Server Version#: 1.25.9.5721
Player Version#: 4.79.4
Hi
Faithful Plex Pass user here.
I’ve been running Plex for years with no major issue. The server runs on my NVIDIA Shield & files are on my NAS (QNAP 453D) on the same network. Everything has been mainly working nicely ever since.
For some reason libraries, all went offline 2 days ago. I still have full internet connectivity & can access live TV or free plex movies. My NAS is running just fine. The NAS is mounted & accessible from the Shield.
After hours of troubleshooting, I gave up. I uninstalled it all on the Shield (cache/files/app) and rebuilt it all from scratch. just like windows, it’s supposed to be a good thing to do once every few years, right?
Unfortunately, things didn’t go as planned. I was able to rebuild my server on the shield. All libraries are mapping the various files on my NAS correctly… however, not a single file is matched anymore. I have to say, as a long-time user of Plex, I’ve enjoyed thetvdb naming convention… but none of my carefully named files are matching anymore.
Worst, when I try to manually match an item, it yields no result within a split second. As if it didn’t even try! I’m talking not even grossly mismatching results. I’m saying no result at all.
I know it sounds like a network issue, but I couldn’t find the start of an evidence.
Any idea?
===
See themoviedb.log:
2022-04-19 13:53:34,534 (26be6174f8) : INFO (core:349) - Starting framework core - Version: 2.6.3, Build: 965587f (Tue Apr 05 10:24:21 UTC 2022)
2022-04-19 13:53:34,535 (26be6174f8) : DEBUG (core:361) - Using the elevated policy
2022-04-19 13:53:34,535 (26be6174f8) : DEBUG (core:450) - Starting runtime component.
2022-04-19 13:53:34,541 (26be6174f8) : DEBUG (core:450) - Starting caching component.
2022-04-19 13:53:34,541 (26be6174f8) : DEBUG (core:450) - Starting data component.
2022-04-19 13:53:34,542 (26be6174f8) : DEBUG (core:450) - Starting networking component.
2022-04-19 13:53:34,543 (26be6174f8) : DEBUG (networking:265) - No cookie jar found
2022-04-19 13:53:34,544 (26be6174f8) : DEBUG (networking:428) - Setting the default network timeout to 20.0
2022-04-19 13:53:34,546 (26be6174f8) : DEBUG (core:450) - Starting localization component.
2022-04-19 13:53:34,547 (26be6174f8) : INFO (localization:409) - Setting the default locale to en-us
2022-04-19 13:53:34,547 (26be6174f8) : DEBUG (core:450) - Starting messaging component.
2022-04-19 13:53:34,548 (26be6174f8) : DEBUG (core:450) - Starting debugging component.
2022-04-19 13:53:34,549 (26be6174f8) : DEBUG (core:450) - Starting services component.
2022-04-19 13:53:34,549 (26be6174f8) : DEBUG (core:450) - Starting myplex component.
2022-04-19 13:53:34,550 (295b1e0d00) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/system/messaging/clear_events/com.plexapp.agents.themoviedb’
2022-04-19 13:53:34,550 (26be6174f8) : DEBUG (core:450) - Starting notifications component.
2022-04-19 13:53:34,918 (26be6174f8) : DEBUG (accessor:68) - Creating a new model access point for provider com.plexapp.agents.themoviedb in namespace ‘metadata’
2022-04-19 13:53:34,934 (26be6174f8) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes’
2022-04-19 13:53:34,948 (26be6174f8) : ERROR (networking:196) - Error opening URL ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes’
2022-04-19 13:53:34,951 (26be6174f8) : CRITICAL (runtime:1299) - Exception getting hosted resource hashes (most recent call last):
File “/data/data/com.plexapp.mediaserver.smb/Resources/Plug-ins-965587f64/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py”, line 1293, in get_resource_hashes
json = self._core.networking.http_request(“http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes”, timeout=10).content
File “/data/data/com.plexapp.mediaserver.smb/Resources/Plug-ins-965587f64/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 242, in content
return self.str()
File “/data/data/com.plexapp.mediaserver.smb/Resources/Plug-ins-965587f64/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 220, in str
self.load()
File “/data/data/com.plexapp.mediaserver.smb/Resources/Plug-ins-965587f64/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 158, in load
f = self._opener.open(req, timeout=self._timeout)
File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Python/python27.zip/urllib2.py”, line 435, in open
response = meth(req, response)
File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Python/python27.zip/urllib2.py”, line 548, in http_response
‘http’, request, response, code, msg, hdrs)
File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Python/python27.zip/urllib2.py”, line 473, in error
return self._call_chain(*args)
File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Python/python27.zip/urllib2.py”, line 407, in _call_chain
result = func(*args)
File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Python/python27.zip/urllib2.py”, line 556, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 404: Not Found
2022-04-19 13:53:34,972 (295b320d00) : DEBUG (services:265) - Plug-in is not daemonized - loading services from system
2022-04-19 13:53:34,973 (26be6174f8) : DEBUG (runtime:1117) - Created a thread named ‘load_all_services’
2022-04-19 13:53:34,975 (26be6174f8) : DEBUG (runtime:1117) - Created a thread named ‘get_server_info’
2022-04-19 13:53:34,978 (295b320d00) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_’
2022-04-19 13:53:34,978 (295d51ad00) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400’
2022-04-19 13:53:34,980 (26be6174f8) : DEBUG (core:150) - Finished starting framework core
2022-04-19 13:53:34,982 (26be6174f8) : DEBUG (core:560) - Loading plug-in code
2022-04-19 13:53:35,099 (295d51ad00) : DEBUG (core:538) - Machine identifier is XXX
2022-04-19 13:53:35,103 (295d51ad00) : DEBUG (core:539) - Server version is 1.25.9.5721-965587f64
2022-04-19 13:53:35,103 (295b320d00) : DEBUG (services:362) - Loaded services
2022-04-19 13:53:35,219 (295c41dd00) : DEBUG (services:438) - No shared code to load
2022-04-19 13:53:35,911 (26be6174f8) : DEBUG (core:566) - Finished loading plug-in code
2022-04-19 13:53:35,912 (26be6174f8) : DEBUG (messaging:69) - Exposing function GetImdbId for remote access
2022-04-19 13:53:35,912 (26be6174f8) : DEBUG (messaging:69) - Exposing function GetTvdbId for remote access
2022-04-19 13:53:35,913 (26be6174f8) : DEBUG (messaging:69) - Exposing function GetTvRageId for remote access
2022-04-19 13:53:35,913 (26be6174f8) : DEBUG (messaging:69) - Exposing function GetTMDbSearchResults for remote access
2022-04-19 13:53:35,913 (26be6174f8) : DEBUG (messaging:69) - Exposing function GetTMDbMetadata for remote access
2022-04-19 13:53:35,914 (26be6174f8) : DEBUG (agentkit:1132) - Creating new agent class called TMDbAgent
2022-04-19 13:53:35,916 (26be6174f8) : DEBUG (agentkit:937) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: [‘com.plexapp.agents.localmedia’], ‘fallback_agent’: None, ‘contributes_to’: None, ‘languages’: [‘en’, ‘cs’, ‘da’, ‘de’, ‘el’, ‘es’, ‘fi’, ‘fr’, ‘he’, ‘hr’, ‘hu’, ‘it’, ‘lv’, ‘lt’, ‘nl’, ‘no’, ‘pl’, ‘pt’, ‘ru’, ‘sk’, ‘sv’, ‘th’, ‘tr’, ‘vi’, ‘zh’, ‘ko’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: True, ‘prefs’: True, ‘name’: ‘The Movie Database’}]
2022-04-19 13:53:35,918 (26be6174f8) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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_’
2022-04-19 13:53:54,708 (26be6174f8) : DEBUG (agentkit:1132) - Creating new agent class called TMDbAgent
2022-04-19 13:53:54,715 (26be6174f8) : DEBUG (agentkit:937) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: [‘com.plexapp.agents.localmedia’], ‘fallback_agent’: None, ‘contributes_to’: None, ‘languages’: [‘en’, ‘cs’, ‘da’, ‘de’, ‘el’, ‘es’, ‘fi’, ‘fr’, ‘he’, ‘hr’, ‘hu’, ‘it’, ‘lv’, ‘lt’, ‘nl’, ‘no’, ‘pl’, ‘pt’, ‘ru’, ‘sk’, ‘sv’, ‘th’, ‘tr’, ‘vi’, ‘zh’, ‘ko’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: True, ‘prefs’: True, ‘name’: ‘The Movie Database’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: [‘com.plexapp.agents.localmedia’, ‘com.plexapp.agents.thetvdb’], ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’], ‘languages’: [‘en’, ‘cs’, ‘da’, ‘de’, ‘el’, ‘es’, ‘fi’, ‘fr’, ‘he’, ‘hr’, ‘hu’, ‘it’, ‘lv’, ‘lt’, ‘nl’, ‘no’, ‘pl’, ‘pt’, ‘ru’, ‘sk’, ‘sv’, ‘th’, ‘tr’, ‘vi’, ‘zh’, ‘ko’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: True, ‘prefs’: True, ‘name’: ‘The Movie Database’}]
2022-04-19 13:53:54,725 (26be6174f8) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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’
2022-04-19 13:53:54,751 (26be6174f8) : INFO (core:611) - Started plug-in
2022-04-19 13:53:54,752 (26be6174f8) : DEBUG (socketinterface:160) - Starting socket server
2022-04-19 13:53:54,753 (26be6174f8) : DEBUG (runtime:1117) - Created a thread named ‘start’
2022-04-19 13:53:54,754 (26be6174f8) : INFO (socketinterface:184) - Socket server started on port 33005
2022-04-19 13:53:54,755 (26be6174f8) : INFO (pipeinterface:25) - Entering run loop
2022-04-19 13:53:54,755 (26be6174f8) : DEBUG (runtime:717) - Handling request GET /:/prefixes
2022-04-19 13:53:54,759 (26be6174f8) : DEBUG (runtime:814) - Found route matching /:/prefixes
2022-04-19 13:53:54,760 (26be6174f8) : DEBUG (runtime:924) - Response: [200] MediaContainer, 154 bytes
2022-04-19 18:49:49,390 (295c51dd00) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.themoviedb/prefs
2022-04-19 18:49:49,431 (295c51dd00) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.themoviedb/prefs
2022-04-19 18:49:49,436 (295c51dd00) : DEBUG (preferences:258) - Loaded preferences from DefaultPrefs.json
2022-04-19 18:49:49,438 (295c51dd00) : INFO (preferences:161) - No user preferences file exists
2022-04-19 18:49:49,446 (295c51dd00) : DEBUG (preferences:198) - Saved the user preferences
2022-04-19 18:49:49,452 (295c51dd00) : DEBUG (runtime:88) - Sending packed state data (110 bytes)
2022-04-19 18:49:49,452 (295c51dd00) : DEBUG (runtime:924) - Response: [200] MediaContainer, 1166 bytes
2022-04-19 18:49:58,389 (295c51dd00) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.themoviedb/prefs/set?country=17
2022-04-19 18:49:58,392 (295c51dd00) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.themoviedb/prefs/set
2022-04-19 18:49:58,394 (295c51dd00) : DEBUG (preferences:198) - Saved the user preferences
2022-04-19 18:49:58,395 (295c51dd00) : CRITICAL (sandbox:298) - Function named ‘ValidatePrefs’ couldn’t be found in the current environment
2022-04-19 18:49:58,396 (295c51dd00) : DEBUG (runtime:88) - Sending packed state data (110 bytes)
2022-04-19 18:49:58,397 (295c51dd00) : DEBUG (runtime:924) - Response: [200] str, 0 bytes
2022-04-19 19:02:40,752 (295c51dd00) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.themoviedb/prefs
2022-04-19 19:02:40,756 (295c51dd00) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.themoviedb/prefs
2022-04-19 19:02:40,768 (295c51dd00) : DEBUG (runtime:88) - Sending packed state data (110 bytes)
2022-04-19 19:02:40,769 (295c51dd00) : DEBUG (runtime:924) - Response: [200] MediaContainer, 1166 bytes
2022-04-19 19:13:35,353 (295c51dd00) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.themoviedb/prefs
2022-04-19 19:13:35,358 (295c51dd00) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.themoviedb/prefs
2022-04-19 19:13:35,364 (295c51dd00) : DEBUG (runtime:88) - Sending packed state data (110 bytes)
2022-04-19 19:13:35,364 (295c51dd00) : DEBUG (runtime:924) - Response: [200] MediaContainer, 1166 bytes
2022-04-19 19:18:33,532 (295c51dd00) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.themoviedb/prefs
2022-04-19 19:18:33,534 (295c51dd00) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.themoviedb/prefs
2022-04-19 19:18:33,550 (295c51dd00) : DEBUG (runtime:88) - Sending packed state data (110 bytes)
2022-04-19 19:18:33,551 (295c51dd00) : DEBUG (runtime:924) - Response: [200] MediaContainer, 1166 bytes
