Plex no longer able to find local extras

Server Version#:1.41.0.8992
Player Version#:1.101.0.223-94fa57b7

No matter how many times I scan, no matter how many times I refresh the metadata, the extras will not appear. I even tried this on a movie with visible local extras. I disabled extras in the library, refreshed the metadata for the movie, then reenabled extras, and refreshed again. Nothing. Only external extras. I tried both folders and suffix tags, and no difference.

What agent do you have configured for this library?
Would you mind sharing the actual file naming / structure?

Only refreshing metadata will look for local extras.

Plex Movie

I figured it out. If the 4K version is present in my 4K folder, plex refuses to pull extras from the 1080 folder with extras. Removing the 4K version and refreshing pulls in the extras. Moving the 4K back and rescanning removes the extras. Plex has never had this issue until now. I have no idea what change on their end could’ve caused this.

Why was this changed. I’ve used the same folder structure since I started using Plex 4 years ago and this change has broken 99% of my local extras. Why

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