Plex Movie Agent missing films that TMDB does not

Plex Media Server Metadata & Adding Files
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21

Well I don’t know how wrong you want to be but you carry on.

I have been running Plex and OSMC in parallel for the past year.

I have had the same naming convention for all media for longer than that.

Plex worked, identified 95% of all my media correctly using TMDB etc and added media that it couldn’t identify and gave me the option to correct it, all with the naming convention I have now.

Plex scanner does not do that, and I am not the only one saying it.

So as a Plex employee, you should be listening to your users concerns. Not trying to belittle and berate them.

Pretty poor show from an employee to be honest.

22

And the old agent you seem to think works wonderfully has plenty of problems that folks complain about. It’s nice that you have not run into them yet but you will if you want to use them.

You choose not to follow the guidelines set. They aren’t hard. You could have typed in a a date to your files in two seconds and moved on with your life. You chose to write diatribes about how you are right and every one else is wrong.

You’re the only one belittleing anyone.

23

You sound like a rational person so let’s see if this tracks.

Plex is a private company that has, at last shout, raised $40 MILLION dollars, in funding last year.

It is not the completely free, lets all clap hands company it started out as anymore.

Now my initial issue was that, something that had worked for over a year, with very little issue, with the naming convention I have in place, and gave me the option of rectifying any mistakes as the items were actually in the library, now, when using the Plex recommended solution, does not do that. Doesn’t scan unknowns into the library, doesn’t give me the option to correct mis identified items.

So my options as a user, is to have to rename files that have been recognised and entered into the library before because according to Plex, their new scanner is better? It would take me hours.

Now I could understand if the new Plex scanner was great, added the files it didn’t recognise or couldn’t name and gave the user the option to identify them, but it doesn’t. Hence my original ask.

From a customer experience and perspective that is poor.

And I am not the only one saying it.

So to answer your question about files. They are missing from the library completely. If it was mismatched and showed a placeholder then all would be well as I could correct it myself and my initial post would not have been needed.

When I switch agents, it is with the refresh all metadata and it takes ages to complete as it is essentially scanning the whole 2 1/2 TB every time.

And as I have said, when using the TMDB scanner it adds all the files it cannot match with a placeholder and I can manually match them. With the Plex scanner it does not do that.

If Plex’s adherence to a naming convention was such a prime requisite, then whatever scanner was being used, it shouldn’t have worked and I should have had the same issues, but I didn’t.

There are plenty of people complaining about the new scanner.

I am at a loss as to why people are jumping to defend something that works worse than what has already been implemented and at the detriment of the user.

24

Oh bless your heart……

You think it was only one item. I think I said the item I quoted was just an example.

It is nice to see that Plex staff are so helpful and understanding to their customers.

Let’s hope Plex is profitable this first quarter and the IPO goes well.

25

I’m closing this because it is going nowhere. Follow the guidelines that have been in place for years or don’t.