Plex not displaying seasons

Plex Media Server
1

Server Version#:1.24.0.4930

I have 11 Seasons of Law and Order. Everything is named in the proper format and everything. But for some reason Plex still only acts as though I have only 9 seasons. It completely ignores the other two season folders and I don’t know why.

Things I’ve tried:
Updating computer drivers
Updating Plex
Uninstalling and reinstalling Plex
Deleting libraries and reinitializing them
Moving files to a nother directory
Force scanning library
Unmatch and rematch TV show

2

You really need to show us how the files are named in these folders and the folder path.

The proper Plex Dance is as follow:

  1. Explorer → move the file outside the scope of Plex
  2. Plex → scan the library for file updates
  3. Plex → empty trash, clean bundles
  4. Explorer → return the file to its original place
  5. Plex → scan the library for file updates
3

The file path is local computer. Windows/Users/*****/Videos/TV/Law and Order/Season 1/Law and Order S1E1 and so on.

4

Well there is a difference in the files recognized and those which are not, so please, humor me and show me the name of one of those files in the season not added.

If you followed this guide :

then they should have been ok.

5

Capture
Capture954×472 120 KB

This is from my Season 10 folder. It is not being shown by Plex. This is how ALL of my TV shows are named. I run every file through a renamer script with strict renaming rules.

6

Well the guide does states that the proper naming should be :
Law & Order - S10E01 - Name
but I don’t think that would matter much.
As a test you could just rename one with the dashes to see if Plex does pick it up…

Otherwise the Plex Dance would be advised.

7

I can test that but I would wonder why it’s only those two seasons that are not showing when that is how all the other shows are also named. I shall try both of your suggestions. I hope one of them will work. It may be a few days as I work and sometimes come home and go straight to bed. Thank you greatly for your help regardless if it works or not.

8

No Problem, just 2 more questions :

  1. What’s the other season not picked up?
  2. Have you checked for duplicate in this series? (as in one season is taken for another and all the episodes are then duplicated)
    filter
9
  1. Don’t use the default locations in Windows for your Plex media. I urge you to create a completely separate folder. Outside of any pre-made folders.
  2. the official name of the series is “Law & Order”. Use an ampersand & in your folder name as well. Law & Order - TheTVDB.com
  3. Always use a 2-digit season number (unless the season uses 4-digits). e.g. Season 02
  4. Which folder did you add to your Plex tv show library? (Edit it to find out)
10

Seasons 1-9 show up. Seasons 10-11 do not. All episodes are named using the same format. There are no duplicates according to Plex. As far as Plex is concerned those two directories do not exist.

11

I did not copy and paste my file path and was too lazy to type an ampersand when I typed out the file path. :rofl: Yes it does have an ampersand. However I will also try your suggestion of changing the season names using double digits. I’m not entirely sure of your last question? I have a total of 167 movies, 56 Full Series TV shows, 3 Anime Series. All show up fine except for literally Season 10 and 11 of Law and Order. I’m using a desktop computer with Intel I9 processor, 12GB Ram, Windows 10 Professional, and I’ve replaced the hard drive with a 4 TB Seagate.

12

Edit your library,
go to the “Add Folders” tab,
show which folder path(s) appear there

13

TV Shows: Users/*****/Video/TV

Movies: Users/*****/Video/Movies

Anime: Users/*****/Video/Anime

For some reason I never could get the anime scanner to correctly do my anime so I created the separate folder, took all of my anime, edited it manually, and then I just have the view as Folder by default.

14

That looks correct.

Try if the files do play in a regular desktop video player.
But do not use VLC for this test. VLC will play many files which won’t work elsewhere.
MPC-HC uses a similar software stack like Plex, so I recommend this one Releases · clsid2/mpc-hc · GitHub

And check your server database file for damage:

  1. activate debug logging (not ‘verbose’!)
  2. quit Plex Server
  3. wait 1 minute
  4. start Plex Server
  5. wait 5 minutes
  6. fetch log files and attach them here

Or inspect them yourself. Take a look at the Plex Media Server.log file and seek for messages about database corrupt or malformed.
If you find these, you may have to repair your database.

15

If you are curious as to the codec used on the files, I’ll explain. Each file I own are from DVDs I used to own. They digitally backed up, then shrunk down as much as I could without losing quality. Then I run each file through handbrake converter converting it to MP4 with AAC audio, both the container and the file are MP4. MP4 is the most widely accepted format and by using this format I keep Plex from having to constantly transcode files. I will check my databases as well.

16

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