Plex needs to fix New User flow

General Discussions
1

A few things I noticed that Plex should probably fix:

  1. When creating a new Plex account on watch.plex.tv, it lets you put in any email address (without any kind of validation). I’m sure it checks against existing Plex users however.

  2. Upon new account creation, it takes you to the main watch.plex.tv page - from there if you wanted to change you email address (or even see what it is), you’d expect it to be in either Profile or Account Settings. However, it doesn’t show in either of those pages.

Account Settings routes you over to app.plex.tv, but you’re not automatically logged in, so it doesn’t show email address there either.

In order to change your email address, you need to login on app.plex.tv and can finally find it.

Just seems like a bad workflow.

2

Even worse - there is NO way to change an incorrect email address from the mobile app (which seems to be the direction they push most users).

3

It seems like they went with the “least friction as possible” approach here. Even if it results in an account which can’t be recovered. Also, there’s no password validation when creating an account.