Plex Media Server freezes during playback

Server Version#: 1.23.4.4712
Player Version#: 4.63.0

I have Plex installed on my Ubuntu Server and videos freeze while playing them back in Chrome or Firefox. Sometimes they freeze for a second or two, other times I will have to refresh the browser after an extended time and resume playback.

The ubuntu machine is an i9 with 32GB of memory and GTX-1060, so I don’t believe hardware performance is causing the issue.

This happens with local files, and files streamed from a remote server. When streaming videos from my server to my Roku or Ipad there are almost never any issues. The issue has been happening for a few months now, and I have done multiple server updates during that time.

It also started having issues with higher definition content as well. At times it will not start playing a movie at the original quality and I will have to select a lower bit rate to get it playing. This never happened in the past, previously I could watch movies of any size or quality without issue.

I’ve attached logs. Plex Media Server Logs_2021-08-14_18-02-56.zip (5.7 MB)

1 Like

I updated to the latest version of PMS (1.24.0.4930) and am still seeing the same issue with videos freezing randomly. I also realized that the logs I uploaded last night had debugging enabled so I am attaching a fresh set with debug disabled.Plex Media Server Logs_2021-08-15_18-14-26.zip (3.1 MB)

Got the same issues here, with mine ! And still don’t know why … I thought it was related to the antivirus, but seems not…
But for sure : it is really annoying !!!

Nobody has any ideas… somewhere to start troubleshooting? This is a reoccurring issue that has been going on for months…

I there a Discord, or any other channel for help? This is underwhelming…

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