Plex Media matching not finding results

General Discussions
1

Up until the recent “improvements” with matching i rarely ever had media not match.

Recently i have come across a few movies that have not matched and when i go to find the match the correct movie does not show up. Before if i encounter that issue i would just change agent to TMDB or change name, year etc… but with some movies no matter what i do i dont get a match even though i can find the IMDB link, TMDB link etc… I have updated the server every time except this time when i seen the issue and it have no affect.

In all cases so far after a few days the manual matching does seem to work as in it finds the entry in IMDB/TMDB but is there a way to manually add the match using IMDB/TMDb id or something. I dont want to have to wait days to get a movie to match when the IMDB/TMDb entry has been there for months.

currently running server version Version 1.27.2.5929 in docker container in Ubuntu 18.04

2

If your Library has been upgraded to the new native agents, you can use hints like:

/Movies
   /Batman Begins (2005) {imdb-tt0372784}
      Batman Begins (2005) {imdb-tt0372784}.mp4

ShowName (2020) {tmdb-123456}

Ref: https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/
Ref: https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

1 Like
3

Also please provide some examples of things not matching, if there are issues on our side we’d like to be able to track them down.

4

Yes this library is on the new matching system.

Does Batman Begins (2005) {imdb-tt0372784} also work when searching manually?

I currently dont have IMDB IDs added to names so that would be something that i would have to figure out how to do as i dont think automation tool does it but as I only seen this issue about 3 or 4 times since the matching system update its probably not something i really need if i can get the match to work manually.

The few times i seen this issue was for different reasons. The latest one was a sequel movie and when i manually search even with the correct name it would not return the result of the sequel but the original movie. When i tried to match that show manually today it returned the sequel as an option to match without having to make any changes to name, year etc… When i tired to match previously and was getting the wrong results i tried literally every combination of the name year etc… but never got back the correct result.

If i remember correctly one of the other times i seen this issue the movie did not have an IMDB entry but had an TMDB entry but that was not found when searching. It was found after a few days though with a manual search.

One of the other times i seen this issue the tv show had a partial name match to another show. When i did a manual search it would return the result of the other show and not the show i was looking for. Even when i included the year in the manual search it still would not come back the correct entries and would keep showing the old show that have a partial name match. I edited the name of the folder the show had to include year and the matching then started to work correctly for that tv show but it should of worked when i entered the year when doing manual search. In that case the show was The Kardashians where the matching results that were coming back were for keeping up with the Kardashians

I have one library that i kept on old matching system with TMDB agent as the new matching system did not match very well when i first tested. That library is a sport library so very few have IMDB entries. I never had issues with it matching against TMDB once they existed.

5

see above

6

If you need to rename many files:

Many people use Filebot. It is quite powerful and can rename an entire library in minutes.

Tiny Media Manager is also very useful, and free.

TMM Renamer Patterns:

  • Show Name: ${showTitle} (${showYear}) {tvdb-${showTvdb}}
  • Season: Season ${seasonNr2}
  • Episode Name: ${showTitle} (${showYear}) s${seasonNr2}e${episodeNr2} ${episode.title}
  • Movie Name: ${title} (${year}) {imdb-${imdb}}

I have the paid version of TMM. If TVDB or IMDB IDs require the paid version, you should be able to choose TMDB IDs in the free version.

PowerRenamer in Microsoft Power Tools is helpful for simple renaming with pattern matches or regular expressions. It makes quick work of tasks such as adding a year to file names, removing undesirable text from multiple files, etc.

7

You can manually do movie matched without having to rename your entire library by pasting the movie ID into the Fix Match search window. Depending on which ID you use, you prefix the ID number with “ID_SOURCE-”. So for example, the text you would paste into the Fix Match search window for Batman Begins (2005) {imdb-tt0372784} would be:imdb-tt0372784 and Plex should show the movie Batman Begins (2005).

According to the Fix Match support article, you can also use the TVDB and TMDB ID numbers too, but it seems to suggest that this can only be done for TV Shows. I don’t see any reason you cannot use them for a movie search too, so Batman Begins (2005) would be tmdb-272. (wow. such a low ID number.)

Out of curiosity, do you have an example movie that Plex failed to match to immediately? I add some fairly recent stuff, and I haven’t had anything refuse to match for quite some time now.

8

'the Kardashians` was one but as i mentioned the matching issue resolved itself after a few days so I doubt you will be able to dupe the issue.

At first when i encountered the issue i assumed it was a syncing issue with the matching DB and DBs like IMDB but in the last case with the move and the case with the Kardashians those both had IMDB and TMDB entries for months before i tried to match them.

9

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