Plex Media servers : 0 on Apple TV 3

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1

Hi Guys,

After many days of trying and before I will give up, i request your help.

I have the current configuration :

Apple TV 3 : 7.2 (7512) update
Synology DS214play : DSM 5.2-5592 Update 2
Plex Media Server on DS214play : 0.9.12.7.1356-7f37aa9
Plex Connect on DS214play : 0.5-11
Trailers certificate is installed on Apple TV 3

My current plexconnect file (settings.cfg) :

[PlexConnect]
enable_plexgdm = True
ip_pms = 0.0.0.0
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 192.168.1.1
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 81
enable_webserver_ssl = True
port_ssl = 443
certfile = /usr/local/plexconnect/etc/certificates/trailers.pem
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
loglevel = Normal
logpath = /usr/local/plexconnect/var

My Synology DS214play firewall has ports 32400, 81, 53, 443 open

My issue is when I go to my apple tv under trailers I can see plexconnect menu, but no movies. And in the parameters it is writen : Plex Media Servers :0 instead of 1.
and in the plexconnect app in my Sinology DS241play log shown :

Plexapi : ****
Plexapi : looking up Plex Media Server
Plexapi : ****
Plexapi : GDM: No servers discovered
Plexapi : Servers (local, plex.tv, Myplex):1
Plexapi : MyPlex Sign In successful
Plexapi : ****

Can somebody help me on this one, please ?

Thanks a lot in advance.

Cheers

2

Plexapi : Servers (local, plex.tv, Myplex):1
The one “server” shown here is plex.tv - the one needed for myPlex/PlexHome authentication. It’s not your local server, and it’s not holding any media.
As you see the PlexConnect menu on aTV, that communication is working ok. You have a server (PMS) set up, right? PlexConnect currently does not support https-communication to PMS - check that yours doesn’t require it. Also, you might need to be signed in to myPlex, depending on your server settings and/or network structure.

3

First of all, thanks a lot for your prompt answer.

If I take your comment line by line :

The one “server” shown here is plex.tv - the one needed for myPlex/PlexHome authentication. It’s not your local server, and it’s not holding any media.

As you see the PlexConnect menu on aTV, that communication is working ok. -> Good news

You have a server (PMS) set up, right? -> Yes, I have it on my Synology DS214play (version 0.9.12.7.1356-7f37aa9)
PlexConnect currently does not support https-communication to PMS - check that yours doesn’t require it. -> their is no https connection setup in my synology DS214play (check done in the control panel) nor my internet box.

Also, you might need to be signed in to myPlex, depending on your server settings and/or network structure.
-> I signed in in the PMS installed in my Synology DS214play (with my plex.tv account)
-> I can see in my Synology DS214play users list a plex user (deactivaded) with an unknown password
-> My usual icloud and apple login are setup in my Apple TV3

My issue is still there ! Do you have any other recommandations ?

Cheers.

4

→ My usual icloud and apple login are setup in my Apple TV3
Na, that doesn’t help. We were not able to integrate PlexConnect that well into the Apple user experience…
You have to sign in in PlexConnect->Settings->MyPlex…

5

I sign in on my apple tv 3 trailers -> settings -> my plex account (just below it written plex media servers : 0) with my plex.tv account.

Now, I can see my login username. But the issue is still there…

Help !??!?

Thanks in advance.

6

I’m still missing all my medias in the plexconnect librairy on my Apple TV 3 even that I logged in with my plex.tv credentials.

For info, I can see all my medias in my plex app on my iphone 6 and through Safari

Thanks a lot in advance for your support.

7

PlexConnect currently does not support https-communication to PMS - check that yours doesn’t require it.
their is no https connection setup in my synology DS214play (check done in the control panel) nor my internet box.

Would be in the PMS settings…

Is your Synology based PMS published with Plex?

8

You can find in attach
-a screenshot of my PMS settings where you see that secure connections are deactivated (désactivé in french)
-a screenshot of my PMS settings where you see that my PMS is up-to-date.

Synology based PMS is publish by Plex Inc. and the version is 0.9.12.4.1192-9a47d21.

9

you can also find in attach a screenshot of my current Apple TV3 setup.

10

Well, then please post a log with “loglevel=High” from the discovery portion - basically when you select Trailers on aTV.

11

Thanks for your answer. I didn’t catch where I need to log this issue. Can you, please, be a bit more precise ?

Thanks in advance.

12

I am confused. Is your issue solved? If not, don’t accept the answer… and we need a log from the time you hit the trailers icon on you aTV (and see no own media).

13

Sorry. My issue is not solved. I will send you the log asap

14

Ok. Good news ! After following the below process (hard delete from my synology and reinstall).

Everything is working well.

Thanks a lot for your support.

If it can help :

quote :
Remove Plex from your NAS completely. Uninstall Plex in package center and then SSH into the NAS and make sure the following folders have been removed. If not, remove them.

/volume1/@appstore/Plex Media Server
/var/packages/Plex Media Server

Also remove the Plex user in DSM control panel->users

Open DSM control panel->security->firewall and add an entry there that opens all ports. Or open only the ports used by Plex: https://plexapp.zendesk.com/hc/en-us/articles/201543147-What-network-ports-do-I-need-to-allow-through-my-firewall- + 53, 81 and 443.

Reboot the NAS after any changes.

Now, install a fresh copy of Plex downloaded from the Plex website (Synology/Intel). Do NOT use Chrome or Safari, they have been known to NOT download the file correctly.

You should be good to go, but if not, let me know.

Unquote