[Crash] Plex Media Scanner Has Stopped Working (Still) 1.18.1.1973

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.1.1973
Player Version#: ?

Hi thought id post this in a new thread as it seams that the others aren’t being looked at anymore.

It seams like this has been an issue in the past. iI haven’t had any issues with the media scanner until i added new music just recently and now it crashes during every media scan and only when scanning Music Library.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Plex Media Scanner.exe
Application Version: 1.18.1.1973
Application Timestamp: 5da83455
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.14393.2630
Fault Module Timestamp: 5bbec6e6
Exception Code: 40000015
Exception Offset: 000891fa
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 5129
Additional Information 1: 3eba
Additional Information 2: 3eba1acafc7adb8e32da1d5df1878040
Additional Information 3: b497
Additional Information 4: b4973bfeb6bc22e87741db13811b578a

Plex Media Server Logs_2019-11-12_05-11-16.zip (8.7 MB)

2

Do the following and then upload the zip file (with all the logs) as an attachment to your post:

Download Logs

Logs from your Plex Media Server are often crucial for investigating an issue or problem you may encounter. If you post about a problem in our community forums, you will often be requested to post your log files there.

Use the Download Logs button to have the server generate a zip file for your browser to download, which contains:

  • Core server logs
  • Scanner logs
  • DLNA logs
  • Default metadata agent logs
  • Plex system framework logs
3

I have attached them to the original Post. the logs are after the third crash in 6 hrs.

Brett

5

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