"Plex Movie" Agent long playback starttimes exceeding 2 minutes

Server Version#: 1.32.6.7557
Player Version#: 4.115.1

This is seemingly irrelevant of PMS version. I’ve tried every version starting from 1.29.2 > latest. The only thing that fixes this issue is running the Legacy Movie Agent.

When attempting to play a majority of movies on my server many movies take over 2 minutes to start playback.

Inspecting network traffic using dev tools and can see the /playQueues query taking at least 30 seconds for most movies and over 2 minutes for many of them. This query happens when pressing “Play”.

When opening a movie there’s a /related?includeAugmentations=1&includeExternalMetadata=1&includeMeta=1 query that sometimes also takes 30 seconds to complete. If you press Play before this is completed, playback stalls even longer.

As an example, here is a picture of the loading screen when /playQueues is pending

And after 30 seconds+ it finally finishes and loads the playback screen

1 Like

PMS logs from pressing play to actual playback starting

As you can see it took nearly a minute for this item to start playback.

Pressing play corresponds with this POST request
Oct 20, 2023 15:42:06.400 [140576914737976] DEBUG - Request: [publicip:64687 (WAN)] POST /playQueues?type=video&extrasPrefixCount=0&uri=server%3A%2F%2Fserver_id%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F368693&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (28 live) #12e4d TLS GZIP Signed-in Token (plex_username) (Chrome)

Actual playback start corresponds shortly after request has comleted.
Oct 20, 2023 15:43:00.058 [140577369991992] DEBUG - Completed: [publicip:64687] 200 POST /playQueues?type=video&extrasPrefixCount=0&uri=server%3A%2F%2Fserver_id%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F368693&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (19 live) #12e4d TLS GZIP 53658ms 6623 bytes (pipelined: 2)

Here is the /playQueues response from the item above.

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