Plex Media Server 1.32.2.7100 keeps crashing

Plex Media Server Desktops & Laptops
1

Server Version#: 1.32.2.7100
Player Version#: 1.69.1.3755-e00242c8 (Plex for Mac)

I upgraded to the new PMS version 1.32.2.7100 through the Plex macOS app and it took much longer than expected to install. When it opens, it tries to start the server, however then crashes.

I’ve tried to downgrade or revert back to a previous PMS through time machine or Backblaze back-up, but still have the same problem.

Plex for Mac, also now no longer responds.

This new version of PMS has completely broken my Plex set up!

Any help would be really appreciated.

2

Please grab the server logs. You will find in this page the instructions to manually get the logs.

3

Thanks. I have managed to grab the server logs. See below latest Plex Media server log:

May 24, 2023 13:46:50.649 [0x700009e8d000] INFO - Plex Media Server v1.32.2.7100-248a2daf0 - Apple iMac17,1 x86_64 - build: darwin-x86_64 macos - GMT 01:00
May 24, 2023 13:46:50.650 [0x700009e8d000] INFO - MacOSX version: 12.6.6, language: en-GB
May 24, 2023 13:46:50.650 [0x700009e8d000] INFO - Processor: 8-core Intel(R) Core™ i7-6700K CPU @ 4.00GHz
May 24, 2023 13:46:50.650 [0x700009e8d000] INFO - Compiler is - Clang 11.0.1 (https://plex.tv b587490162c22e078c314e3f7dc560c691d126aa)
May 24, 2023 13:46:50.650 [0x700009e8d000] INFO - /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server
May 24, 2023 13:46:50.810 [0x70000a099000] DEBUG - BPQ: [Idle] → [Starting]
May 24, 2023 13:46:50.813 [0x70000a099000] DEBUG - FeatureManager: Using cached data for features list
May 24, 2023 13:46:50.867 [0x70000a099000] DEBUG - [CERT] Subject name is /CN=*.9967ec38a3514e4b9e27b27891c16315.plex.direct
May 24, 2023 13:46:50.867 [0x70000a099000] DEBUG - [CERT] Installed certificate with fingerprint f9:c8:ca:c0:0e:92:e7:21:eb:3a:12:86:0f:33:a4:2b:52:ba:55:92.
May 24, 2023 13:46:50.867 [0x70000a099000] DEBUG - [CERT/OCSP] Stapling requests will be made to ‘http://r3.o.lencr.org/’.
May 24, 2023 13:46:50.869 [0x70000a099000] INFO - [CERT/OCSP] Successfully retrieved response from cache.
May 24, 2023 13:46:50.870 [0x70000a099000] DEBUG - HttpServer: Listening on port 32400.
May 24, 2023 13:46:50.871 [0x70000a099000] DEBUG - HttpServer: Listening on port 32401.
May 24, 2023 13:46:50.871 [0x70000a099000] DEBUG - Running server…
May 24, 2023 13:46:50.871 [0x70000a328000] DEBUG - HttpServer: Set up a thread pool with 2 threads.
May 24, 2023 13:46:50.871 [0x70000a099000] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.39.4, threadsafe=1
May 24, 2023 13:46:50.880 [0x70000a099000] INFO - SQLITE3:(nil), 283, recovered 422 frames from WAL file /Users/paulwilkinson/Library/Application Support/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db-wal
May 24, 2023 13:46:50.924 [0x70000a099000] INFO - Running migrations. (EPG 0)
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 0.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 1.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 2.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 3.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 4.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 5.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 6.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 7.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 8.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 9.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 10.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 11.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 12.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 13.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 14.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 15.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 16.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 17.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 18.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 19.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 0.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 1.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 2.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 3.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 4.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 5.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 6.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 7.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 8.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 9.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 10.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 11.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 12.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 13.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 14.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 15.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 16.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 17.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 18.
May 24, 2023 13:46:50.926 [0x70000a099000] DEBUG - Captured session 19.
May 24, 2023 13:46:50.926 [0x70000a099000] INFO - Analyzing database.
May 24, 2023 13:46:52.636 [0x70000a3ab000] DEBUG - [JobRunner] Job running: “/Applications/Plex Media Server.app/Contents/MacOS/CrashUploader” “–directory=/Users/xxx/Library/Application Support/Plex Media Server/Crash Reports/1.32.2.7100-248a2daf0” --version=1.32.2.7100-248a2daf0 --platform=MacOSX --platformVersion=12.6.6 --serverUuid=df60b7bf0a8fc9876eefc053ea0f50de29a70aef --userId=xxx --sentryUrl=https://o17675.ingest.sentry.io/api/1233455/minidump/ --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Apple --model=x86_64 --device=iMac17,1
May 24, 2023 13:46:52.645 [0x70000a3ab000] DEBUG - [JobRunner] Jobs: Starting child process with pid 25733
May 24, 2023 13:46:52.693 [0x70000a19f000] DEBUG - Jobs: ‘/Applications/Plex Media Server.app/Contents/MacOS/CrashUploader’ exit code for process 25733 is 0 (success)
May 24, 2023 13:46:58.634 [0x70000a099000] ERROR - SQLITE3:(nil), 11, database corruption at line 69165 of [a29f994989]
May 24, 2023 13:46:58.634 [0x70000a099000] ERROR - SQLITE3:(nil), 11, statement aborts at 22: [ANALYZE] database disk image is malformed
May 24, 2023 13:46:58.640 [0x70000a099000] ERROR - Exception thrown during migrations, aborting: sqlite3_statement_backend::loadOne: database disk image is malformed
May 24, 2023 13:47:23.773 [0x70000a2a5000] DEBUG - Request: didn’t get any data from 127.0.0.1:63238: End of file
May 24, 2023 13:47:37.046 [0x70000a099000] DEBUG - ChangestampAllocator: initialized to 6517581
May 24, 2023 13:47:51.805 [0x70000a099000] ERROR - SQLITE3:(nil), 11, database corruption at line 69165 of [a29f994989]
May 24, 2023 13:47:51.805 [0x70000a099000] ERROR - SQLITE3:(nil), 11, statement aborts at 21: [update activities set finished_at=started_at where finished_at is null] database disk image is malformed
May 24, 2023 13:47:51.805 [0x70000a099000] ERROR - Database corruption: sqlite3_statement_backend::loadOne: database disk image is malformed

4

Also the Plex Crash Uploader log:

May 24, 2023 13:46:52.692 [0x70000675d000] INFO - Crash Uploader - Platform: MacOSX ServerUUID: df60b7bf0a8fc9876eefc053ea0f50de29a70aef UserId: (hidden for security) Version: 1.32.2.7100-248a2daf0
May 24, 2023 13:46:52.692 [0x70000675d000] INFO - Pre-processed minidump directory: /Users/paulwilkinson/Library/Application Support/Plex Media Server/Crash Reports/1.32.2.7100-248a2daf0
May 24, 2023 13:46:52.692 [0x70000675d000] INFO - Post-processed minidump directory: /var/folders/_y/r5hbt0k90f38kt6dcddtxbx40000gn/T/
May 24, 2023 13:46:52.689 [0x104e25600] INFO - Crash Uploader - Processing Complete.

5

Your database is corrupt, see this on how to repair your database: https://support.plex.tv/articles/repair-a-corrupted-database/

6

Thanks for this and confirming that my database is corrupted.

I have checked the link you provided and I have to say I’m struggling to do this as the instructions are complicated.

I have absolutely no idea what to do.

Is there to video on YouTube to make it simple to understand?

Thanks

7

Hi there, is there any other instructions or help you can offer as I am struggling to follow the instructions in the page you shared?

Thanks

8

Maybe @ChuckPa can assist further, he is very familiar with database repair. He has created a tool which makes things a bit easier: GitHub - ChuckPa/PlexDBRepair: Database repair utility for Plex Media Server databases

9

Sadly his tool is for Windows only; I am using Apple Mac.

If nobody from Plex is able to help, I guess I’ll have to remove and re-install Plex and completely start again. Not good when I have over 50TB of media.

Thanks anyway.

I’ll see if ChuckPa can help.

10

No, it isn’t. In fact Apple is mentioned first in the list of supported operating systems.

1 Like
11 
## Hosts currently supported

        1. Apple (MacOS)
        2. ASUSTOR
        3. Docker containers via 'docker exec' command (inside the running container environment)
           - Plex,inc.
           - Linuxserver.io
           - BINHEX
           - HOTIO
           - Podman (libgpod)
        4. Linux workstation & server
        5. Netgear (OS5 Linux-based systems)
        6. QNAP (QTS & QuTS)
        7. Synology (DSM 6 & DSM 7)
        8. Western Digital (OS5)

Please see the README

You will see the Readme. You will also see example sessions captured.

1 Like
12

Ok, sorry for that.

I’ll have a look at this and see if I can make some progress.

Many thanks :slight_smile:

13

OMG, your app is amazing. Worked perfectly. Thanks :slight_smile:

1 Like
14

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