Server Version#: 1.14.1.5488 (latest)
Player Version#:unsure.
I am constantly getting the error ‘Plex media server has stopped working’. This occurs several times a day, and I have to delete all the warnings each time I open my PC. The server itself seems to be working just fine so it’s more of an annoyance that anything.
I have scanned my PC for each of the ‘rouge’ .dll files and do not have any of them present.
I have deleted Plex, and reinstalled from scratch also.
I have read he other posts about the same issue, but each solution has not worked for me, plus these were all over a year old so I am running the latest release which presumably has the ‘fix’?
Any suggestions would be grateful. Pete
I’m getting a similar error. No errors previously but it started recently.
Sounds like another memory error like, after reading a lot, happened in 2017.
@jdheil… did you manage to fix this? I am still getting this annoying error every day. I travel a lot and when I get home there must be dozens of open windows with the same error message that I have to close.
I really hope this can be fixed. Again, it was fine for years until recently, but I cannot nail down an event that may have triggered it. Delete and re-load Plex has not worked… Aggggg!
Same issue here. Windows 7 machine running PMS Version 1.15.2.793, but this started happening a few versions ago (I only just went to 1.15.x from 1.14.x, so it was happening then). I anyone from plex wants my logs, let me know and I’ll send them to you. I did notice hundreds of these lines in “Plex Media Scanner Analysis.log”
Apr 08, 2019 20:02:01.591 [13796] DEBUG - [FFMPEG] - Skipping B slice due to open GOP
Apr 08, 2019 20:02:01.598 [13796] DEBUG - [FFMPEG] - Skipping P slice due to !sync
I’ve been trying to investigate this further, but I haven’t solved it yet. I tried running Plex Media Scanner in command line mode.
I first tried this:
"Plex Media Scanner.exe" --scan --refresh --verbose
I would occasionally get stuck on a file. I checked the files themselves and didn’t find anything, but sometimes renaming them would let it pass those files. But eventually, it always got stuck.
So I tried going through each and every library by first using --list to find the numbers of them. Then I did:
"Plex Media Scanner.exe" --scan --refresh --verbose --section 2
For each library. And it got through all of them successfully! Then I tried just doing --scan and it got through all of that just fine. Then just --refresh and again it got stuck, though I’m not sure where.
I’m wondering if there’s a deleted library in the database it’s getting stuck on, or something like that. It’s really weird that it can go through ALL of the libraries one at a time just fine, but when doing them all at once (without the --section flag), it gets stuck.
I’ve gone through all of the “plex media scanner.log” files, but I don’t see anything obvious.
Any suggestions on where to go next? This is really frustrating.
OK, no joy yet. So let me try this as a “solution”… how do I stop Plex from even running the media scanner on its own? I want to keep the Plex server running, but I don’t want it to run “Plex Media Scanner”. Thoughts?
Same issue over here as well. I never had any issues until about two weeks ago when I updated my Plex. I tried to remove it and install an older version again, but this didn’t solve the problem.
I updated my PMS a few times now, hoping this issue would be fixed in an update, but no luck until this far.
Is there anyone from staff who can help us with this?
I am getting the same thing. Nightly crashes, usually a couple per night. Win error logs go back to April when this started occurring repeatedly.
Beginning with:
Faulting application name: Plex Media Scanner.exe, version: 1.15.3.876
Current version:
Faulting application name: Plex Media Scanner.exe, version: 1.15.6.1079
Usually 2-4am.
There seems to be a lot of FFMPG references in the logs, but I am not sure what I am looking for.
Would welcome some suggestions to narrow down a file fault or something.
Well, I disabled verbose. When I got the 2 new errors this morning, I pulled event viewer, got the timestamps, and pulled the nearest scanner logs (Plex Media Scanner Deep Analysis 1-5). The Regular PMS Analysis logs seem to indicate issues with some of my audiobooks.
They were from iTunes, I think… My Blood of Kerensky series, and HPLovecraft show as download available, but the Thrawn trilogy is not, so I am not sure on those books.
They are all m4b.
FTR Win7.
I have removed them from the directory, so I will see what happens tomorrow morning.
My errors (9 to be precise) showed up at 22:04:53 to 22:04:58 on my event viewer, however the deep analysis log was last updated 8:00 this morning.
I have so much logs, I don’t know where to look. Some of them log stuff at 22:04:30, but nothing around 53 to 58 seconds
Having the same issue. Looking into the logs and deep logs don’t show anything “bad” at the time of the crash. I have no idea what I’m looking for in the logs. How do I find the problem. My old server never had this issue, my new one does. Same OS, same hardware, just rebuilt it.
Also on a side note I found that the “send crash reports” option doesn’t actually work because in the logs it shows that where they are posting the reports returns a 400 error.
I am having the same issue, the Plex Scanner is crashing everyday. I am running Windows 7, I believe it actually started about 2 updates ago. I have been using plex for several years and have never had this issue.
