I’m having some connection problems with my QNAP server which runs the latest ver of Plex Media Server. I can’t tell if it’s Plex or my Qnap but Plex no longer stays reachable from outside my network for longer than 5 mins or less. I can disable/enable to setting but won’t stay reachable. I do have…

Before you shred the car because it has a flat tire :wink: Can you grab the logs? [image] Qnap faq.....read me first! Tips, Tricks & How-Tos Q28: How to use the PlexData share The PlexData share, available in PMS 1.19.5 and above, can be used in multiple …

Thanks! Here are the logs Logs.zip (3.7 MB)

Your server is indeed up and running. Nov 28, 2022 18:09:26.803 [0x7fa573b76ad0] DEBUG - Detected primary interface: 192.168.0.215 Nov 28, 2022 18:09:26.803 [0x7fa573b76ad0] DEBUG - Network interfaces: Nov 28, 2022 18:09:26.803 [0x7fa573b76ad0] DEBUG - * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopb…

After sending the logs but before you replied, I rebooted my router and qnap drive. I do see the following in router. [Screenshot from 2022-11-28 18-47-55]

Here is a new set of logs after I did the reboots, disabled external access and reenabled external access in Plex. It was up for about a minute and then said unreachable. Logs(1).zip (1.6 MB)

Check your Gateway IP on the QNAP. PMS is looking for the modem/router and cannot find it. Nov 28, 2022 18:54:52.350 [0x7f59db77eb38] DEBUG - [Req#578] NAT: UPnP, attempting port mapping. Nov 28, 2022 18:54:52.350 [0x7f59db77eb38] DEBUG - [Req#578] NAT: UPnP, not an IGD: <http://192.168.0.140:8060…

I guess I don’t know what to look for or modify. My BGW210 ATT modem is 192.168.1.254, it’s default IP addr My home network all uses 192.168.0 My Wifi router is 192.168.0.1 My windows pc ipconfig/all shows the gateway as 192.168.0.1 What do I need to do? Update: I looked on my QNAP and I have …

Here is the latest log files. I’m not sure what to do. I have made sure the ethernet adapters look fine and they do now. They say the gateway is 192.168.0.1 which I think is correct - it’s my wifi router. I still cannot get a connection to last. Logs.zip (40.6 KB)

OK, now you’re making progres. 192.168.0.178:32400&Connection[][uri]=http://192.168.0.215:32400&httpsEnabled=1&httpsRequired=0&dnsRebindingProtection=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused) Nov 28, 2022 20:41:48.789 [0x7f1987e18b38] DEBUG - [HttpClient/HCl#1b] HTTP/2.0 (0.2s) 422 response from…

I can see your server and plex.tv talking. There were some certificate exchanges. I’ve reset your certificate just in case. Please restart the server. Next, Open a private browser window to the QNAP ( http://192.168.0.215:32400/web ) Confirm it will sign in. ( expect it to give you the ‘t…

Plex Media Server Backup and Restore

Plex Media Server

ChuckPa November 28, 2022, 11:32pm 2

Before you shred the car because it has a flat tire

Can you grab the logs?

Create the shared folder exactly as shown
Restart Plex
Wait 60 seconds
Stop Plex
Open FileStation , Navigate to the logs
make a ZIP file and download
Attach here

Topic		Replies	Views
Suddenly cannot access Plex Media Server on QNAP Plex Media Server server-qnap	27	1239	May 2, 2026
Remote Access Stopped and cant get it working! Remote Access server-qnap	38	506	April 4, 2026
Short Lived QNAP PMS instance Plex Media Server server-qnap	6	67	December 9, 2024
Unable to connect to Plex Media Server on NAS Plex Media Server server-qnap	19	452	April 3, 2022
Plex not working with QNAP DTS 5.2.6 Plex Media Server server-qnap , roku	19	341	October 18, 2025

Plex Media Server Backup and Restore

Related topics