Hello. I’ve noticed the plex movie posters I’ve manually selected in edit > poster are reverting back overnight. After finding threads with the same issue, I decided to follow recommendations and use local posters instead, following the local media guide:
I placed the poster png or jpg file in the same folder as the movie file
The poster file is labeled “poster.jpg” or “poster.png”
I have “Use local assets” for the movie library checked
The scanner and agent for the movie library is “Plex Movie”
But after manually refreshing the movie metadata, the local poster is not applied. I’ve placed a poster file for 5 different movies, just as shown in the support article, and none of them appear after refreshing the metadata. I also manually dragged the poster file to the edit > poster window and selected the poster > save, but it still reverts back overnight. Any suggestions?
Thanks for the quick response. I’ll grab the server logs tomorrow. I also just set a couple of the poster file names to match the movie file and I’ll check those in the morning.
I meant to include this in the original post: I turned off Refresh Local Metadata a couple nights ago before setting the posters, but unfortunately the posters still reverted back 2 nights in a row with the task off. I turned the task back on since I’d like movie ratings & other metadata to automatically refresh.
It should work. I do it all the time. Delete the old poster.jpg, add a new poster.jpg, refresh your media and the new poster shows up.
But this is provided your current poster is not locked and I believe once you choose a poster with the Web UI, the poster gets locked. I think. @BigWheel?
This is correct. If a poster was ever manually selected via the editor within plex ux its then considered locked. Adding local assets at this point will do nothing as the one selected previously is considered what you wanted.
Plex dance will sort it out as that will unlock its fields or you can manually edit the movie again and select the poster you added as a local asset.
Ah sorry. Your original post sounded like you were picking one of the provide posters from the edit screen then trying to replace it with a local poster.
Do your movie files have multiple brackets or braces? There is another report about files like that resetting themselves during the automatic overnight rescan.
the replies above are correct. Just for information I know there is no visual indicator in UI it is locked yet (i want one as well) but if you look at the view the xml info. “thumb” references the movie poster.
The posters did revert overnight after I manually selected the poster in the plex web ui. Logs are attached. For MovieFan’s question, the movie files I’ve been testing this with do not have brackets or braces.
So is there any way to change a poster in the web UI while “thumb” is locked without doing the plex dance ? In the past, if I wanted a different poster after adding a new movie, I’d select the poster in the web UI or the plex dash app and that selected poster would never change unless I selected a different one later on. And it seems some of these recently added movies are immediately getting their posters locked before I select one.
If you manually change it in the UI the new poster selected should be locked immediately. That it is not for you is the issue we are trying to figure out. Unfortunately i don’t see anything obvious to me so will need to make a report for one fo the server devs to take a look.
It is possible to get the xml info for the movie that you tried to change the poster for. Copy it to a text file. it will help for finding the references in the logs
What kind of storage is drive S: ?
If it’s not internally in the Plex server machine, ensure that you don’t enable “Empty trash automatically after every scan” in the server settings.
The xml clearly says <Field locked="1" name="thumb"/> so its locked.
Have you attempted plex dance (all steps) ? That is the easy way to clear the lock. There are more advanced ways to do this but lets confirm this works before attempting anything else.
I plex danced two movie folders & I’ve attached a screenshot of both file paths, along with the server logs.
A Bridge Too Far (1977) has a local poster in the same folder and this is what happened when I added it back & ran a library scan: it appeared with a random poster > I watched it change to my local poster without manually refreshing metaata > after manually refreshing metadata, it reverted back to the same poster that was there before I plex danced it. The xml shows field locked=“1” name="thumb”
‘Sentimental Value’ film has no local poster. I plex danced it and the xml also shows field locked=“1” name="thumb”
One more settings question. In your Server Settings > Library is Run a partial scan when changes are detected checked or not? Can you also check on the drive’s health from your NAS?
