Server Version#: 1.16.1.1246
Player Version#: Plex Media Player Windows 3.100.1
Plex Media Server Logs_2019-06-23_21-31-16.zip (5.1 MB)
I have been converting my library over to x265 content, and I have noticed since I have started that server has become more unstable. I am running on Windows 10 and server crashed 3 times today.
Most of the clients are Android Devices. I suspect it has something to do with transcoding.
Any help would be fantastic.
Thanks
Can anyone help me here? The plex server is now crashing at least daily. I have plex installed as service, and it will not auto restart even though I have it set to restart after 1 min.
Plex Media Server Logs_2019-06-25_12-59-48 (1).zip (6.9 MB) Plex Service Log.txt (9.8 KB)
Unfortunately these crashes do arise if you opt for this combination:
The crashes are in the intel DLL 'IntelΠQuick Sync Video H.264 Encoder MFT'
mfx_mft_h264ve_32.dll
You will need to make a choice between running as a service and hardware transcoding
Is this why my gen 8 NUC has been locking up on a daily basis? I assumed it was faulty.
Is this something that is being actively worked on fixing ?
sa2000,
Thank you for the reply. Is this documented somewhere? From you response, it appears that if you don’t run plex as service then this particular problem goes away. Is that true? Also if don’t use hardware transcoding but still run it as a service, the problem goes away. Is that also true?
Many thanks,
Ox.
Not documented but many forum posts on the subject.
Yes that is correct
To avoid the intel dll crashes,
cannot say. I cannot find any uploaded crash reports for your account. Is crash reporting disabled in the server settings?
It has been registered as an issue. Avoid running as service/scheduled task
It never actively crashes, just locks up, requiring a hard-reboot, but I’ll re-enable crash-reports, I can almost guarantee I will have turned them off.
It was just set as “Start Plex Media Server at Login”, shut it down and manually started it, is that what’s being suggested to do ?
that would not be the same issue then
Your problem is completely different from what was being discussed here
It needs to be investigated. Could be a deadlock - first would need to see logs for the time ofthe issue - so restart and download logs and post here. Of course would need debug logging enabled beforehand - before launch of Plex Media server to get complete logs
see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Hello @sa2000,
I’ve found this thread only now. Could you look it up in my crashes report if this is the same case?
Context: my plex server is a headless nuc-like.
I encounter crashes nightly since very recently. I rdp on it constantly and never encountered the problem before (using hardware accel), only since I upgrade to the latest win10 (1903 / may 2019 update).
What is funny is that my crashes doesn’t seems related to rdp: when I have an active remote session, I do not encounter crashes while transcoding hw.
Same without rdp session.
I tested with the user that encounter the crashes, he use the latest android plex application. My server is version 1.16.1.1273.
It only happens around midnight/1am. My scheduled plex task runs about the same time, if it can help.
I can see two crashes with this intel hardware transcoding dll crash - last one at Jun 25, 2019 10:40:51 PM UTC
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
