PLEX Not Displaying All Episodes

Plex Media Server NAS & Devices
1

I’m not entirely sure how many of my shows this is a problem with - but I definitely know it’s a problem with s07 of the Simpsons. I opened plex (via web, mac app, and android tv) only to see s07 listing only 1 episode. I checked the disc to make sure sonarr hadn’t deleted them and sure enough - they’re all there.

I removed the entire folder - deleted it from plex, then copied it back over. Now, most of the episodes are showing up but 2 are still missing (14 & 19). Any ideas? Is there a way to see if this is a problem for any of my other shows? Here is a link to the zip file containing my logs: https://ufile.io/hsalu

2

Please attach your ZIPped log files here with your next post. The forum supports document attaches up to 30 MB

3

See attached

4

I’m having the same issue. Want me to attach my logs too?

5

@plexuserdude

Thank you for the logs. The scanner does find and try to proccess all the files for season 7. When they are analyzed, the message Setting default whitelist 'file,crypto' I’ve seen this problem before and unfortunately don’t remember the resolution. Are your files stored in encrypted format? Something is invalidating them as valid media files. This is why PMS will not report them.

As you can see here, all files are found

Nov 04, 2017 00:26:21.411 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E19 - A Fish Called Selma.mkv
Nov 04, 2017 00:26:21.411 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E19 - A Fish Called Selma.mkv
Nov 04, 2017 00:26:21.411 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E14 - Scenes from the Class Struggle in Springfield.mkv
Nov 04, 2017 00:26:21.411 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E14 - Scenes from the Class Struggle in Springfield.mkv
Nov 04, 2017 00:26:21.411 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E07 - King-Size Homer.mkv
Nov 04, 2017 00:26:21.411 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E07 - King-Size Homer.mkv
Nov 04, 2017 00:26:21.411 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E01 - Who Shot Mr. Burns (2).mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E01 - Who Shot Mr. Burns (2).mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E06 - Treehouse of Horror VI.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E06 - Treehouse of Horror VI.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E23 - Much Apu About Nothing.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E23 - Much Apu About Nothing.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/.DS_Store
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._.DS_Store
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E25 - Summer of 4 Ft. 2.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E25 - Summer of 4 Ft. 2.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E09 - Sideshow Bob's Last Gleaming.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E09 - Sideshow Bob's Last Gleaming.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E24 - Homerpalooza.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E24 - Homerpalooza.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E10 - The Simpsons 138th Episode Spectacular.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E10 - The Simpsons 138th Episode Spectacular.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E22 - Raging Abe Simpson and his Grumbling Grandson in 'The Curse of the Flying Hellfish'.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E22 - Raging Abe Simpson and his Grumbling Grandson in 'The Curse of the Flying Hellfish'.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E04 - Bart Sells His Soul.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E04 - Bart Sells His Soul.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E12 - Team Homer.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E12 - Team Homer.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E05 - Lisa the Vegetarian.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E05 - Lisa the Vegetarian.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E02 - Radioactive Man.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E02 - Radioactive Man.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E16 - Lisa the Iconoclast.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E16 - Lisa the Iconoclast.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E20 - Bart on the Road.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E20 - Bart on the Road.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E15 - Bart the Fink.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E15 - Bart the Fink.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E21 - 22 Short Films About Springfield.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E21 - 22 Short Films About Springfield.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E17 - Homer the Smithers.mkv
Nov 04, 2017 00:26:21.412 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E17 - Homer the Smithers.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E11 - Marge Be Not Proud.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E11 - Marge Be Not Proud.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E18 - The Day the Violence Died.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E18 - The Day the Violence Died.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E08 - Mother Simpson.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E08 - Mother Simpson.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E03 - Home Sweet Homediddily-Dum-Doodily.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E03 - Home Sweet Homediddily-Dum-Doodily.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/The Simpsons - S07E13 - Two Bad Neighbors.mkv
Nov 04, 2017 00:26:21.413 [0x2ac314e94dc0] DEBUG - Adding file for scanner: /tv/The Simpsons/Season 07/._The Simpsons - S07E13 - Two Bad Neighbors.mkv

Please notice the ._ files. Again, I don’t remember if this is the root cause or not. I apologize as this is a rare situation. Would you please check your other season directories to see if files exist in them as well in this format ?

6

@bradaparker

If you have the same Unraid storage, please check your system for this same condition.

If not, please do attach your logs

7

seeing the same issue here…
Have to force a rescan on one season in order for is to identify the other shows.

is the rescanning broken?

edit: would be great if we could rescan the library from an android app… hint hint…

8

@jglithero

Administering a server from a client app ? The app is a player, not an administration tool. I have a similar app for my QNAP TVS-1282. I can see what’s happening but i need the web app in the browser to actually administer it.

Scanning isn’t broken. Show me your log files?

9

@ChuckPA they aren’t encrypted (or at least they shouldn’t be!). I was thinking that might have been an issue but again the original state is that only 1 episode was showing up. After I moved the files out and back in - 23 showed - so it would lead me to think it’s a problem with plex and not the files themselves. I’m not a super high-level tech guy but i’m pretty good at trying things out - do you have any other suggestions? it it worth running them through MKVToolnix or something?

10

You moving the files out and back in is precisely the next step. It’s called the Plex Dance.

  1. Move out the files, excluding the ._ files, to some new location.
  2. Clean out the season directory
  3. Update your library section (Scan files) so PMS knows the files are gone
  4. When complete, Empty Trash
  5. Clean Bundles. (wait for this to complete as well… most important)
  6. Move the files back into the season directory
  7. Scan again.
11

@ChuckPA roger that. The ._ files are probably b/c I connect to my server for file exploration and such via a MacBook. Thus, I don’t think there is any way to permanently remove them. To that end, does this sound like a bug I need to submit? So far, it sounds like there isn’t really a solution for the problem and it seems like we’re in agreement that it’s a problem with plex …

appreciate your help! (hope it doesn’t sound otherwise as sometimes that stuff gets lost in translation on forums)

12

No, we’re not in agreement the problem is plex.

I can put together those same episodes and not have a problem.

Were you able to Dance the files and have them successfully scan after?

On a separate facet, I have already submitted a ticket to engineering to have all . files ignored when scanning. I just looked on the work sheet and it is scheduled.

13

i did the dance save for the ._ files but i’ll give that a try and see if there’s a difference. As always - much appreciated - love PLEX.

14

@ChuckPA said:
You moving the files out and back in is precisely the next step. It’s called the Plex Dance.

  1. Move out the files, excluding the ._ files, to some new location.
  2. Clean out the season directory
  3. Update your library section (Scan files) so PMS knows the files are gone
  4. When complete, Empty Trash
  5. Clean Bundles. (wait for this to complete as well… most important)
  6. Move the files back into the season directory
  7. Scan again.

@ChuckPA So that worked - woo hoo. Is there an easy way to get a report of files not being added properly so that i can clean / dance stuff where necessary?

15

Yes. https://github.com/ukdtom/WebTools.bundle

I did the Synology installer for it. It was written and is maintained by one of the Ninjas with help from the rest of us.

16

@ChuckPA thanks much

17

I recently had a problem with only seeing a few of the shows for each Season. It turns out that the Episode file name of all the files had to be changed from Episode 1 to Episode 01

Rescue\ Me\ -\ Season\ 1-Episode\ 2\ -\ Gay-thumb.jpg
Rescue\ Me\ -\ Season\ 1-Episode\ 2\ -\ Gay.mkv
Rescue\ Me\ -\ Season\ 1-Episode\ 2\ -\ Gay.nfo

to

Rescue\ Me\ -\ Season\ 1-Episode\ 02\ -\ Gay-thumb.jpg
Rescue\ Me\ -\ Season\ 1-Episode\ 02\ -\ Gay.mkv
Rescue\ Me\ -\ Season\ 1-Episode\ 02\ -\ Gay.nfo

2 Likes