Plex Movie/MDB not scraping data?

Plex Media Server Desktops & Laptops
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Server Version#: 1.14.1.5488
Player Version#: Web Client 3.77.4
On Windows. And I have a server on my shield downstairs (though no issues with that it seems so far.)

So, my issue started out of the blue this morning when I tried adding some new movies to my PC’s plex media server, but when they were scanned no metadata was scraped from my agents for the newly added films. I didn’t rename them in filebot or anything (though all my other files are the original file name they came with from yify or rarbg) but I’ve never had to before for my other 1800 films so I didn’t think it was an issue. So, after a couple scanning retries and refreshing metadata I decided to manually ‘match’ my movies, however when auto searching (or just doing plex movie and MDB) it just keeps loading and loading as if it can’t reach the Plex Movie database. So I figured it had to be issue on their end, but on my shield downstairs scraping for metadata and fixing matches works fine, only taking a few seconds to get a match.
So, any tips on how I could alleviate this problem owuld be appreciated.

In Summary; I think my PC’s server is unable to connect to Plex Movie and the Movie DB, is there anything I can do?

Link to my logs after I tried removing the items with issues and re-scanning them;

2019-02-05_13-28-50
2019-02-05_13-28-501060×472 186 KB

2019-02-05_13-16-37
2019-02-05_13-16-371017×492 124 KB

2019-02-05_13-15-24
2019-02-05_13-15-241017×492 115 KB

1 Like
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Looking through your logs I don’t see anything that stands out. I see what appears like it matching Life and Before I Wake.

I do see one thing which is a filename with some funny characters. This may be causing the scanner/agent to fail.

H:\- MOVIES\- 2017-2018 MOVIES\Scramble 2017 UNCENSORED Movies 720p BluRay x264 with Sample ☻rDX☻

Maybe try renaming that file and see if things move along.

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Thanks for the response, I wasn’t even really concerned with that file though, I noticed Life worked fine but I find it strange that it shows Before I wake was properly scraped as nothing seems to show up for it. And this doesn’t really address my main concern as any movie I try to match or fix match to won’t even show any titles to choose from, just stays with that rotating buffer sign indefinitely as seen in image #3. Would my logs show any issues my server has connecting to the movie DB or Plex Movie?

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oh, I’ll edit that file and try everything again as you said btw. I don’t see how that would be the issue though as I’ve had that file in my system for the better part of a year, long before I even started using plex

EDIT; I also have that file in my shield’s file system and that’s working fine so I don’t think it’s that

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UPDATE; Renamed that file to no avail, removed it and no help. Still can’t match movies

EDIT; TV Shows are able to match fine, any Library with movies isn’t able to match

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Okay, removed the files that weren’t matching, updated library so they disappeared, emptied trash, cleaned bundles, then updated again
LOGS:
https://drive.google.com/open?id=1f_Aa8qZT_6XYIHO8l8kAYqzZD7YEMKh6

Next is the log that I got after Re-adding the troubled titles (which still didn’t match btw) and updating again, have no idea if this is useful to you guys though
LOGS 2;
https://drive.google.com/open?id=12HdZU8hTfq0kJpMPqLIKKhgg59TNv8Tb

In case anyone’s curious, the movies i reomved and re-added were; Before I wake (2016), World War Z (2013), Under the skin (2013), and Underworld (2003)…

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Optimizing my database and restarting my server a couple times seems to have done the trick, I’m able to manually match and fix matches for movies now, I’ll get some more movie files later and see if they scrape data normally, thanks to @anon18523487 for the suggestion, I’ll make a (hopefully) final post tonight saying whether the issue is completely resolved

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