I’m having some connection problems with my QNAP server which runs the latest ver of Plex Media Server. I can’t tell if it’s Plex or my Qnap but Plex no longer stays reachable from outside my network for longer than 5 mins or less. I can disable/enable to setting but won’t stay reachable.
I do have a nightly nas to nas backup of my media and plex server folders so I am comfortable I have good backups of everything.
What I think I should do is:
factory reset of qnap
restore all my plex media files
reinstall Plex media server and point to the media again
But, since the problem could be Plex server related, I don’t want to restore the problem. The only thing I cannot do without are my media tag and sorts I have modified over the years. I don’t really care about watched status or not but I have made a lot of changes to sorts and tags that I woulld really hate to lose.
Is there any way to restore just the metadata I have added or modified? I don’t mind restoring more but I don’t want to restore any problems. I have had Plex for 8 years or so and have just done update on top of update so there might be some cumulative junk that just won’t go away.
I don’t know of any other way to solve the connection problem.
Here is a new set of logs after I did the reboots, disabled external access and reenabled external access in Plex. It was up for about a minute and then said unreachable. Logs(1).zip (1.6 MB)
My BGW210 ATT modem is 192.168.1.254, it’s default IP addr
My home network all uses 192.168.0
My Wifi router is 192.168.0.1
My windows pc ipconfig/all shows the gateway as 192.168.0.1
What do I need to do?
Update: I looked on my QNAP and I have 4 ethernet ports. Port 1 and 2 are aggregated and port 3 and 4 had IP addresses that started with 169 which doesn’t look correct. I have disconnected qnap ethernet ports 3 and 4 and am shutting down the qnap so I can follow those cables
I’m not sure what to do. I have made sure the ethernet adapters look fine and they do now. They say the gateway is 192.168.0.1 which I think is correct - it’s my wifi router.
I still cannot get a connection to last. Logs.zip (40.6 KB)
192.168.0.178:32400&Connection[][uri]=http://192.168.0.215:32400&httpsEnabled=1&httpsRequired=0&dnsRebindingProtection=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Nov 28, 2022 20:41:48.789 [0x7f1987e18b38] DEBUG - [HttpClient/HCl#1b] HTTP/2.0 (0.2s) 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
Nov 28, 2022 20:41:48.789 [0x7f1983541b38] DEBUG - MyPlex: Published Mapping State response was 422
Nov 28, 2022 20:41:48.789 [0x7f1983541b38] DEBUG - MyPlex: Got response for f0a633a46cb923093e65990fc306f3f32299fb3a ~ registered :0
Nov 28, 2022 20:41:48.789 [0x7f1983541b38] DEBUG - MyPlex: updating mapped state - current state: 'Not Mapped'
Nov 28, 2022 20:41:48.789 [0x7f1983541b38] DEBUG - MyPlex: mapping state set to 'Not Mapped'.
I did get the message you mentioned and I confirmed and got in.
It does say remote access is available but I cannot reach it from my phone (with wifi off) and I cannot reach it via app.plex.tv method. I can only get in via the 192.168.0.215 way
The modem does not act like a router. Even though it has ports and wifi, I do not use them. I use my TP Link router for wired and wireless. Every device I have does see the internet and I don’t have any other issues. I can change the modem IP address if it needs to be on the same 192.168.0 network. ATT BGW210 default address is 192.168.1.254
