Plex Media Server not working correctly on a Synology NAS.

Plex Media Server NAS & Devices
21

How odd. I have a DS716+.

I’ve also made a little more progress, but still stuck:

  1. Uninstall Syn-Plex
  2. Delete Plex User
  3. Delete PLex (Share) Library
  4. Reinstall Plex 1.13.4.5271-200287a06 from package center (syn market)
  5. Plex wizard now loads no issues, but when trying to Add Library i get an eternal wheel of death, never loads dir to browse
22

Let’s take this to the big step.

  1. Uninstall PMS
  2. Delete the Plex share
  3. Control Panel - Users - Delete user Plex
  4. Restart it (flushes the udev entries)
  5. Fresh install.
  6. Let it have 60 seconds from install before opening it to start the wizard (create diretories and files)
  7. Make sure user plex has permission to read your media shares while #6 is occurring
  8. Now see where it goes
1 Like
23

Got it - thanks - will try that now

24

I think I’m out of the woods Chuck. I checked perms on my media folder before the Nuclear Option and found that Plex did not have access. Added it & rolled the DS, and now it’s screaming along.

Thanks so much for the quick help

25

Glad I could help.

One difference on Synology from the other NAS vendors is PMS doesn’t run as if the Adminstrative user per Synology’s request. They want it constrained and well behaved which makes good sense.

Unfortunately that means you have to give user ‘plex’ access to what you want.

Fortunately, you can prevent PMS from deleting anything by accident even if you have deletion enabled. :slight_smile:

26

Good to know - kicking myself for making an assumption on the perms :frowning:

27

Hi Chuck,

interestingly, due to an issue I had (PMS not being able to scan my library), I deinstalled the previous version of PMS and downloaded the latest sinology PMS following the steps giving by you above, and now happily I have full access to the media folder.
But, suprisingly, I noticed that the shared plex folder originally created in the previous version of PMS was this time not recreated after the update of PMS. Is this correct or something weird here? Thx.

28

I do not recreate the share if it already exists. I search for the Plex share by name during installation and use it wherever it is.

Is this what you’re describing or have you found a case where the Plex share isn’t being detected?

30

Forget my question! I already found plex shared folder. :slight_smile:

It appeared under Control Panel. I was previously looking under File Station, where it doens´t show up.

Thank you anyway!

31

@simitar

In Shared Folders, ADD R/W permission for your username.

Now it will show up in File Station.

I do this to prevent accidentally seeing and using it for the wrong reasons. :smiley:

Just to be clear. NO media in the Plex share. haha

32

:grin:
thank you. :+1:

33

I’m having the same issues. I recently purchased a DS918+ and I installed the Plex app. I wasn’t given the option to set up my server. It just kept “looking for server” and spinning. I uninstalled the app and downloaded it from the Plex site and did a manual install to no avail. I checked permissions and the Plex user had read/write access. I have attached my logs. Logs.zip (90.7 KB)

34

@ChuckPa - I did not have this exact problem, but your post guided me to use the logs to find out what was happening, and it was awesome. After several days of bouncing around blind to solve an unresponsive plex server instance, the log pointed out that the constant churn while I loaded 185,000 songs into my NAS was driving plex nuts looking for metadata and scanning. I removed the music library and all is good now with the video side. I will wait until my music file is fully sync’d before turning that library on again. Thanks!

35

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