Plex Media Server not Recognising Movie files in Synology NAS

Plex Media Server
,
1

Server Version#: 4.43.4
Player Version#:

System:
Main House Computer running Windows 10
Main House Computer also runs Plex Media Server, SABNZBD, Sonar, etc…
Movie Files sit on Synology NAS
Main House Computer and Synology NAS connected by ethernet to Google Nest (using splitter to obtain more ports)
Main House Computer can see and manipulate files on Synology NAS (network drive mapped, network location added)

However, Plex Media Server cannot reach or “see” into Synology NAS to access the movie files.
It occasionally is able to do so, but is suddenly unable to for some reason.
Movie files (all files) are “unavailable”.
“Please check that the file exists and the necessary drive is mounted.”
folders are referenced using \diskstation…
Permissions should not be an issue since the Main Computer can already manipulate files on Synology NAS using my admin account.
I also tried restarting Plex as Administrator

This problem happened after i switch my linksys router to google nest.

I know this is probably something very basic, but i can’t figure this out.

Any help is greatly appreciated.

M

3

Hi thank you for your prompt response.

I have created a mapped network drive on the PC, as well as a network location.

Plex can only see the Synology NAS intermittenly. For example, on startup. After scanned library files are completed, things work. Then after an hour or two, for some strange reason it then cannot see the NAS again. This is without touching anything on the Main Computer or NAS.

When i try running plex normally, i just get a pop-up message that says “Error”.

I can only run plex as an administrator.

Do let me know if you have any ideas.

M

5

Hi,

I tried to do a clean install of Plex but arrived at an error message asking me to post the install log.

Installer Logs.rar (1.3 MB)

Any ideas are appreciated. Help…

M

7

Trumpy,

I thank you for your time an patience.

I think the problem was, when i put the google nest wifi, i still left my linksys router there.

Meaning, that the linkysys was still the main router.

I disconnected everything and made the google nest the main router (no subnet issues).

I didn’t realise plex was searching from outside (the web) in, to my home network.

Everything seems to be working now.

I thank you for your time and cooperation (told you it was something stupid).

M

8

Argh and now sonar has a problem…

M

9

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