Server Version#: 4.34.3
Just found my Plex is no longer matching new movie content I have added. Selecting match also has no solution as both also say No Matches found…it doesn’t even look like it is actually searching. Nothing has changed on my server apart from the latest build so confused to why this is no longer working.
Update! I uninstalled Plex and re-installed the server. I now have Plex Movies and Plex Movie (Legacy). If I search using non legacy it find the match though wont bring down the Metadata, Legacy doesn’t find a match nor does The Movie Database. I then went into Manage Films/Edit Films/Advanced and changed Scanner and Agent to Plex Movie - though it said it cannot save settings. Tried ti refresh Metadata - nothing happened. Went back into Film advanced settings and Plex Scanner and Agent now on Plex Movie and will let me save changes. Now metadata is downloading content ?? Strange but working now
odd. thanks for letting us know what is going on.
I’m also having metadata downloading issues, for the past day maybe.
Would you mind sharing some more details? I suppose you want it fixed 
Let’s start with what version of Plex Media Server you have installed and on what platform. How about some details as for what kind of media you’ve added – does Plex fail to load any metadata or only for certain files / certain metadata (e.g. no descriptions but everything else is showing)?
Sure, sorry, I had just been checking the forum for existing threads thinking it might be a general metadata service outage or something.
So I’m running Version 1.19.5.3112 on Linux- as far as I can tell the issue is only with Movies, I haven’t noticed any issues with music or TV shows yet. So there are 4 movies I’ve added in the past 24 hours that seem to match correctly but never download any metadata (poster, year, description, etc).
I poked through the logs and did see this one line that does seem suspicious in my com.plexapp.agents.themoviedb.log
2020-08-20 01:57:25,291 (7f0488ff9700) : ERROR (model:205) - Cannot read model from /config/Library/Application Support/Plex Media Server/Metadata/Movies/1/8c4038925ea46af5e5036a290c418406ab78238.bundle/Contents/com.plexapp.agents.themoviedb
I’m going to try restarting my plex server and see if that fixes the issue.
[Update: yeah after I restarted my plex server I was able to refresh the metadata on these 4 movies- still wondering what happened, but it’s working now, just thought it would be good to let you know]
I’m seeing the same issue. I have reinstalled Plex and I have restarted the Plex server. It is matching TV shows with no issues, but makes no attempt to match movies, even when I manually match. I’ve noticed I can manually match with Movie Database, but even after matching no Meta comes down. Plex Movie finds no matches either manually matching or automatically. The busy-spiral spins for all of about .5 of a second. It’s like it is giving up instantly. This just started yesterday. Seven movies have download in the last day and none of them have any Metadata/Poster, etc.
I have also uninstalled, rebooted, then reinstalled the Plex Media Server app. However, after doing this, when I would select General to view the version number, it would say, Something went wrong. [Please install manually.] So I then ran the install again and selected Repair, but after rebooting this same error appears, and the Metadata is still not appearing.Plex Media Server Logs_2020-08-23_03-40-07.zip (3.6 MB)
Windows Server 2016
Plex Version 1.20.1.3213
Further update:
I ran a DB Check, per the Plex documentation, and it just said OK. But I figured I’d run a DB Repair, just to see what would happen. It failed on the last step, where it imports the dump. Unfortunately I wasn’t able to capture the error message that sqllite3 reported, but it was in red, whatever it was.
So, just for the hell of it, I fell back to the DB as it existed on the 18th, and now Plex is working fine. It immediately pulled the Metadata on the 7 new movies, etc. I did the steps to export my playback activity from the bad database file and imported it into the restored DB from the 18th, which seems to have gone well.
This also resolved the “Version Error Manual Install” message, too.
Any guesses as to why the DB check reported there was no error, but then the DB repair failed, or why the DB was having issues in the first place, which only seemed to manifest itself in the movie metadata issue?
One day later and the same issue has reoccurred.
Again, it is no longer matching movies/metadata. Exact same behavior as I’ve outlined above.
Could you double-check the DNS settings on the machine hosting your Plex Media Server?
That log of yours has a lot of error messages indicating Plex fails to resolve the URLs when looking up its metadata sources.
I suspected this could be the issue, but the DNS is actually set to google - 8.8.8.8 and 8.8.4.4. I’ll investigate further.
Okay, here was the root of the issue:
I had uninstalled the Hyper-V role on the server a few days ago. Apparently it was not clean. It left behind the virtual switch and nic in device manager, under Other Devices. I had to remove those from device manager, and then reset the entire network stack.
Also, I decided to go to a static mapping on my router for the server’s NICs in the router’s DHCP server, rather than hard-code a static IP on the server /nic itself. So the server is set to DHCP now, but is given a static IP by the router.
These changes seem to have resolved the issue.
I have issues with the matching as well. Works fine if I move the year from the name from the Tile to Year. The file name is {Movie Title}.{Release Year}.{Quality Title}. Any ideas?
Put the year in brackets:
Movies <- the folder linked to your Plex movie library
Movie Name (year)
Movie Name (year).ext
Where .ext is the movie file extension.
Like this?
The Movie Title.(2010).Bluray-1080p
Like this:
Thanks. I did what the article suggested, but it still wont match my movies correctly. Example what I tried with: The Movie Title (2010) Bluray-1080p. Could it be the quality title that messes things up?
It could be.
You can try adding the technical stuff in square brackets, e.g.:
The Movie Title (2010) [Bluray-1080p].ext
Alternatively… if your library is using the (new) Plex Movie scann/agent… you can include the IMDb or TMDb id in your folder or file name, e.g.:
The Movie Title (2010) {imdb-1234567}.ext
or
Movies
The Movie Title (2010) {tmdb-12345}
The Movie Title (2010).ext
I will give that a go. I noticed that the year is now placed in the correct field, I.e. Year, but I still need to search for it manually.
No luck with The Movie Title (2010) [Bluray-1080p].ext. How do I configure the new scann/agent?
