Plex Media Player freezes video while audio continues

Most videos I watch on my HTPC through Plex Media Player randomly freeze for a few seconds while the Audio carries on… The video will then skip ahead and sync up with the uninterrupted audio.
This happens on most movies and longer TV shows. I can hear a click and hum from the Windows NAS in the corner that stores the files. The hard drives test out as healthy.

Please help, I have included the log. this happened while watching Rampage right at 15:40. I stopped playback and shut down the server immediately after it synced back up.

The only thing in the logs that jump out at me are this warning, but I don’t know what it means.

Jul 14, 2018 15:40:03.571 [7072] DEBUG - Thread: Running async task started by thread 3136.
Jul 14, 2018 15:40:05.800 [4268] DEBUG - Auth: authenticated user 1 as chuccck
Jul 14, 2018 15:40:05.800 [9280] DEBUG - Thread: Running async task started by thread 4268.
Jul 14, 2018 15:40:05.800 [9280] DEBUG - Request: [127.0.0.1:51236 (Loopback)] GET /:/timeline?ratingKey=40586&key=%2Flibrary%2Fmetadata%2F40586&playQueueItemID=305081&state=playing&hasMDE=1&time=3149000&duration=6436000 (8 live) GZIP Signed-in Token (chuccck)
Jul 14, 2018 15:40:05.802 [9280] DEBUG - Client [hwvo8ek7c7izo7oqvbt65hfr] reporting timeline state playing, progress of 3149000/6436000ms for guid=, ratingKey=40586 url=, key=/library/metadata/40586, containerKey=, metadataId=40586
Jul 14, 2018 15:40:06.815 [9280] WARN - Waited one whole second for a busy database.
Jul 14, 2018 15:40:09.036 [9280] WARN - Waited one whole second for a busy database.
Jul 14, 2018 15:40:09.801 [9280] DEBUG - Play progress on 40586 'Rampage' - got played 3149000 ms by account 1!
Jul 14, 2018 15:40:09.801 [9280] DEBUG - [Now] User is chuccck (ID: 1)
Jul 14, 2018 15:40:09.801 [9280] DEBUG - [Now] Device is Konvergo (HTPC-PC).
Jul 14, 2018 15:40:09.803 [9280] DEBUG - [Now] Profile is Konvergo
Jul 14, 2018 15:40:09.803 [9280] DEBUG - [Now] Updated play state for /library/metadata/40586.
Jul 14, 2018 15:40:09.804 [9280] DEBUG - Statistics: (7vzh13wncfyn567ayj9wj3jtt9) Reporting active playback in state 0 of type 1 (scrobble: 0) for account 1
Jul 14, 2018 15:40:09.807 [4268] DEBUG - Completed: [127.0.0.1:51236] 200 GET /:/timeline?ratingKey=40586&key=%2Flibrary%2Fmetadata%2F40586&playQueueItemID=305081&state=playing&hasMDE=1&time=3149000&duration=6436000 (8 live) GZIP 4006ms 467 bytes (pipelined: 376)
Jul 14, 2018 15:40:11.047 [4268] DEBUG - Auth: authenticated user 1 as chuccck

PlexMediaPlayer.log (792.5 KB)
Plex Media Server.log (3.7 MB)

Thanks, I will try this and see how it works.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.