Plex Media Server Crashing

[nydave69]

The updates are in the update folder for PMS if you haven’t deleted them…

[sa2000]

@jimmcgee

I’ve gotten no response on the forum from anyone at Plex

I can’t see any logs zip file uploaded anywhere in the numerous posts on this. Could you point me to where you attached a zip of the Plex Media Server logs collected after a crash.

Also look for dmp file within the Crash Reports folders for the version crashing and zip and upload somewhere and send me link privately

[jimmcgee]

I was referring to my posts in this thread

Update Crashed My Server

Server Version#: 1.19.3.2793-36efde971 Player Version#: I just clicked on the tools menu and “check for updates” and installed the latest version of the Plex server. After the install had completed I gave it a few minutes and re-booted the machine. Now at startup, I’ll see the Plex icon in the lower right tool tray for a minute, then it disappears and the server doesn’t start. Please don’t tell me I’m looking at a complete re-install of Plex and re-creating all the meta data for my librarie…

The Crash Uploader file contained three entries repeated over and over
May 15, 2020 16:08:07.390 [7552] DEBUG - HTTP requesting POST https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
May 15, 2020 16:08:08.134 [7552] DEBUG - HTTP 429 response from POST https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
May 15, 2020 16:08:08.134 [7552] ERROR - Failed to upload crashdump 030b35d9-114d-4013-a86f-c4bff92afa96: 429

[sa2000]

@jimmcgee

I was referring to my posts in this thread

Yes that is the thread i was referring to as having no logs zip attached.

Could you provide a logs zip and not just the failure to upload a dump extract log lines and also locate the dmp files and zip and upload somewhere and send me link privately for where the dmps are as they contain security tokens and should not be linked to in public forum.

I need a matching set - dmp with the logs covering time of crash and with debug logging not disabled.

[jimmcgee]

Can you give me the names of the files and where they’re located?

Thanks

[Buddyl33]

My Plex server just started crashing last night. When I restart the PMS it works for about 30 min and then crashes again. Plex Media Server.zip (905.3 KB)

[sa2000]

@jimmcgee

Can you give me the names of the files and where they’re located?

You know already where the logs are as you have pasted the contents of one of the log files.

the crash dmp files would be in a directory within the “Crash Reports” directory - one for the version that is crashing and below a subfolder named “PLEX MEDIA SERVER”

The “Crash Reports” directory sits along side the “Logs” directory which you have already found

[sa2000]

@Buddyl33

My Plex server just started crashing last night. When I restart the PMS it works for about 30 min and then crashes again

This has already been fixed. See

Plex Media Server

Plex Media Server 1.19.3.2843 is now available to everyone NEW: Intro detection (Web) Updated to 4.30.2 FIXES: (Intro Detection) A rare crash on old windows hardware (DVR) Server would not invoke Plex Commercial Skipper under certain cases. (DVR) Server would sometimes fail to consume EPG data from certain XMLTV data files. (#11368) (First Run) Music libraries added during setup wizard could fail to be created (#11432) (Playlists) Adding an item to a playlist from a remote server didn’t wo…

• (Intro Detection) A rare crash on old windows hardware

Any way the log you provided is of 1.19.3.2843-e3c1f7bcd which has the fix and the dmp is of 1.19.3.2831

Please in future make sure the logs relating to the crash are provided - best not to be selective and attach the zip of the logs