Plex Media Server will not start after update

Plex Media Server
1

Server Version#: plexmediaserver:amd64 1.20.3.3437-f1f08d65b

Newest update broke plex.

Following another post’s formatting, which seemed to get a workable fix:

(Installing over same version, to check for better result)

sudo dpkg -i plexmediaserver_1.19.1.2589-2de7f3266_amd64.deb

(Reading database ... 110974 files and directories currently installed.)
Preparing to unpack plexmediaserver_1.20.3.3437-f1f08d65b_amd64.deb ...
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Pre-installation Validation complete.
Unpacking plexmediaserver (1.20.3.3437-f1f08d65b) over (1.20.3.3437-f1f08d65b) ...
Setting up plexmediaserver (1.20.3.3437-f1f08d65b) ...
PlexMediaServer install: PlexMediaServer-1.20.3.3437-f1f08d65b - Installation starting.
PlexMediaServer install:
PlexMediaServer install: Now installing based on:
PlexMediaServer install:   Installation Type:   Update
PlexMediaServer install:   Process Control:     systemd
PlexMediaServer install:   Plex User:           plex
PlexMediaServer install:   Plex Group:          plex
PlexMediaServer install:   Video Group:         video
PlexMediaServer install:   Metadata Dir:        /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:      /tmp
PlexMediaServer install:   Lang Encoding:       en_US.UTF-8
PlexMediaServer install:   Transcoding HW:      Not found
PlexMediaServer install:
PlexMediaServer install: Completing final configuration.
PlexMediaServer install: PlexMediaServer-1.20.3.3437-f1f08d65b - Installation successful.  Errors: 0, Warnings: 0
Processing triggers for libc-bin (2.23-0ubuntu11.2) ...
Processing triggers for mime-support (3.59ubuntu1) ...

cat /tmp/installer.log

# Plex Media Server installation configuration info:  Thu Oct 15 09:02:24 CDT 2020
Init=0
Systemd=1
Custom=0
LinuxContainer=0
NewInstall=0
HaveOverride=0
OverrideFile=""
PlexUser="plex"
PlexGroup="plex"
VideoGroup="video"
AppSuppDir="/var/lib/plexmediaserver/Library/Application Support"
PlexTempDir="/tmp"
LangEncoding="en_US.UTF-8"
ExistingVersion=12003
HaveHardware=0
HaveTranscoderPref=0
NeedUser=0
NeedGroup=0
NeedVideo=0
Verbose=1
Running=0
Errors=0
Warnings=0
Platform="Standard PC (i440FX + PIIX, 1996)"
Processor="Common KVM processor"
Distro="Ubuntu 16.04.7 LTS"
Kernel="Linux plex 4.4.0-193-generic #224-Ubuntu SMP Tue Oct 6 17:15:28 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux"
Memory="48302 259 47121"

cat /var/log/dkpg.log

2020-10-15 08:42:03 startup archives install
2020-10-15 08:42:04 upgrade plexmediaserver:amd64 1.20.2.3402-0fec14d92 1.20.3.3437-f1f08d65b
2020-10-15 08:42:04 status triggers-pending libc-bin:amd64 2.23-0ubuntu11.2
2020-10-15 08:42:04 status half-configured plexmediaserver:amd64 1.20.2.3402-0fec14d92
2020-10-15 08:42:04 status unpacked plexmediaserver:amd64 1.20.2.3402-0fec14d92
2020-10-15 08:42:04 status half-installed plexmediaserver:amd64 1.20.2.3402-0fec14d92
2020-10-15 08:42:12 status triggers-pending mime-support:all 3.59ubuntu1
2020-10-15 08:42:12 status half-installed plexmediaserver:amd64 1.20.2.3402-0fec14d92
2020-10-15 08:42:12 status unpacked plexmediaserver:amd64 1.20.3.3437-f1f08d65b
2020-10-15 08:42:12 status unpacked plexmediaserver:amd64 1.20.3.3437-f1f08d65b
2020-10-15 08:42:12 configure plexmediaserver:amd64 1.20.3.3437-f1f08d65b 1.20.3.3437-f1f08d65b
2020-10-15 08:42:12 status unpacked plexmediaserver:amd64 1.20.3.3437-f1f08d65b
2020-10-15 08:42:12 status unpacked plexmediaserver:amd64 1.20.3.3437-f1f08d65b
2020-10-15 08:42:12 status half-configured plexmediaserver:amd64 1.20.3.3437-f1f08d65b
2020-10-15 08:42:13 status installed plexmediaserver:amd64 1.20.3.3437-f1f08d65b
2020-10-15 08:42:13 trigproc libc-bin:amd64 2.23-0ubuntu11.2 <none>
2020-10-15 08:42:13 status half-configured libc-bin:amd64 2.23-0ubuntu11.2
2020-10-15 08:42:13 status installed libc-bin:amd64 2.23-0ubuntu11.2
2020-10-15 08:42:13 trigproc mime-support:all 3.59ubuntu1 <none>
2020-10-15 08:42:13 status half-configured mime-support:all 3.59ubuntu1
2020-10-15 08:42:13 status installed mime-support:all 3.59ubuntu1

cat /etc/default/plexmediaserver

# default script for Plex Media Server

# the number of plugins that can run at the same time
export PLEX_MEDIA_SERVER_MAX_PLUGIN_PROCS=6

# ulimit -s $PLEX_MEDIA_SERVER_MAX_STACK_SIZE
export PLEX_MEDIA_SERVER_MAX_STACK_SIZE=3000

# where the mediaserver should store the transcodes
export PLEX_MEDIA_SERVER_TMPDIR=/tmp

# uncomment to set it to something else
# export PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR="${HOME}/Library/Application Support"

# the user that PMS should run as, defaults to 'plex'
# note that if you change this you might need to move
# the Application Support directory to not lose your
# media library (match what is in /etc/passwd)
export PLEX_MEDIA_SERVER_USER=plex

# Uncomment this to use syslog for logging instead of
# sending logs to Plex Media Server.log
#export PLEX_MEDIA_SERVER_USE_SYSLOG=true

uname -v

#224-Ubuntu SMP Tue Oct 6 17:15:28 UTC 2020

Downgrading to PlexMediaServer-1.20.2.3402-0fec14d92 did fix the issue

Edit: Plex is, now, crashing even on PlexMediaServer-1.20.2.3402-0fec14d92

Edit 2: PMS is now intermittently crashing and restarting

2

May I have the Plex logs? (Settings - Server - Troubleshooting - Download Logs)

/etc/default/plexmediaserver is not used on systemd systems

Which post do you refer to?

1 Like
3

was referring to Plex not starting after upgrade from 1.18.6 to 1.19.1

old post. just using it to provide as much info as possible

pm you logs?

4

PM sent

5

I just updated as well to 1.20.3.3437-f1f08d65b on qnap x86 64, and now plex no longer responds. it is started, but, the /web/index is no longer found.
edit, found this in the log, and also, the crash uploader was triggered.
Oct 15, 2020 18:25:42.973 [0x7f8bf9347780] DEBUG - [CERT] Installed intermediate certificate.
Oct 15, 2020 18:25:42.973 [0x7f8bf9347780] ERROR - HttpServer: Error binding acceptor: Address already in use
Oct 15, 2020 18:25:43.065 [0x7f8bf9347780] ERROR - Error: Unable to set up server: listen: Address already in use (N5boost10wrapexceptINS_6system12system_errorEEE)

I am going to try a reboot first.

EDIT
Before rebooting, i noticed i could still access plex with the android app, browse everything, even being to start casting. but, after casting something, i get a “sorry!, conversion failed, the transcoder exited due to an error”

Edit, video still plays on my phone, just not casting.
when trying to access the web gui, i get the normal message about accepting the security Cert, but, after excepting, get a 404

Edit, I tried reinstalling the qpkg, that didn’t help.
but, after a reboot, Plex web loaded fine.andriod app works fine, casting fine.
I suspect that on the upgrade the program listening on that port plex uses 443? that it didn’t shut down properly and wouldn’t allow the upgraded one to start.

6

@chris.roulston

It restarted too quickly and got itself in trouble.
There is an update coming for that.

If it’s been stopped for a while now, it will restart cleanly.

7

I tried stopping the service, waitting like 10 min, then starting it. That didn’t help. I had to Reboot. But, like i said, it is working fine now.

8

I have problems too with this update. Rebooting qnap now. Hopefully that works. Otherwise I have to downgrade plex.

9

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