Plex low quality on friends device

Hello people,

I have some problems with my new Plex-server. I have the server installed on a notebook, which is connected via wire with my internet. On my PC, which is connected also via wire, I can only watch with ultra low quality when I use the web-client. With the dedicated Windows-Client, I can watch on highest quality.
The problem now is: I shared my media-center with a friend, which can also only watch on super low quality when she uses the web-client AND also on the dedicated Mac-Client. Her internet-connection is really fast and she shouldnt have any problems but she is just not able to set higher quality than ~360p. In the apps, the quality-setting is set to the maximum.

Has anyone an idea?

there are 2 places to adjust streaming quality

  • in the server settings @ https://app.plex.tv/desktop > settings > remote access > make sure your upload speed is set correctly, and make sure limit remote stream is set to original (plex will automatically transcode down to meet your upload speed and number of clients)

  • in each client settings, there is a quality preference that needs adjusted, I usually put them all on original quality but you can set them lower (for example a phone with a limited data plan) for less data usage.

  • technically part of clients above, but @ https://app.plex.tv/desktop#!/settings/web/quality is where you can adjust the quality when streaming to a web browser

1 Like

To add, if you did not setup remote access properly, then any streams outside of your home network will be limited to a maximum of 1 Mbps. See https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/ for details.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.