Plex Library Scan Issues - Films Keep Disappearing

Plex Media Server Metadata & Adding Files
1

Server Version#: 1.40.5.8897
Player Version#: 4.136.0

I’m encountering an ongoing issue with Plex where at times when I scan my library, most of my films disappear. I then have to repeatedly rescan until they eventually reappear in the library. This mostly occurs when I add or delete a film on my drive before scanning my library to push the change. My film collection is about 14TB in size. I’m using a 2022 Mac Studio and recently upgraded to a Yottamaster Y-Focus 4 Bay External Hard Drive Enclosure, currently using one bay with a Seagate ST16000NM000J Exos SATA 16TB Internal Hard Drive. I’ve installed Amphetamine to keep my drive awake and enabled Drive Alive. I also have ‘Automatically empty the trash’ disabled in my Plex settings.

I didn’t experience this problem before the upgrade when I was using two WD My Passport drives with my 2022 Mac Studio.

I’m not sure if the new setup is causing the problem, but I thought it might be relevant to mention. Additionally, I pay for a Public IP through my internet provider to ensure Plex remote access works smoothly. Could this be related, or is there something else I should check?

2

Disable automatically emptying trash on library scan

3

Hi, thank you for your reply. I’ve currently got this set as disabled, but I’m still experiencing issues with the films having the red bin icon.

4

That would be because for some reason plex is unable to access the media for some reason

5

Provide some server logs, it should hopefully have some indication of what’s going on.

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.