@d2freak said:
I just wanted to add that subtitles still disappear when using auto quality on the web player (chrome) even on the latest pms.Will the new transcoder upgrade solve this?
@skyvandreren said:
Same here. Espesially after pausing and continuing
A number of such issues have already been fixed
Would need similar investigation with diagnostics / logs to see why this is happening
What would be needed
- what plex client app is used / device
- if it is Plex Web - to try the hosted app on
https://app/plex.tv/desktopand also the bundled app on the server throughhttp://127.0.0.1:32400/web - and to try with different browsers
- info on what actions / steps that would give rise to the issue
- info on types of subtitles eg ASS, SRT etc
- provide server logs and indicate exactly when the subs get lost
- See these articles for server logging and logs
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
It may be necessary to provide a sample file to use for reproducing the problem
