Plex not available outside network

Plex Media Server Remote Access
1

Server Version#:Version 1.19.0.1399-31d8c803
Player Version#:Version 1.20.1.3252

thought i would seek some help, ive changed router recently and now my general access keeps going red and some people cant access my server? Was hoping someone can help me rectify this?

2

Switch to a manual port forwarding: https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

3

how are you connected to the network? Via ethernet or Wi-fi

4

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