Plex media server crash every half hour on version 1.17.0.1709

Plex Media Server Desktops & Laptops
1

Since the last version was updated, every half hour the plex process closes and has to be reopened manually :frowning:Plex Media Server Logs_2019-09-24_21-10-55.zip (6.4 MB)

Server Version#: 1.17.0.1709
Player Version#: 3.104.2

2

Shortly after upgrading, you’re hitting a serious issue, not your fault:

Sep 24, 2019 20:20:07.837 [8044] ERROR - [PlexRelay] kex protocol error: type 7 seq 11
...
Sep 24, 2019 20:50:09.559 [9004] DEBUG - EventSource: Got event [data] '<Message host="172.105.99.147" port="443" command="startRelay"/>'
Sep 24, 2019 20:50:09.559 [9004] DEBUG - Relay: reused an existing key for https://downloads.plex.tv/relay/relay_v1.pub
Sep 24, 2019 20:50:09.559 [9004] DEBUG - Relay: starting relay.
Sep 24, 2019 20:50:09.559 [9004] DEBUG - Job running: PLEXTOKEN='xxxxxxxxxxxxxxxxxxxx' C:\Program Files (x86)\Plex\Plex Media Server\PlexRelay.exe -p 443 -N -R 0:127.0.0.1:32401 -o StrictHostKeyChecking=yes -o "UserKnownHostsFile=D:\PLEXmetadata\Plex Media Server\Cache\relayHostKey.txt" -o NoneSwitch=yes -o NoneEnabled=yes -o LogLevel=VERBOSE -o PreferredAuthentications=password -o PubkeyAuthentication=no -l "SOMOSFLIX NICARAGUA" 172.105.99.147 
Sep 24, 2019 20:50:09.562 [9004] DEBUG - Jobs: Starting child process with pid 10204
Sep 24, 2019 20:50:10.237 [2072] DEBUG - [PlexRelay] Authenticated to 172.105.99.147 ([172.105.99.147]:443).
Sep 24, 2019 20:50:10.290 [5528] ERROR - [PlexRelay] kex protocol error: type 7 seq 11
...
Sep 24, 2019 20:55:31.437 [8268] DEBUG - [PlexRelay] Transferred: sent 2948, received 4088 bytes, in 321.2 seconds
Sep 24, 2019 20:55:31.438 [3592] DEBUG - [PlexRelay] Bytes per second: sent 9.2, received 12.7
Sep 24, 2019 20:55:31.443 [9820] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexRelay.exe' exit code for process 10204 is 255 (failure)

Although logs saturated in this, the kex error is the priority.

Sep 24, 2019 20:09:26.375 [12864] DEBUG - Failed to stream media, client probably disconnected after 196608 bytes: 10054 - An existing connection was forcibly closed by the remote host
Sep 24, 2019 20:09:26.905 [12864] DEBUG - Failed to stream media, client probably disconnected after 1114112 bytes: 10054 - An existing connection was forcibly closed by the remote host
Sep 24, 2019 20:09:29.492 [9004] DEBUG - Failed to stream media, client probably disconnected after 720896 bytes: 10054 - An existing connection was forcibly closed by the remote host
4

Hi nibbles thanks for your quick response
I attached this image, since I update it happens to me often :frowning: Any solution at the moment?

plex%20die
plex%20die1056×304 178 KB

Daniel

5

I’m seeing frequent crashes also attaching my logs here as well
Plex Media Server Logs_2019-09-25_07-00-31.zip (4.7 MB)

6

Couple of things. This may be on their radar. I don’t have enough info or knowledge.
You can read another topic that got a reply.

The other answer to your question would be to roll back to PMS-1.15 or whatever earlier server version worked as long as you have good backups.

7

Hi guys

We return to version 1.15.0.659 and for the moment everything is ok

cheers

Daniel

8

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