should get a fix. :slight_smile:

EDIT @HTPC-14 Sorry mate totally missed you already posted the same temporary solution. :slight_smile:

Thanks to @HitsVille’s logs I should have what I need to fix this.

@HitsVille said:

@bb12489 said:
Can we please get an update on this? I’ve had to rollback my server, just the same as everyone else to get my client working again.

I have submitted some logs to ruuk and noticed something in the server logs which I have also passed on to ruuk. It seems PfK doesn’t like Streaming Brain. I went into the server settings and removed the upload bandwidth limit and everything now plays fine. As soon as i put a limit in, playback fails again.
@ruuk This explains why I don’t have issues with the remote box. Higher speeds so I never needed to cap the uploads.

Hopefully when ruuk has chance to take a look we should get a fix. :slight_smile:

EDIT @HTPC-14 Sorry mate totally missed you already posted the same temporary solution. :slight_smile:

No problems, I really just stumbled onto the fix. Looks like @ruuk has found the issue now too :slight_smile:

@HTPC-14 said:

@HitsVille said:

@bb12489 said:
Can we please get an update on this? I’ve had to rollback my server, just the same as everyone else to get my client working again.

I have submitted some logs to ruuk and noticed something in the server logs which I have also passed on to ruuk. It seems PfK doesn’t like Streaming Brain. I went into the server settings and removed the upload bandwidth limit and everything now plays fine. As soon as i put a limit in, playback fails again.
@ruuk This explains why I don’t have issues with the remote box. Higher speeds so I never needed to cap the uploads.

Hopefully when ruuk has chance to take a look we should get a fix. :slight_smile:

EDIT @HTPC-14 Sorry mate totally missed you already posted the same temporary solution. :slight_smile:

No problems, I really just stumbled onto the fix. Looks like @ruuk has found the issue now too :slight_smile:

Yeah he Pm’d me earlier saying it should be an easy enough fix. :slight_smile:
Then i can put away the HTPC and Just use PfK on my Shield and not have to keep looking at the awful default Plex interface.

I believe I’ve fixed the issue. I was able to duplicate the behavior and discovered that the version comparison function was broken so that basically for some server versions it would decide the server didn’t have streaming brain so the app wouldn’t even check to see if it’s decision was OK with the server. I fixed that and the issue went away for me. I’ve attached a version with the fix. If anyone with the issue could test this version to verify it fixes the issue for them, that would be great.

Thanks,

Rick

@ruuk said:
I believe I’ve fixed the issue. I was able to duplicate the behavior and discovered that the version comparison function was broken so that basically for some server versions it would decide the server didn’t have streaming brain so the app wouldn’t even check to see if it’s decision was OK with the server. I fixed that and the issue went away for me. I’ve attached a version with the fix. If anyone with the issue could test this version to verify it fixes the issue for them, that would be great.

Thanks,

Rick

Could you add this version to test repository? I can see v0.1.4a2 only in test repo.

@ruuk said:
I believe I’ve fixed the issue. I was able to duplicate the behavior and discovered that the version comparison function was broken so that basically for some server versions it would decide the server didn’t have streaming brain so the app wouldn’t even check to see if it’s decision was OK with the server. I fixed that and the issue went away for me. I’ve attached a version with the fix. If anyone with the issue could test this version to verify it fixes the issue for them, that would be great.

Thanks,

Rick

I’ve just given this a test and it appears to be working well for me on a fresh install of openelec (kodi 17.3). :+1:

hey @ruuk, when will this land in the official kodi repos?
The Kodi Addon Browser still shows v0.1.3.

@Jansen87 said:
hey @ruuk, when will this land in the official kodi repos?
The Kodi Addon Browser still shows v0.1.3.

Agreed. I switched to MrMC running Plex for Kodi, but they only support releases pushed to the Kodi repo, so I had to switch back.

0.1.4 is on the official repo pending mirror updates (give it a least 24 hours to show up).

@ruuk

Nice to see that the app is supported again. Hopefully now at regular intervals. I have many users looking over an Android box and your app because the Android app is not usable at all.
Thanks for the update, runs without problems at all.