Plex Media Scanner process crashing

Plex Media Server Desktops & Laptops
1

Server Version#: 1.19.1.2701
Player Version#:4.22.3
I see following error in windows event log:
Faulting application name: Plex Media Scanner.exe, version: 1.19.1.2701, time stamp: 0x5ea1b197
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0x2995af02
Exception code: 0xc0000374
Fault offset: 0x000dfa1d
Faulting process id: 0x2a78
Faulting application start time: 0x01d61e08581ed5d4
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: bb3aac8f-d7be-4fc9-860c-df09dc428fae
Faulting package full name:
Faulting package-relative application ID:

Windows is windows 10 version 1909 os build 18363.815

I believe I can make the problem happen on demand by running this command:

“C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe” --analyze-loudness --force --item 166186 --log-file-suffix " Deep Analysis"

The files being analyzed are M4A. Any ideas? I am able to play the files in question just fine. I just like to clean up these crashes. It seems to happen on other deep analysis of music M4A files.

The deep analysis log ends with these messages:

Apr 29, 2020 05:27:04.739 [9568] WARN - [FFMPEG] - Sample rate index in program config element does not match the sample rate index configured by the container.
Apr 29, 2020 05:27:04.739 [9568] WARN - [FFMPEG] - Too large remapped id
Apr 29, 2020 05:27:04.739 [9568] WARN - [FFMPEG] - is not implemented. Update your FFmpeg version to the newest one from Git. If the problem still occurs, it means that your file has a feature which has not been implemented.
Apr 29, 2020 05:27:04.739 [9568] WARN - [FFMPEG] - If you want to help, upload a sample of this file to ftp://upload.ffmpeg.org/incoming/ and contact the ffmpeg-devel mailing list. (ffmpeg-devel@ffmpeg.org)
Apr 29, 2020 05:27:04.739 [9568] ERROR - Analysis: Codec error ‘Not yet implemented in FFmpeg, patches welcome’.
Apr 29, 2020 05:27:04.739 [9568] DEBUG - [FFMPEG] - stereo with SCE
Apr 29, 2020 05:27:04.739 [9568] ERROR - [FFMPEG] - Number of bands (45) exceeds limit (35).
Apr 29, 2020 05:27:04.739 [9568] ERROR - Analysis: Codec error ‘Invalid data found when processing input’.
Apr 29, 2020 05:27:04.739 [9568] WARN - [FFMPEG] - Sample rate index in program config element does not match the sample rate index configured by the container.
Apr 29, 2020 05:27:04.739 [9568] ERROR - [FFMPEG] - Inconsistent channel configuration.
Apr 29, 2020 05:27:04.739 [9568] ERROR - [FFMPEG] - get_buffer() failed
Apr 29, 2020 05:27:04.739 [9568] ERROR - Analysis: Codec error ‘Invalid argument’.
Apr 29, 2020 05:27:04.739 [24008] WARN - [FFMPEG] - Sample rate index in program config element does not match the sample rate index configured by the container.
Apr 29, 2020 05:27:04.739 [24008] ERROR - [FFMPEG] - Inconsistent channel configuration.
Apr 29, 2020 05:27:04.739 [9568] ERROR - [FFMPEG] - Prediction is not allowed in AAC-LC.
Apr 29, 2020 05:27:04.739 [24008] ERROR - [FFMPEG] - get_buffer() failed
Apr 29, 2020 05:27:04.739 [9568] ERROR - Analysis: Codec error ‘Invalid data found when processing input’.
Apr 29, 2020 05:27:04.739 [24008] ERROR - Analysis: Codec error ‘Invalid argument’.

2

Sounds like a corrupt file…

3

I did find one corrupt file in the directory being deep analyzed. I am not sure yet if that resolved the issue.

4

I did clean one M3A file that would not play in the directory in question but the plex_scanner.exe still takes an error.

5

I went back and took another look. There was indeed more than one corrupted file in the directory. ITUNES has been really awful of late downloading purchases. They seem to work but it sometimes fails and leaves some sort of “placeholder” to ITUNES MUSIC instead of a M4A file. So thx for the reply. I’ll have to check the plex logs more closely and see if there are other files in this state.

6

download a copy of ffmpeg and run this on any file you think is bad.

ffmpeg.exe -v error -i "TheFileToCheck.ext" -f null -
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