Plex Music matching doesn't work except for directories with 1 file

[lunks]

Edit: Moved this into the Plex Pass forum since I’m running a beta one. I have tried moving back to a stable release but that didn’t fix it.
Server Version#: 1.30.0.6406
Player Version#: Web 4.94.2

I’ve been using Plex for music for a while, my lib had around ~500 albums, and everything was fine. I had added some music in the last 30 days but didn’t bother checking when I added them, but today I tried to make one of the new albums appear with no luck. Scanning library files didn’t work, and while it did see the folder when I switched to the “Folders” view, it was showing up as empty.

I tried removing the library and adding my music folders, emptying trash, and repairing the database too. But now, when I rescan, Only three albums are readded, which, in common, have only one music file. All my music library is gone from Plex, except for these three one-song albums. Other folders go through a scan, as in the log below.

Trying to run Plex Media Scanner executable similar to what’s in the logs doesn’t yield any results too.

I’ve been relying on Plex for music for a while, and I don’t feel happy with any of the other options available. Any help is very much appreciated!

PS: Movies and TV Shows are working normally, the issue is restricted to Music.

Nov 21, 2022 00:43:06.592 [0x149e3ef2db38] Error — Error parsing XML: Error parsing file.
Nov 21, 2022 00:43:06.592 [0x149e3ef2db38] Debug — Native Scanner: Executed Match stage in 0.13 sec.
Nov 21, 2022 00:43:06.592 [0x149e3c16ab38] Debug — Native Scanner: Executed Add to Database stage in 0.00 sec.
Nov 21, 2022 00:43:06.592 [0x149e3ef2db38] Debug — Native Scanner: Executed Media Analysis stage in 0.00 sec.
Nov 21, 2022 00:43:06.592 [0x149e3c36db38] Debug — [JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/config/Library/Application\ Support/Plex\ Media\ Server/Codecs/2427c16-4411-linux-x86_64/' X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxx "/usr/lib/plexmediaserver/Plex Media Scanner" --match --type 8 --log-file-suffix " Matcher"
Nov 21, 2022 00:43:06.592 [0x149e3c570b38] Debug — Activity: updated activity 4059b50a-3515-463f-adb8-8387dad8c3ab - completed 0.5% - Scanning Music
Nov 21, 2022 00:43:06.592 [0x149e3c36db38] Debug — [JobRunner] Jobs: Starting child process with pid 540
Nov 21, 2022 00:43:06.592 [0x149e3c570b38] Debug — Scanner: Processing directory /music/Tulipa Ruiz - Habilidades Extraordinárias [2022 BEM002] [FLAC] (parent: yes)
Nov 21, 2022 00:43:06.596 [0x149e3c570b38] Debug — Directory had 11 files, database had 0 files, can't skip.
Nov 21, 2022 00:43:06.732 [0x149e3c36db38] Error — Error parsing content.
Nov 21, 2022 00:43:06.732 [0x149e3c36db38] Error — Error parsing XML: Error parsing file.
Nov 21, 2022 00:43:06.732 [0x149e46ae4b38] Debug — Jobs: '/usr/lib/plexmediaserver/Plex Media Scanner' exit code for process 540 is 0 (success)
Nov 21, 2022 00:43:06.732 [0x149e3c36db38] Debug — Native Scanner: Executed Match stage in 0.14 sec.
Nov 21, 2022 00:43:06.732 [0x149e3c16ab38] Debug — Native Scanner: Executed Add to Database stage in 0.00 sec.
Nov 21, 2022 00:43:06.732 [0x149e3c16ab38] Debug — Native Scanner: Executed Media Analysis stage in 0.00 sec.
Nov 21, 2022 00:43:06.732 [0x149e3ef2db38] Debug — [JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/config/Library/Application\ Support/Plex\ Media\ Server/Codecs/2427c16-4411-linux-x86_64/' X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxx "/usr/lib/plexmediaserver/Plex Media Scanner" --match --type 8 --log-file-suffix " Matcher"
Nov 21, 2022 00:43:06.732 [0x149e3c570b38] Debug — Activity: updated activity 4059b50a-3515-463f-adb8-8387dad8c3ab - completed 0.7% - Scanning Music
Nov 21, 2022 00:43:06.732 [0x149e3ef2db38] Debug — [JobRunner] Jobs: Starting child process with pid 543

[dbirch]

Can you plex dance the files, and then upload your server logs? and please include the exact path and name of an affected file.

[lunks]

Plex Dance did not help, and I’m getting a “500 Internal Server Error” when I click the download logs button.

[lunks]

I downloaded the log files after identifying /tmp was owned by root. Making it writable for Plex fixed everything!

Thanks for the help!

PS: An error message when Plex Media Scanner can’t write to /tmp would be great. Only after clicking “Download logs” I had a proper permission error which led me to fix the issue.

[dbirch]

If you look in the log files Ill be you will see those errors.

might also be visible in the console while downloading logs, or doing a scan.

Worst case you could have manually retrieved the logs, and it would have given that info too.

[lunks]

Ah, possibly, but the Plex Media Scanner returns 0 with an empty XML, and as I mentioned, it works for folders with one music. If it needs to write to /tmp, it should throw an error when trying to do so.

[dbirch]

Im betting the errors are in the logs, just not the log file you are looking in. The logs can get confusing if you are not familiar with parsing them.